Dunkin'

I am blown away! I saw a young girl come in to inquire about a job. The employees whispered to one another and told her they weren't hiring. The young girl was bigger so I'm sure that's what it was about. I think to judge someone by their weight is illegal. I hope she calls cooperate. I hope this is addressed and I won't be returning to this store. Very rude employees and the service was awful. Imo that young girl looked ready to work and probably would of given better service than the ones there already.

Great service, great coffee (even in the early evening). Donuts were also fresh, although not an abundant selection, but to be expected at that hour. Quick and easy, fast service going inside. Clean inside and plenty of space to eat in. Stop here before heading back to the airport to avoid their inflated pricing.

Nice location. Workers were a bit slow. The atmosphere downer was the homeless man inside.

Picked up some munchkins as a little gift for my nieces. As I was about to pay, the employee handed me a paper bag with all 25 pieces inside. I asked, “where is the box it normally comes in?” He responded, “oh well the morning shift never got to it so there’s that.” This is not only unprofessional but unsanitary. What’s next? Are we gonna start putting iced coffees in plastic bags because closing shift forgot to stock the plastic cups? Let’s get it together Dunkin Donuts.

I love Dunkin, I’m originally from massachusetts where it originated and will find Dunkin whenever I travel. I live in Utah where Dunkin closed all their locations so I’m pretty excited when I can get my favorite coffee. I was disappointed here though. This location however, seems a bit unorganized when it comes to the employees. The girl on register didn’t know the difference between French vanilla swirl or the shot, and the difference between cream and milk when ordering coffees. I asked about a reusable cup they had behind the counter she told me she was 5’ 1” and couldn’t get it. What? Overall I’d go to a different Dunkin next time I’m in Vegas.

The employees this morning Nov 6th 2024 were rude as heck to the customers in the lobby. I understand being short staffed but taking it out on customers and saying its rude to order a box of coffee which they sell is beyond me. They didn't say order it ahead of time they said 15 to 20 minutes. We came back in and they basically yelled at us and another person to order them ahead of time which they didn't say when we ordered them. So don't go here unless you want to be called rude and yelled at.

I work for Doordash and went to pick up an order. There were no employees present behind the counter. I waited 15 mins, literally yelling "Hello" and banged on the counter to attar act attention of any employee but no one came. Fifteen minutes later an employee came out and looked at me without saying a word. I asked her why no one was out here and that I have been calling out for last 15 minutes, she said that she was in the bathroom and another employee was in the back but was busy so could not come out. We got into a word debate and she started to call the cops stating to them that there is an irate customer on the premises. I waited for the cops but they never came for another 15 minutes so I left without the order that I was there to pick up because it was not even ready. I hope the owner of the store reads this because they have employees working there who does not give two hoots of the business or customers, which could and reading other reviews, must be having a negative impact on the business.

We were so excited to try this Dunkin’ since our experience on the east coast was overwhelmingly positive. Unfortunately, it was not even in the same ballpark. Instead, we were just served the most atrocious meal we’ve ever had. Every single thing tasted of freezer burn. The hashbrowns were absolutely disgusting, I immediately wished I’d taken a smaller bite instead of eating the whole thing. Against my better judgment, I went on to try the bacon, egg & cheese breakfast sandwich and literally ended up spitting it out - something I’ve never had to do with a paid meal before. The iced coffee was mediocre, and definitely not enough to make up for the food. I still can’t get the taste out of my mouth. Absolutely horrid experience. We will never go back.

Refreshing drink in Las Vegas, Nevada... Knowing that I had a 4-hour drive between Las Vegas and Los Angeles ahead, I thought that I should get a pick-me-up and also take advantage of the Mobile Mondays offer from Dunkin'. There's a bonus of 100 points every Monday when you order on the app! I got a Strawberry Dragonfruit refresher, which is made with green tea and has Vitamin B added. I like it because it's fruity and not too sweet. I can customize it on the app with "less ice". Thanks for the clean environment, cool air conditioning, and efficient service!

On my way to work and needed a coffee, got there at 7:50pm when they close at 8:00pm. Pulled up to the window and see someone sitting down , only for the worker to tell me they ran out of coffee because they didn't to serve me poor customer service.

Located off E Silverado Ranch Blvd in Laa Vegas. It's a clean store and lots of room the table are spread out nicely. Staff was friendly. Got a refresher to get the 100 bonus points in the app for mobile ordering ahead. Overall a nice Dunkin.

