Dunkin'

The night shift is amazing.That's the only time I get to go to this location because it's near a place that I go to at night.But I stop here, and the customer service is amazing.All from a worker named Jonny. He's actually the best employee I have seen anywhere in any business. He's extremely friendly and makes everything you want exactly how you like it. You could see he takes time in what he does, and perfects everything he does. I will actually drive twenty minutes out of the way to go to this location.Just because of him, he is extremely good at what he does and extremely good person with a bright future It makes every other Dunkin' Donuts look like a new store that you never heard of. .Other than that great spot, great donuts, great food and great coffee.

Today at Dunkin I order Through the mobile app and picked up my latte and I was with my mom and she also picked her latte up that I usually get . The latte tasted as if the milk was spoiled . When we spoke to dummar who was working tonight . While we explained the coffee didn’t taste right and asked him to do it over he stated that the coffee will not be made over . After explaining the situation and mentioning how I was a regular at the store he remade the coffee and tasted a 10 times better. While leaving store he stated ext time he won’t do that . This type of service makes me not want to return . It was disgusting and rude .

Been going to this dunkin for over 10 years for my coffee and they never disappoint. The morning staff (1 st. Shift) are friendly, fast & efficient. The manager is always going above and beyond to make sure your experience is a pleasant one. She's the BEST!!!.

Literally the worst incompetence I’ve ever experienced. Is the there no criteria required for the job? You don’t know how to charge for an item or use a credit card machine? You cannot memorize a two scoop ice cream order? Please someone fire this staff because it’s not one person I’m describing. The three last times I went I ended up leaving without completing a transaction.

I ordered iced coffee with caramel and they didn’t put it inside my coffee it even said on the receipt and they also didn’t have hash browns in the store like what type of dunkin doesn’t have hash browns, definitely not coming back here, asked for less ice and got extra

Busy breakfast hours, most of the places were so packed so I have no choice to come to Dunkin's. I had Croissant with sweet maple bacon and eggs breakfast, waiting time is a bit long I guess another customer order something easier than me, lol.

Grateful that this Dunkin' was open before dawn - clean, safe, and with table seating - for me to enjoy my coffee on what was a very early start to my day.

The server was ABOVE AND BEYOND ANYONE I've EVER met at a D.D. franchise. He was kind, courteous, helpful and super friendly. He takes pride in his job, and it shows.

It's really no worse or no better than any other dunkin. One thing I really like about it though is the window seating for individuals. No need to take up tables if you're running solo. Service is lightning quick and the coffee meets my own personal standard.

A big spacious DD in Greenpoint Brooklyn that's just the right place to waste 1 hour .standard DD was standard DD drinks and eats , ordered a Mocha coffee, toasted plain bagel and blueberry muffin which will be just what I need as I grab a chair in the back area. Nothing special about this DD in Greenpoint and that's cool . My hour to kill went fast and it's time to hit the road .

Well while I was in green point stopped in to get coffee, 2 stars only because my coffee was good, but the store itself was very dirty and disgusting, tables needs to be cleaned, wrappers and napkins and crumbs all nestled on the floor. Needed my coffee fix ASAP or else I wouldn't have gotten any, I just grabbed my coffeE and left, I couldn't even sat down and enjoy my nice hot cuppa coffee.!

Busy breakfast hours, most of the places were so packed so I have no choice to come to Dunkin's. I had Croissant with sweet maple bacon and eggs breakfast, waiting time is a bit long I guess another customer order something easier than me, lol.

if you're in New York City, no matter which way to turn or what street you're on, there is a Dunkin' Donuts. on the west coast, you are unlikely to see so many dunkins but they are known for their coffee. for someone who isn't really a coffee drinker, i got donuts! of course, i wanted to try their apple fritter and donut holes because i have heard people rave about them. their apple fritter ($1.99) is filled like an apple pie from mcdonalds. i wanted to bring it home and warmed it up. i just wanted to give it a try but it was nothing special. the pumpkin spice donut holes were delicious! since they were cake donuts it wasn't as dry as the jelly filled ones. sweet and tasted like fall !! for 10 pieces you get them for $2 which isn't bad. i think their donut dough is a bit dry when it comes to other donuts but their cake donuts were phenomenal.

