Dunkin'

The worst in the area. Service for food is unbelievably slow at virtually all times of day. Location is understaffed, orders are 15 minutes late. When we show up to pick up, we have to yell at them to get their attention. Even then the order is not made. Employees seem to not care at all. Do better. Your mismanagement is preventing a business goldmine.

Feel bad adding to the 400 pages of 1 star reviews..Pulled up at 3pm, multiple hours before closing. Was told that they didn't feel like making warm food & would only sell me donuts. Clearly there's no management present or the management that is present doesn't care about the franchise.

Worst Dunkin in the area. I work up the street and I don’t think I’ve ever waited less than 15 minutes for the drive thru. The staff is always new and not trained. Most things are made wrong or they lie about things due to inconvenience (I’ve worked at Dunkin before so I know). Most of the time there are only ever 2 people working to handle both the drive thru and in store purchases. Go to the one on Armory Street instead. At least they’re nice to you.

It’s sad to see people hate to work in a time like today. I visit this Dunkin every morning before work. They must not like that I order one drink and a few edible items everyday. Always so rude! If they don’t have what I normally order, they are cutting me off and screaming we don’t have it and won’t have it till we get a truck! They literally put all of our loaded hash browns (3) upside in our bag today, purposely… even found a hair in one of them smh! Never again will I visit this location and I will make sure everyone is aware of this mistreatment and bad customer service here! So unacceptable, actually makes me want to never return to a Dunkin at all and go back to my strawberry açaís.

On 06/01/2025, I placed an online order and double checked whether the store is open or not, and it said it's open on Google Maps as well as on the Dunkin app. However, at 5:27, I was outside the store trying to pick my order up and the doors were locked. I gestured to the lady working there and asked whether the store is closed and showed her my phone with the receipt, and her reaction to it was "I don't care 🤷🏻‍♀️". Overall, a trashy experience.

They had gotten my order wrong. I ordered a bacon egg and cheese on an everything bagel, I asked the gentleman to butter the bagel, order a coffee and hash browns. What I received was a buttered everything bagel, sans the bacon egg &cheese. And the hash browns were over cooked. By the time I realized, I had already driven away and needed to get to a training. Im disappointed. 😑

I tried to get a coffee and was gonna fold up my foldable scooter and the store manager was so rude saying to leave it outside that it’s not allowed it, mind you there no to leave a scooter that is way over two dollars not a lot and my scooter fold it up trying to get a coffee and I was denied entry while dealing with a very rude and ignorant, extraordinary. I don’t know if he was a kid but the way you spoke to me if I was a parent respectfully I would back handed you talking to my kid like that. I was trying to get a coffee. It was just absolutely horrendous. I’ve never dealt with that. I always fold up my scooter and entering. I don’t blame anything on the fact there was no working with me as a customer when I simply just wanted to get a coffee but just because she wanted to be an ignorant white woman it made it hard to even look at her respectfully. She just should be an ass to a customer or in general bc she wants to keep her “ imaginary marble floors “ I get that you wanna avoid damages but you’re acting like small folded up electric scooter was gonna damage your ego and floors…… worst experience in my life at a Dunkin and my Aunt used to manage the one downtown and I got no issues bc I go in and leave without any issues, I’ve never met someone who bothered me to write a review like this but the cherry on top is how she was on the phone escalating the situation mumbling under her breathe idk she was grown as hell older than me and your gonna act that childish … idk next I’ll just bring my mother and see how she speaks to a grown adult verses a young adult who literally just want a coffee and some treats before a long shift.

Worst Dunkin in Springfield if you want to be late for work come here you will be waiting for 30 minutes plus in the morning. The staff see you and stay talking in their own personal convos. Everyone is running around like chickens with their heads cut off. Ridiculous Zero stars!!

Please tell me what this is.....it's supposed to be avocado toast. We complained and was told that's how it it. They are not to put too much avocado. They didnt put any avacado.....I bit it, yep....it's bread (not toasted) with minimal avocado, just enough to color the top of the bread....a total waste if money. Do NOT buy food here.....

Unprofessional!!! Served no food or any drinks other than plain coffee "for the rest of the day" I have never heard that ever y'all are just lazy!!! Go to another Dunkin to order this one sucks!!!!!

Honestly, this location never gets better. I go because its convenient but they are always super slow and they never make my coffee right. It shouldn't take ten minutes when there's only two cars in the drive-thru. I honestly only gave the second star because a couple employees have givin me free shit sometimes which i appreciate. But when its bad, its bad. Come on guys pull it together im rooting for ya

I'm really disappointed, after a long shift at the hospital I was coming by to get a coffee and to purchase 6 large gift cards, so I went inside. I was either ignored or not noticed, despite another customer being greeted while I was waiting patiently at the register. For probably 10 minutes. I wouldn't come here if you actually want to be helped.

Amazing that they are so messed up consistently every day. I hope they can figure things out and stay in business. Mercy me!

They're under staffed, the manager was rude. Food came out disgusting and poor quality. Waited 20 minutes before even getting our food. Disappointing.

I'm rating this Dunkin' based on other Dunkin' locations. Bravo Dunkin' Springfield, truly some of the hardest working in town work here. With easily 500 customers a day, the staff is very friendly, provides fast service and accommodates all modes of customers. For a city location, a Dunkin' such as this could be a clean respite for anyone in need. Whether you're traveling through town or just a local commuter. I tip my hat to the staff.

Fancy new Dunkin Donuts? 4 stars! Fast, correct and friendly service? 4 stars! The absolute worst bagels on the planet earth? Zero stars! Why do I order them thinking I'll finally get a fresh/decent non-Playdoh-like/will be cold and gross by the time you get to your office to eat it/they either put too much or too little cream cheese on it seriously who taught them how to make a bagel it's 2014 figure it out c'mon son! I heard the coffee is good. Sort of.

Only a 2 minute walk from the La Quinta. Not 24H like stated on here sadly.

Went in while staying at the La Quinta next door. When I first went in, the customer in front of me was pacing and complaining saying it was ridiculous how long she had been waiting. I could not see the workers. I waited a few minutes and as she got more agitated and the worker still did not come back, I left. My husband was waiting out side and as I was explaining to him, we saw the other woman leave with her coffee, so we figured everything was settled and I went back in. When I got in, the worker had his hand in a trash barrel and swung it up against the wall, he then answered his head set and said "why didn't you just come in" to someone in the drive thru. He then grabbed the bathroom key, put it back down, headed towards the drive thru window, turned and came back towards the barrel - said "F@#% it, I can't hold it and kicked the barrel and headed back towards the key again. At this point, I left again - this time for good.

Didnt give me my frozen coolata and manager gave me a very dirty look. Never coming back