The short big woman with blonde hair (maybe the manager?) is a very rude woman and it wouldn't surprise me if she lost you a lot of business. She yells at her employees and calls them names, yells around the place making people feel bad. I come here a lot and if she is there I leave. It isn't worth spending my money to be around the horrible woman. If you hate your job so much then go get another one. The two young dark haired girls are awesome and work their butt off for this place.! I hope they get recognition for their hard work!

I use the app to place my order and pick up at the drive through. I do this twice a month and no real interaction to praise or complain about. I'm simple just give me my donuts.

I've given this location so many chances, but today was the last straw. I rather drive further and go to pink box for fresh donuts than deal with this location ever again. I walked in and there are a group of staff members huddled together, standing around. Not one hello, hi, welcome in. On my receipt it has the Denise, but definitely not a Denise who helped me. It was a younger gentlemen complaining of his blood sugar and just the nastiest attitude. I asked if there was going to be anymore donuts put out or if that's all they had. He stated, "the donuts are frozen and thawing so that's all we have" well I guess I always assumed I was buying fresh donuts but anyway, to have that little amount of donuts available at a peak time seems crazy considering you're a donut shop. I continued with ordering half a dozen since the selection was very limited, a caramel craze and a bagel. The cashier rings me up and then he struggles to even close my donut box so I offered to close it myself as he was putting his hands all inside the box. I waited around for my coffee and bagel and at no point did anyone call out my order was ready or announce what items were ready. I went up and asked the same cashier if this was my coffee and he looks and says, ya it says take out! I was thinking in my head, well excuse me for asking. Same thing happened with my bagel. As I was in the store a gentlemen asked for the managers name and the same cashier says, I don't know! The customer says, you don't know the managers name? The cashier says that's right! We both looked at each other baffled and just couldn't believe this was really happening. The manager "Marie" or "Maria" was told of the poor conditions of the restrooms and seemed like she couldn't care less. Never once asked one of the many employees standing around to go take care of the restrooms. As if That wasn't bad enough, I got home to eat my bagel and looks like they put the whole box of cream cheese on the bagel. Didn't even attempt to spread The cream cheese. Awful customer service and I will never come back to this location and spend my money.

There's always something wrong with my orders. Last 2 times I have ordered delivery I have gotten someone else's food. I called the dunkin manager to let her know her staff needs to be checking the orders. She was very apologetic and said she has trainees. Because I also manage hospitality and can understand, and this location is closest, I give her the benefit of the doubt and order another day. This time my bag is not even sealed, sandwich had wrong bread and no straw or utensils. Smaller issues yes but I just don't understand what makes this so hard to do. No excuses

Times like this is why I am glad I am able to remain calm with rude people for the most part. Around 5:30 am, drive into the drive-thru out of curiosity for which doughnuts they have. I also had my 4-year daughter in the back and she was asleep. I was going to surprise her with a doughnut. I asked the drive-thru lady, which doughnuts they had. She said, "It's on the menu under the speaker." I look, the menu looked old and fade. I couldn't even make out all the doughnuts on the menu. I pointed this out but she couldn't understand, "The menu is faded." I say this about 4 times but she couldn't understand me. Since my daughter was in the back, I was trying to be soft at speaking but the worker was more impatient than my own kid . She tells me to drive to the stop window so she can understand me. But holy cow, she had the worst people skills and she looked like a manager. She was raising her voice at me saying that, "I should come in the store." due to the fact I couldn't read their awful menu. I told her I couldn't because my daughter is in the back sleeping. She looked pissed when I said that! Then have to the nerve to yell every doughnut they had available really quickly. Impatient much? I just left and said, "Nevermind". Didn't bother me much because I used to deal with people like that almost everyday at an old job I worked. But I am just saying, if you don't have people skills, go work in a factory, or get some!

Thank you to that young lady who helped me with my last minute bulk orders last Friday! Amazing staffs. Thank you for quick service as well.

Ordered a drink at the drive thru and was told to park in front. Waited 6 mins and was told they were "still"having issues with their machine. They made me wait another 7 mins only to tell me their blending machine died. If I want a refund I have to come into the store or go to the drive thru again. They couldn't give me a receipt for the refund..was told to take a picture of it. The donut ordered was stale.

Service has been okay sometimes no. They always get my order wrong. Yesterday I went it was wrong. I didn't even get greeted the service was bland he had no intention to work. The grilled cheese wasn't even toasted or melted all the way. The cheese was just cold and raw. lol Only go here because it's next to my job. I gave them chances many times. One other time they put regular milk instead of oat. I find out bc the taste so I was already at work and couldn't go back for a new one. Also manager yells at the employees super bad... I can see why but still.

Seems like the older lady that works the morning shift is just mad about life. Doesn't have a pleasant attitude.