I love DD but I routinely walk out of this place due to the bad service. Rarely do they get an order right the first time. Total negligence by management.

If I could post a negative rating I would. The staff here are extremely rude and I will never go back! Also they claim to be open for 24 hours yet one night after I got off of work I was craving a blueberry muffin. Well I had to knock on the windows which is ok cause it was 3 in the morning and the doors are closed at that time. They just have a "drive through" window. Well it took a few very loud knocks on the window before the guy comes out and he says quite rudely we are not open. I said that the window has a sign that clearly says open 24 hours. He then tells me that they no longer are doing that. Yet there is no sign saying this.

If I could put no stars I would. I am hoping the manager of this Dunkin' doughnuts would read this review. I rarely, if ever go to a Dunkin' doughnuts, but I have a friend who gets coffee there every morning and I want to buy her a $20 gift card. I walk in to this DD on Manhattan avenue and there is one person who is ahead of me and got served . He leaves with his order. I thought I was next, since I was the only one there and ready to be served. The girl at the register, I guess decided that it was time to do some work. So she starts pouring milk in to containers, I'm standing there for at least 5 minutes, she looks up and I know she sees me, but just keeps doing what she's doing, never acknowledging me, never once saying I'll be right with you. NOTHING!! You need to train your staff, or you need to hire people who are able to serve customers . She was clearly incompetent. I do not recommend this location for people who go in to this DD.

Just waited for 20mins while the DD staff talked and laughed and took their time making ONE large slushy ....I felt invisible while they looked at me and continued talking. Eventually my uber arrived. Feel free to be ignored while waiting for your uber here!

Very fast service in the morning when I am usually impatient because I am tired and desperately in need of my caffeine, so I am a fan!! The coffee is always hot and fresh and the people who work at this location are always smiling and extremely friendly. It is really convenient that in the morning there is always parking right there too, which for anywhere in the boroughs is a miracle; however, if you want a great donut, go down the block to Peter Pan Donuts with your coffee from here :)

This Mobil/dunkin Donuts is located on the belt parkway between exits 9-11. It's the only gas station on the entire belt parkway, so if you desperately need gas stop here, otherwise gas somewhere else. Gas here is way too expensive, more then your typical gas station so choose wisely. Do you really want to buy coffee made at the gas station?

So, I wanted to order their 2 for $5 special, the bacon, egg and cheese sandwich. Now, I asked for no bacon because I don't eat meat. They said I could not do that, I had to order the regular price item if I only wanted egg and cheese. Ive been going to this location for like 7 years. There is always a new person who doesn't know what's going on. Anyway, I think maybe consider people's religious or ethical concerns regarding pork when making these kinds of unnecessary decisions.

The staff member who served me was so nice and and you could tell they really wanted to make customers happy.

I just received an order through Seamless. Seamless does not give me an option to place a review. Does anyone know how to make a latte in there?? I asked for a caramel swirl. No caramel and it's drowning in milk. I ordered an egg sandwich and for white cheddar and I get American cheese. And this happens every freaking time I order a sandwich from them. The only one in that store who knows what they're doing is the Polish guy who works there mostly at night. His name is Kamil. He's amazing. Everybody else is an idiot.

Typical Dunkin Donut with consistent quality. Is a huge place with an additional Handicap Accessible Entrance. Employees were friendly and smiling. Place had plenty of seating. Donuts were fresh and coffee was warm, usual quality. Overall satisfactory experience.

They made me the best cup of hot chocolate ever. Made it with creamjust how I like it and didn't question me. Most places do and say how rich it will be...but hey flockers, I like it that way. Staff is friendly and efficient and service is quick.

The hot lattes are always lukewarm and the ice cream always taste like it melted then was frozen again...Nasty!

There was a time when my brother and I would walk here, early each morning, to start the day peacefully before journeying to Manhattan. The donuts were always crisp and fresh, and the coffee dark and scalding hot, its steam snaking into the air and disappearing like Will-o'-the-wisps, thin little clouds fractaling away into the pale winter air. Sun shines through the large windows on each side of the cafe, rays gliding across the floor slowly as Brooklyn raises its head, groggy from sleep but with bright blinking eyes, steely and strong with possibility and determination. I miss this place, and hopefully we'll return on some future winter morning, in some future Greenpoint in some future New York City, grey like the sky but brightening steadily like the Brooklyn dawn.

