Dunkin'

The first time I went it took over 30 minutes to receive hot chocolate and there was only one other couple that came in while we were waiting, claiming they were "busy". We decided to give it another chance today and ordered two small hot chocolates, hash browns, and the munchin wicked box (which is super cute, I'll give them that). We were in the drive thru for over 20 minutes until I finally went inside to see what was happening. I never received an apology, just "it's just us two today" but there were only two other people in the store that had already received their items. Lastly, our hot chocolates were practically warm water. They need to get some new management and workers or something. The store is not busy so there isn't a reason things need to take so long at a quick stop breakfast shop.

Not the best experience. Three workers and I stood behind a complicated individual for 15 minutes before leaving and going through drive through. I get that customers can be complicated but greeting me and acknowledge me goes a long away. I also wanted the large hot or iced coffee with 3 dollar meal add. apparently a large caramel macchiato does not count to that which doesn’t make sense because it’s more money than a large coffee wasn’t explained that well to me just wasn’t an overall great atmosphere. The egg and cheese croissant my son said was tasty, except for the bread was a slightly burnt

Ordered donuts for our shop this morning and every single Boston Cream donut had zero cream filling and the topping was sliding off the top. The only other time I had ever tried coming here there were two employees standing outside washing donut trays down with a bucket of soap, and a water hose, in the parking lot. I was sure enough time had passed that improvements had been made. None of the other locations seem to have the same issues. Sad this is an Owasso employee/people problem. Won't be wasting my time on that garbage again. Was excited to finally get a Dunkin after decades of them being gone, but in this economy I'm not paying premium prices on terrible services and/or products especially when there are plenty of other options.

I come here just about every day (I spend lots of money I’m aware haha) the staff is very friendly! My drink (a refresher) always tastes so good and the food good as well. Sometimes the food takes a little longer, but only if I come at a busy time which is understandable. The staff also seem to be unfortunately very short staffed so I understand. Overall, very kind people, good drinks, and good food!

11:55am and they only had six donut options to choose from out of the approximate 15 different types of donuts. First time at this location, which is not a good first impression. I shouldn’t be surprised because the two young ladies (blonde hair & blue hair) were emotionless. While one did the bare minimum of greeting us, they rang us up and just walked away without saying a word. At least the donuts they did have were good.

My husband, our two-year-old daughter, and I recently stopped by the Dunkin’ Donuts drive-through, and the experience definitely left room for improvement. Even though the staff mentioned they were busy, there didn’t seem to be much going on, yet the whole process ended up taking approximately 35 minutes from start to finish. My husband placed a fairly standard multi-item order, but when we got to the window, there were mistakes—one doughnut was missing and the coffee wasn’t served at the right temperature. they gave him iced coffee instead of a hot coffee. On top of that, we had already waited about 10 minutes to order and another 15 minutes before going in for them to hand over half completed no receipt was given. Thankfully, when we pointed this out politely, the staff fixed the issue right away and gave us everything we were missing. Overall, the visit was very slow was not busy definitely needed more employees we pulled away with all our stuff 10:10

So I went to this store for the first time today. Was not impressed at all. They were taking one car at a time in drive thru. So I decided I'm going in. I park and then there truck shows up and as I'm getting my 2 year old out the driver starts yelling and telling me to move. This company employees have no manners. Company should find another spot for there trucks. Not the truckers fault but his manners are. I won't be going here anymore.

Repeated visits filled donuts have no filling. Service is always slow and hot coffee is warm at best. But last visit topped it off: Placed mobile order to pick up decaf grounds to arrive and be told they decided not to carry decaf at this location because they don't think it will sell. I would have to pick a caffeinated option instead because I paid thru app. Nope, not an option for me. The Owasso local is very disappointing after we were so excited DD was coming to the area.

Check your order before you leave the drive-thru. Ordered a sandwich with Sausage, and a Sausage croissant, but, after a very looooong wait, we received both breakfast sandwiches with Bacon. Sadly didn't find that out until we arrived at the office. Previous time they were out of eggs at 8:30 in the morning. Poor service, incorrect simple orders - Is it poor management, lack of training, not caring or paying attention, or all of the above?