I'm sorry, but if I ask for 1 cream I don't think my coffee should be this light & it happens way too often. Ordering w/cream on the side from now on. Quality is really inconsistent.

I am a Dunkin' faithful, and this is my favorite location in all of Las Vegas. There are three stores closer to my house, but I don't mind driving out of the way to go to this location. The employees are a cut above others in the area. Yes, they get my coffee order wrong about once or twice out of every 10 visits, but the product is usually top notch. I've only had a truly terrible espresso once here, which is a terrific track record. I stopped in last week for a donut and large cappuccino, and both were excellent. I find that this location tens to have a larger selection of donuts (especially later in the day), and they are fresher than other stores in the area. I have never had a stale donut here. Never. Service was quick (I ordered ahead in the app), and they get you through the drive-thru really fast. My only complaint was that the store was a bit dirty on my last visit (somebody really needed to wipe down tables because this location always seems to have a robust dine-in business), and the Splenda was out. Note that the prices at this Dunkin' location are among the highest in all of Las Vegas, by double-digit cents. Not sure why, maybe it's because the owner pays for quality employees.

I go regularly to this Dunkin store. And I just love this place. The ppl . The store is always clean and that their fast. Exactly what i need everyday.

It's 3/29/22 and I'm still not sure why I keep giving this place the benefit of the doubt lol. Went there this morning to grab something quick and was sitting in the drive through for about 2 minutes before someone coming on to say, "so sorry we'll be right with you." Waited 7 more minutes and I said, "Uh Hello??" She came back on and said, "I'm so sorry, someone will be right with you." Oh, they are sorry alright... With that being said I waited about 4 more minutes just because I was now getting intrigued at the wait and how long it would actually take for someone to take my order. There were at least 3 other cars behind me. After the 6th minute I was like forget this place and left that poorly managed establishment. I'm thinking I may be a gluten for punishment.

The new training manager, Michael, you put in this location, should not be working as a manager at all in any of the locations or anywhere near the customer service industry. I'm a regular that has been coming to this location for 3-4+ years now, and on average 3-4 times a week and I've never had any problems until this experience with this particular worker. She/he was the rudest person I've had to deal with in the many years I've been consistently coming here and I don't appreciate the disrespectful manner & demeanor that he/she brings to the table. Please do not have her here as a regular worker. He/she has now made coming to this location very very uncomfortable, and it's the most convenient location away from my home. Every time one of the workers made my drink wrong, they have always politely corrected the problem with so much respect. He/she does not know how to handle issues correctly, and seems like it will be an ongoing problem.

The cashier working this morning (02-05-2024 @ around 12:50pm) was very rude. She rushed us the entire time and had a bad attitude. We also got one of the wrong drinks &' ordered to breakfast sandwiches with no napkins. I'm not usually the type of person to complain about things like this but this has happened twice to me at this new location, and the way the lady was speaking to us today was kinda of unacceptable to me.

The morning manger needs some training on interpersonal skills, I get it when someone needs to be coached on improving but, it doesn't have to be in front of store while customers are hearing and watching. She talks At her employees like she was at home with her kids. Uncover boss needs to visit this locations. Feel bad for the employees having to deal with her all day, work should be a happy place. Bless you all and hang in there, mot all bosses are like her.

Takes one bad apple to ruin the bunch. Again yesterday 11/14 same lady, ignored me and I sat at drive through, left never got acknowledged or any food after ordering. Sucks when your morning coffee is ruined.

Coffee was fine but I don't understand where in anyones mind this would be considered a bagel "with cream cheese" Bagel was toasted but super hard and not enjoyable at all.

Im pretty sure the two older ladies in the morning think they had to manage, but suck at customer service. 6 o'clock in the morning and I'm the only one in the store; i literally said good morning 4 times and still got ignored. I first thought that the older lady was going to help me, but she literally just looked at me and walked away! Then the lady decided to take the order of the person that was in the drive thru. All of this BS and I was just picking up!! Fucking terrible!

This Dunkin' Donuts in the entire valley is undoubtedly the worst, and the staff is quite disappointing.