It was hard to find parking and the staff was rude and didn't know what they were doing. The location isn't too bad and the food was pretty much the same but they really need to teach their staff to be more kind and have patience.

I wish I could give it 0 stars... went in and asked for hot water for a baby bottle. Offered to purchase a donut or something else but they said no. We asked if we could buy tea and have just the water and they said no they are told by the owners that they have to put the tea bag in. I asked if hot water really cost them anything and he said the owners made it a policy that they cant give hot water to anyone. Thats so messed up and ridiculous. Had to flag down the manager to talk to us, but not after he ignored us first and slowly went to wash his hands and dry them and then turn around with a smirk on his face. Smh... horrible customer service and company policies.

What an absolute dump, and a scam artist of an owner. I went in a few weeks ago to buy an iced coffee. I was never told it would be a 15 minute wait, so I asked for a refund. I was told to swipe my card and instead of a refund, was charged a second time. The associate working then told me she didn't know how to issue a refund. Frustrated, I left. After going back and forth with DD corporate, I filed a BBB complaint after radio silence for a week. The owner contacted me and was extremely courteous on the phone. He said what happened was unacceptable and he wanted to fix it. We worked out a solution--since it's a pain to come to Greenpoint, he said he'd mail me a gift card as a consolation. This, I was okay with. Welp, it's now been over 10 days and no gift card, despite me being all of 12 subway stops away. It's not coming. If you want awful, dishonest service in a pile of garbage Dunkin' Donuts, this is where you should go. Otherwise, avoid this place like you would the Trump Administration.

I really hate posting bad reviews, but will when they're warranted. This place is in a prime location and does not have their act together. Today was the messiest I've ever seen it. The employees have no sense of urgency and act like they're at home cooking morning pancakes with no where to be. Not efficient and unimpressive.

We come to this Dunkin' all the time. The workers here are great but what a shame on management for having them severely understaffed. Sometimes there's only one guy and he's running around doing everything.

Best place for coffee, donuts, and ice cream. Whatever you are in the mood for you can have!!!

This place helps me save money because instead of buying coffee I usually just walk out in frustration after waiting forever for nothing. I know I'm a typical NYer who expects fast efficient service at all times but such is NYC life. I do expect that coffee shops move quickly in the AM to get people what they need and out the door. And I particularly find it frustrating when there's a line in the AM and staff is prioritizing side work over customer service, which is always the case here. There's one person serving and three people doing everything else around the shop.

I was in here Christmas Eve after going to a nearby church for service. It was around 6:15 PM. I ordered the chicken apple sausage sandwich. When I got it, it was hot and fresh. It tasted decent like I remembered I had a few times from other locations. Since it was rather empty service was quick.

Hire more people to help out the staff during morning rush!! Staff are nice and helpful, but have had to go elsewhere as the wait is TOO long. Waited for 10 minutes with less than 3 people in line multiple times.

One early morning walking around Greenpoint, I came across this corner DD. Very friendly staff and quick service. Plenty of tables to sit down and enjoy your breakfast. Big windows for people watching.

So I get to Dunkin when there's only 4 people there and order my plane bagel and payed and everything. Then after that about 20 people walked in it was like I was completely forgotten about because everyone in the store got their ice cream, Coffey, and donuts before me. I ONLY ORDERED A PLANE BAGEL.

One of the best Dunkin Dounts I have ever visited. The staff is amazing and always kind. Especially in the morning, when its a busy time and long lines, they are always on top of their game, trying to get everyones order. The coffee and the food is always fresh, clean bathrooms. Wouldn't want to go to any other dunkin!!! Love it!

Worst dunken donuts I been to! Half my order was missing and the worker was slapping my food on the counter because it was to hot for him. And when I left and saw my food missing I had no receipt.

This restaurant is extremely dirty... They never clean anything and my order is never accurate.. They mess up the littlest thing. I can't believe I ate here. Never again... The bathroom has no tissue and toilet was filthy. I would like to file a complaint.