I thought all the bad scores were a fluke. NOPE! I thought the bad reviews were from picky Oklahoma people, however the Dunkin' Donuts is that bad. I think it's a franchise. It's trying to save as much money everywhere in this ruining this franchise location. I am convinced that the positive reviews are bots! My Order Chicken croissant and a vanilla cream and chocolate cream doughnuts. What I got was an emaciated croissant with cheese that looked like a smashed wrap. With no cream in the doughnuts. OK, technically speaking there was cream, however a dime size amount of cream in each doughnut does not make it a vanilla/chocolate Dunkin' Donuts cream doughnut! I feel like I shouldn't have to eat my food at the drive-through window to make sure I get the right items, or make sure that they are done correctly. I'm used to the real Dunkin' Donuts out on Long Island where the East Coast runs on Dunkin'! Cranefield donuts are full of cream and have a pretty flower on the outside of the doughnut. And the sandwich I ordered is the sandwich I get in the bag. So I was overcharged for the sandwich I didn't get and given sad donuts that remind me of somebody that doesn't no put a Dunkin' Donuts is supposed to be. It's very sad.

I've never been to this new Owasso location, and it looked closed. But the drive thru was open, so I ordered an iced coffee. I was surprised there was no one there. The server was good. And it's nice because it's brand new inside and out. My coffee was fine, and it was so much cheaper than other chain coffee shops.

Excellent eat in service. Surprised at the number of sandwiches available. Most of the sandwiches have bacon, sausage, chorizo, egg or other type of meat. The only vegetarian item I noticed is a grilled cheese on sourdough bread. Staff friendly and courteous. Tables were clean and so is the areas outside and inside the building.

Every time I go they mess up my coffee or they have me waiting forever to take my order wen I'm the only car if I could give them a zero I woulda

Until last week we have been going to a this Dunkin' for coffee and donut once a week. Lately when we've arrived about 9:30 am on a Saturday, their only choice of donuts was plain glazed. In fact, on 3/8/25 there were only about four of those available. The displace cases were totally bare except for the few glazed. Then the coffee had soured cream which had to be replaced. To top it off, the place was so cold we had to wear our coats while inside. This place seems to be extremely poorly managed. We're going to Daylight Donuts on Saturdays now; it's even cheaper! The coffee's not quite as good but the donuts are as good. Much better managed and there was a good choice of donuts at 9:30 Saturday. Dunkin' needs better management at the Owasso, OK location.

The menu offerings are seemingly overpriced and smallish in nature. The service is top notch however. The food lacked seasoning, but that's easily fixed with S&P. If you like small portions, or repriced food, this spot is for you.

Sandwiches are small and beware the upcharges on things. Like they ask if you want flavor and tell you your options like that comes with your drink but it doesn't. Service was decent which is why they got two stars.

How does a doughnut shop not have maple bars? "Time to make the doughnuts" is not a thing I guess. They had so few doughnuts to choose from. Weird.

The coffee I order is consistently made well every time. The quality of Dunkin coffee is good. And they offer a lot of great merch!

First of all, I love DD! It was my first job (I'm from the east coast). The first few times, service was okay, if a bit slow, but I kept going because they had just opened. The time before last that I went, I ordered online a coffee and a couple of donuts. They gave me my donuts at the first window and asked me to pull through to the second window. After waiting behind a car for another 15 minutes (only 1 car in front of me), they told me that they were out of the flavor of coffee I wanted and asked if I would like a different coffee (why couldn't they tell me this at the first window so that it could be ready by the time I got to the second window?) Twenty-four minutes to wait in a drive-through line with only 1 car in front of me for a coffee and a couple of donuts. The last time I went, I ordered online, donuts and coffee. This time I didn't go through the drive-through; life's too short. It was later in the day and they were out of the majority of donuts I wanted. So, they asked what donuts I would like. Then they proceeded to ring up the donuts because they were a different price than the ones I had already paid for. So, I asked for a refund for the donuts I had already paid for and they REFUSED! They don't give refunds... for donuts that I paid for... that they were out of... that I never received. So I stood there arguing that I wanted a refund for the donuts I didn't receive and, thankfully, the person working the drive-through window came over and said that they do give refunds if the customer doesn't get the donuts and proceeded to process the refund. That was the last time I went to DD in Owasso.

Wow! They don't even deserve a star! Waited 10+ minutes for wrong cold terrible food.

Went into dunkin this morning, horrible service. Kid at counter didn't know anything about their own product, never been asked what coffee was good. One kid had toilet paper in his nose with blood on it walking around the food, and my daughter ordered a tea the girl literally put her nose right up to it and said, " I think this is the right tea". I'm not type to complain this was worst I've ever seen out of what is supposed to be a big franchise!!!

I waited to long for my food to be like warm at best. The donut was dense and generally just ok. This was the only donut place open on Sunday but I think for the price I will go to the gas station next time.The service was not good. There were multiple employees standing around as their manager talked over them and spastically moved around multiple positions. The atmosphere in the place was awful. All the employees seemed to be anxious and many of the customers were unhappy for one reason or another. I would not recommend.