Waited in line until I just ran out of time, it was a good ten min later and it moved so slow it was a complete waste of time. I just couldn't wait any longer before I'd run late. Too bad. I was only 4 cars away from being served but that would have been another 10-15min

Let me start by saying I don't like Dunkin at all. Their donuts suck, to put it plain and simple. They remind me of cheap grocery store donuts. And their coffee is terrible. It's so watered down. I don't understand why people continue to eat this garbage. Well anyway, my son was asking for donuts one morning and my bf was at work so I couldn't just leave them at home. I'm not comfortable bringing my kids out yet so I figured this would be a safe bet because there's a drive thru. Plus my kids don't know what a good donut is supposed to taste like so they'd be happy with these. I ordered a dozen munchkins (donut holes), a glaze donut and an apple fritter. This set me back almost $6!!! Are you effing kidding me? When we got home, I opened the box of munchkins and discovered they only gave me 10 instead of a dozen. Good job guys, you can't even count to 12 and you want more money?! GTFO of here!!!!! My glaze donut was a total waste of calories. And my bf's apple fritter was dry and hard as a rock. Needless to say, I was not happy with this visit. I'll just wait until the bf gets home to leave the kids with him so I can drive to a better donut shop and pick up real donuts.

Went with 2 Hot caramel Macchiatos today. Almond Milk No whip Tasted like burnt coffee. No caramel flavor. On either. So thankfully I have Torani syrups at home and was able to add a couple splashes of caramel in to each one and now they taste great.

Today I arrived at the drive thru at 1:58PM, one vehicle in front of me...now being told that their kitchen is closed. This isn't the first time it's happened. Also during another visit I arrived prior to 6am, no one in front of me, no one behind me. Once I ordered I was asked to pull in to a parking space outside their drive thru and they'll bring it to my vehicle. I'm well aware they're trying to fudge the drive thru time...doesn't take a genius to figure that out. This location has historically been poorly run.

We had a great experience with my family and friends. I got the frozen coffee drink with caramel and hazelnut mixed, but it taste it really sour instead of sweet maybe because the strawberry bubble popping mixed is not so good together so I don't recommended it. However, the munchkin donut is always good it reminds me of home in the Philippines when I was young. Also, it's a pretty good price . It was around $3 for 10 pieces and lady who helped me was really nice and went above and beyond to check if there is new ones in the back. They even took picture of us when they saw us struggling with taking a selfie. The people that worked that day were all so nice and made our visit worth it. Will come back again and try a different coffee drink .

The new cookie butter cold brew is the delicious. It's a brown sugar sweetener with cookie butter cold foam. They even put real cookie butter crumbles on top. It's creamy enough that you don't need to add milk. Also it has the right amount of sweetness. I would highly recommend to try it. I ordered via mobile app and picked it up with no issues.

The hot breakfast sandwiches and wraps are our favorites. The donut holes are also yummy.

I've been to this Dunkin' location for a few years now. Ever since the pandemic started, I've craved their iced matcha latte and breakfast sandwiches more. What can I say? The drinks are inexpensive and they're tasty! Now that I travel outside more, I mobile order ahead and pick up at the store. I usually go through the drive-thru, but honestly, going inside to pick up the order is way faster. I'm not sure why people complain so much about waiting in the drive-thru line when you could just go inside the store and pick up directly. I was originally in the drive-thru line this morning and an employee told me to go inside since it's faster. Turns out my food AND drink was ready a few minutes ago! Saved me a good 10 minutes. TLDR; Mobile order ahead and just go inside to pick it up. It's really not that hard, seriously. Anyway, the employees have always been nice to me and always give me the correct order. I've also never had an issue with quality of the food, whether it's a donut or sandwich. The donuts have been fresh and the food is served warm. They're definitely working hard and trying to get these orders out ASAP. Gotta give them props for being efficient and accurate.

Love the morning team! I am there almost everyday and my coffee is alway perfect! Great service & Great coffee

Horrible service! Lady was wearing a mask but it was under her nose. She acted like It was such a bother to serve me and was slamming the donuts into the box and got irritated when she couldn't find the donut that I had asked for even though it was right in front of her sour face. According to the receipt, her name is Tanya. I worked at Dunkin a long time ago before I found a satisfying career In healthcare so I know how stressful it can be but I was the only one in the store and there were at least 3 of them behind the counter. ‍

The customer service here is absolutely horrible the drive thru lady hazel got our order wrong multiple times and took over 20 minutes absolutely ridiculous I go to Dunkin's all the time do not go to this one

Dunkin now has vegan Beyond sausage. To make the sandwich vegan order it without the cheese and egg. I added JUST egg and vegan cheese once I got home. The sausage doesn't look very appealing but it tastes incredible. Other VEGAN options available .... -cinnamon raisin, plain, sesame & everything bagels -hash brown bites -oatmeal (check your location) -English muffins Hopefully they will increase their vegan options in the future.

You know it's all about service. Ran out of $2 sunrise, refused to sub anything else. Dinged my wife for a large regular coffee. Dutch Bros it is....bad decision gang....

