Dunkin'

It’s sad to see people hate to work in a time like today. I visit this Dunkin every morning before work. They must not like that I order one drink and a few edible items everyday. Always so rude! If they don’t have what I normally order, they are cutting me off and screaming we don’t have it and won’t have it till we get a truck! They literally put all of our loaded hash browns (3) upside in our bag today, purposely… even found a hair in one of them smh! Never again will I visit this location and I will make sure everyone is aware of this mistreatment and bad customer service here! So unacceptable, actually makes me want to never return to a Dunkin at all and go back to my strawberry açaís.

RE: DD at 100 Cambridge in Springfield. I waited and repeated my order several times to the young lady who still got it wrong. What shook my mind was the "Pest" control guy spraying in the area while food is being prepared!! Are you kidding me! I tossed out my drink and food. It made me squirmy to see this happening right infront of me. You have an open area with croissants UNDER the silver metal stand and a guy with a hand carry canister spraying toxic spay. Not to mention the open donuts, muffins, munchkins, that are next in line as he moves his way in that direction. This is something that sb done after hours. Customers do not need to witness this, do better!! I will not be back at this location.

I spent almost 20 minutes for someone to attend to me. There were only two employees and they were attending in the car service. Pésimo servicio. La muchacha del servicio de carro con malas actitudes.

This DD was one of my favorites to stop in morning before work, with new staff, not all service definitely dropped... order latte and I got coffee, ordered turkey sausage and got regular sausage.... There goes my breakfast!!! Where are the employees that was there before....please come back!!!!

Actually, I went thru drive thru line was moving quickly. Greeted by a friendly representative and placed my order. All was correct and on my way.

Great service. The employees are great in morning!!

La comida y café siempre frescos. Siempre limpio, empleados atentos.

By far the most disrespectful customer service I’ve ever seen. My friend and I pulled up to the window to ask for her order due to the fact she is deaf and very independent. When we got to the window the girl explained we can’t order at the window I said “I’m sorry she can’t hear you, she’s deaf” she turns around in frustration and very rudely ask her coworker to take her order because “I guess she’s deaf”! Very unprofessional! And I will say if you don’t like your job please go find another one!

Please tell me what this is.....it's supposed to be avocado toast. We complained and was told that's how it it. They are not to put too much avocado. They didnt put any avacado.....I bit it, yep....it's bread (not toasted) with minimal avocado, just enough to color the top of the bread....a total waste if money. Do NOT buy food here.....

Unprofessional!!! Served no food or any drinks other than plain coffee "for the rest of the day" I have never heard that ever y'all are just lazy!!! Go to another Dunkin to order this one sucks!!!!!

Honestly, this location never gets better. I go because its convenient but they are always super slow and they never make my coffee right. It shouldn't take ten minutes when there's only two cars in the drive-thru. I honestly only gave the second star because a couple employees have givin me free shit sometimes which i appreciate. But when its bad, its bad. Come on guys pull it together im rooting for ya

I'm really disappointed, after a long shift at the hospital I was coming by to get a coffee and to purchase 6 large gift cards, so I went inside. I was either ignored or not noticed, despite another customer being greeted while I was waiting patiently at the register. For probably 10 minutes. I wouldn't come here if you actually want to be helped.

Amazing that they are so messed up consistently every day. I hope they can figure things out and stay in business. Mercy me!

They're under staffed, the manager was rude. Food came out disgusting and poor quality. Waited 20 minutes before even getting our food. Disappointing.

I'm rating this Dunkin' based on other Dunkin' locations. Bravo Dunkin' Springfield, truly some of the hardest working in town work here. With easily 500 customers a day, the staff is very friendly, provides fast service and accommodates all modes of customers. For a city location, a Dunkin' such as this could be a clean respite for anyone in need. Whether you're traveling through town or just a local commuter. I tip my hat to the staff.

Fancy new Dunkin Donuts? 4 stars! Fast, correct and friendly service? 4 stars! The absolute worst bagels on the planet earth? Zero stars! Why do I order them thinking I'll finally get a fresh/decent non-Playdoh-like/will be cold and gross by the time you get to your office to eat it/they either put too much or too little cream cheese on it seriously who taught them how to make a bagel it's 2014 figure it out c'mon son! I heard the coffee is good. Sort of.

Only a 2 minute walk from the La Quinta. Not 24H like stated on here sadly.

Went in while staying at the La Quinta next door. When I first went in, the customer in front of me was pacing and complaining saying it was ridiculous how long she had been waiting. I could not see the workers. I waited a few minutes and as she got more agitated and the worker still did not come back, I left. My husband was waiting out side and as I was explaining to him, we saw the other woman leave with her coffee, so we figured everything was settled and I went back in. When I got in, the worker had his hand in a trash barrel and swung it up against the wall, he then answered his head set and said "why didn't you just come in" to someone in the drive thru. He then grabbed the bathroom key, put it back down, headed towards the drive thru window, turned and came back towards the barrel - said "F@#% it, I can't hold it and kicked the barrel and headed back towards the key again. At this point, I left again - this time for good.

Didnt give me my frozen coolata and manager gave me a very dirty look. Never coming back