I've been visiting this location for 7+ years and this is the friendliest DD I've ever visited. The longtime staff here always get my order right and run a very friendly and clean franchise. As of a few weeks ago this location is also open 24/7, which is great for the neighborhood.

A block away from the G train and a couple blocks from my job. Ample room, nice light but seriously can you get my order right... at least once? It's not like my order is super complicated. Medium coffee, skim milk, two sugars right? But it's DD so you forgive.

Their bathroom NEVER has toilet paper. Like I am assuming they don't even buy toilet paper. The only reason I would ever go to a Dunkin Donuts is to buy a cheap shitty coffee I'm not even going to drink because the place I like to go do work doesn't have a bathroom and I have never found toilet paper in their bathroom. It's disgusting and seriously, the bathroom says it is for paying customers only so it's not like they have to worry about people using the bathroom without buying stuff so why can't they clean their bathroom and buy toilet paper for the people who actually spend money there?

This place is outstanding!! The staff are amazing and friendly and give the kids free stuff all the time and the coffee is good!. We love you guys!!!

They should rename this place black coffee and donut because despite the remodeling and changing of managers they get everything else wrong . Seriously how do you get coffee wrong every single time? Is it out of spite? Are you not trained? The manager at this location was the former bumbling idiot behind the cash register about a year before who didn't know the difference between a muffin and a bagel, I guess he stayed around long enough to be thrown at the job. This is not to be offenive to baristas but damn take some pride in your job. We don't expect surgery, we don't expect bells and whistles just to get our coffee properly made. God forbid you remind anyone there that a caramel latte includes you know actual caramel...you'll watch them completely bypass the syrup section only to inform you that they actually did include caramel. Really? From the magic tips of your fingers? Did it fall out of the ceiling into the cup? Just close, we'll take bodega coffee instead.

cant go wrong with this DND, they hustle and bang it out. The staff is always nice and knows my order. They always get it right and im never in there for more than 5 minutes.

On 9/22/2010 I finally decided to go and give this DND/BR a try,I went to BR to get a shake. From the moment I placed my order the counter girl was texting, she was texting even while making the shake. The only time she stopped was when I made a cc payment. With so many unemployed people out there, I hope the manager can find a replacement.

The following message was posted on the Dunkin Donuts Facebook Page: Almost one week ago to the day I received horrible biased service from Dunkin Donuts located on Nassau Avenue in Brooklyn, NY. The manager acted like I wasn't on line, my money did not matter and Dunkin Donuts did not want me as a customer. I received an email on Friday, 5:30 pm that stated call customer service Mon - Fri 8:30 am - 5:00 pm. On Saturday, I received a phone call from another manager from that store and was pretty much told that he has known the offending manager for years she would never do that (Lie number one). Next he stated the store was crowded. Three people were on line and I was in the middle (Lie number two). I took it all as shut up and take it Dunkin Donuts does not care about their customers as long as their friends or family members are involved. I then got an email from the so called other manager that stated: " Lastly, I would like to invite you to the store and experience our service again. I promise you'll have a better experience and also this time the order is on us. We'll pick up your check. I'll tell Satti to take care of you." Like I would walk back into that store with crappy service & get spit, dirt or anyother thing put in my food. On Sunday, I recieved a call from a very nice young lady that stated someone from Regional would contact me today to discuss what happened. Lie number three, I am still waiting for that call. This just brings extra strength that not only does the store on Nassau Avenue, Brooklyn, NY has a "Shut up take this and we really don't care" your corporate office has the same policy!

They need more employees in the morning. The line gets long. Most Dunkin' s you never wait more than 2 mins

I usually order from this location, but today will be the last time! The employee was obscenely rude to me when I was trying to simply pay for my order. Not only did he yell at me, but he also got my order wrong after I repeated myself three times! I've never had such a rude encounter at a Dunkin Donuts! If I could rate with 0 stars I would. The employees need some serious attitudes training. I'll be taking my business elsewhere thank you very much.

I love people working at this location. All except the manager (Fahd or Fahrd). This person should not work with customers. Rude, unpleasant, not helpful. Any other person at this location is great except him. I hope he'll get fired soon so I could start going back to this location.