Stopped in for coffee this morning and needed a donut to go with it. This Dunkin is tucked away and behind a 7-11 but it has great potential for future growth and greatness. They were working on the lobby for the store cares about the product they deliver to the customers. The cashier at the front was left all alone to fend for herself filling her own orders and such, even making the coffee drinks. Letichee was the whole deal from my donuts to my iced latte. Surprisingly this location is very busy and most customers come in and eat then go.

I normally don't review chains but I just waited 45 minutes in the drive thru for an iced coffee. Decided to go a little out of the way for Dunkin since there are hard to come by in Vegas so really disappointing. I understand places get busy and things happen but a 45 minute wait for a coffee is a little much.

I have been getting drinks at this location for 5yrs ,it was amazingly effeciant pre covid. Now very hit or miss but today was bad. ( Thursday 10/13 1:30) I walk in to an empty store, no greeting , no smile just a mumbled "you ready to order" after I give a smile and "hi! How are you today" ...ok that's cool, maybe she's new. I order a large iced mocha latte and pay. The girl goes to the back and and there is one other worker. The girl handling drive thru seems overwhelmed but working it ! I'm now wondering where the other girl went and where is my drink I ordered 10mins ago. Eventually other girl appears and fills an ice bucket thing. After she does a couple more things she asks me "are you waiting for something?" !! The girl at the window turns, makes my latte perfectly in less than a min and appologizes as she hands it to me! Bless her heart I will be back

Please figure out a way to speed this drive-thru up I place my order about 15 minutes ago and once I got to the window I've waited another 10 minutes for four breakfast wraps They did offer me a free donut for my wait. I asked for a crueler....it was stale. I threw it out the window.

I love Dunkin with a passion and this one specifically is the worst one I've ever ordered from. They consistently mess up orders. How do you mess up a bacon,egg and cheese.... They forgot to take off the individual plastic wrap to cook our food.... my girlfriend ate one bite and realized it was off.

So unfortunately they stopped making the double chocolate donut correctly. I have went out of my way to try the other Dunkin' Donuts. This is the only location that makes it incorrectly. They skimp out on the glaze and also on the coconut they only do half. I wouldn't recommend coming to this location for your donuts.

I just drove all the way across town to get here way after it opens, only to find a sign in the window that said they weren't open yet. This is the third time this has happened at this location. How about fixing your hours online and on your doors if you don't open at the time you claim to

Need a training with a good customer service skills. Whoever listed on our reciepts and got our doughnuts needs the most of this. She slams our bag of doughnuts when we ask for her to transfer it to a box( youll see the result from doughnuts).plus I was charge for 9 doughnuts thinking that the lady got us 9 total. The cashier ask me the count of the doughnuts instead of asking the girl who serve us, or atleast reopening the box to check the count.My sister is with me when she notice her attitude .We would deeply appreciate for any actions towards a better service to your future customers in this location.

This store has permanently closed their lobby forcing you to go through the drive thru. You have to play a guessing game of what types of doughnuts they have all while the drive thru is backing up. The workers were not helpful at all. $16 for a dozen doughnuts we picked out blindly. On our prior visit they were out of almost all their doughnuts after selling a large order to none person. We had to pay full price for a dozen doughnuts of leftovers. Very frustrating!

I'm usually a nice person. But you mess up my coffee a couple of times. But when I delete the app because every freaking time I pull in drive thru I'm getting a cup of creamer . I don't know if it's I complained to much or what? But that manager gets upset with me because I'm tired of getting creamer and not coffee. This morning I was actually going to a friends house and went dropped there coffee off at the New Dunkin's on Lake Mead. She was happy to replace it. Not going to Dunkin's Donuts by my House

The Dunkin's on Silverado and Bermuda is, by far, the BEST location in the Henderson area. Unlike the locations on Eastern Avenue and Volunteer Boulevard, they actually have a good supply of muffins and bagels. AND they actually put butter on your bagels, unlike the other two locations, which always give you butter on the side with a fragile plastic fork. I've been a happy customer here for about 10 years, and as long as they continue their great service, I'll continue to come and leave happy.

I don't know why I bothered wasting my time reporting these idiots to the Dunkin headquarters (1 phone call and 2 emails). Their canned response is "we'll get back with you within 48 business hours". Well it's past that time an absolutely no response. I won't do ANY business with a company that really doesn't give a damn about their customers. Dunkin' / Baskin Robbins will never get a penny from me!

I ordered the midnight coffee and a Bavarian donut. The coffee was made right and the donut was fresh tasting and delicious. The service was quick. The donut didn't make it to the photo op