Dunkin'

Ordered donuts for our shop this morning and every single Boston Cream donut had zero cream filling and the topping was sliding off the top. The only other time I had ever tried coming here there were two employees standing outside washing donut trays down with a bucket of soap, and a water hose, in the parking lot. I was sure enough time had passed that improvements had been made. None of the other locations seem to have the same issues. Sad this is an Owasso employee/people problem. Won't be wasting my time on that garbage again. Was excited to finally get a Dunkin after decades of them being gone, but in this economy I'm not paying premium prices on terrible services and/or products especially when there are plenty of other options.

Not the best experience. Three workers and I stood behind a complicated individual for 15 minutes before leaving and going through drive through. I get that customers can be complicated but greeting me and acknowledge me goes a long away. I also wanted the large hot or iced coffee with 3 dollar meal add. apparently a large caramel macchiato does not count to that which doesn’t make sense because it’s more money than a large coffee wasn’t explained that well to me just wasn’t an overall great atmosphere. The egg and cheese croissant my son said was tasty, except for the bread was a slightly burnt

I come here just about every day (I spend lots of money I’m aware haha) the staff is very friendly! My drink (a refresher) always tastes so good and the food good as well. Sometimes the food takes a little longer, but only if I come at a busy time which is understandable. The staff also seem to be unfortunately very short staffed so I understand. Overall, very kind people, good drinks, and good food!

Excellent service! The worker at the window, Adrian, was so extremely patient when I took a very long look at the menu! She was polite at the window and my drink was DELICIOUS!!! Definitely coming back.

I have tried multiple times to give this place a chance before leaving a low review, but it’s truly in need of a management makeover. I sat in the drive thru for a long period of time, before the gentleman in front of me was helped. I assumed he had a large order, when he finally pulled forward I see he had only ordered 2 donuts! I followed by ordering one glazed and one strawberry. The glazed donut was so hard and stale my daughter couldn’t even eat it. Definitely serving day old or more donuts. Do better Dunkin! I’ve been to other locations and it’s nothing like this.Will not be going back.

Went inside to get a French crueller , there was only one left. The girl at the counter claims she didn't hear me. But, the donut was gone. Then they told me they gave it to a women at the drive thru. I was so mad I left without getting anything. I have no idea how good it would have been. So I can't say if it would have been good or not, but for a donut shop that is open all day they had only a few types of donuts to pick from. Most of the trays were empty. Won't be going back.

Disappointed, I was so excited to get Dunkin in Owasso (I am originally from Phoenix) and so far I have been sadly let down. The few times they have gotten our coffee right, the coffee has been great! But the service is usually very unhappy people as well as most of the time our order is wrong. Today I received my iced “latte” which was just a cup of oatmilk ice and flavor! I had a friend pick up my order for me otherwise I would have gone back for it to be fixed. My friend even confirmed if the drink was correct since they did not think it looked right either. I would chalk it to an off day except this continually happens and I have gone back more times than not to have our drinks fixed. We probably won’t be returning until they can get more consistent!

My wife and I go to this location just about everyday and every time it’s one problem after another. They are out of cups, their baker didn’t show so they don’t have donuts. We have to wait at the drive thru window for 5 minutes at a time and watch as several of the employees walk past and ignore us and our drinks are just sitting at the window. Today is the last straw, today the were out of ice coffee. We are done with this location we are going to take our money elsewhere. I don’t see dunkin staying open much longer. Owners don’t care. Management doesn’t care. The employees don’t care. We are done.