Dunkin'

It's Friday only one person running the restaurant!! Because the General Manager decided they only need 1 person working the entire restaurant at 830am with 10 people waiting on line on a friday!! Wait time was soo long. He was working super hard.but people were getting upset waiting. Donuts were old dried out. Just not acceptable!! Restaurant was clean. The guy did a great job but I'm sure under paid and definitely over worked!

Super nice cashier and friendly. Very clean. Food was also good. Coffee was fresh and nice and hot. This Dunkin’ Donuts is located inside Sam’s Town Casino at the back right next to Subway. Glaze donut was delicious. Thank you, we will be back. 😊our food was nice and hot. Only thing no napkins.

Christmas busy season and they have one person working. The poor store worker is fast the owner that has one person worker is the problem!! Took 16 minutes for two coffees and 2 donuts . The poor kid is working like slave labor for prolly minimum wage. The owner should have store @dunkindonuts lincese taken away from him!

Have always loved the coffee/sandwiches, but these cookies are not it. Definitely a wasted $4. Advertised as grandma approved at that! My 17 year old didn't even want it ... it's a hard no for me, fam

Usually crazily short staffed. Even when properly staffed, employees want nothing to do with non-kiosk customers. This is idiotic at a cash-heavy place like a large casino resort.

I just ordered a coffee and food, and my sister got tea. We asked if they could add steamed milk and vanilla to the tea, and the girl who took the order said yes. The cashier never gave me a receipt or a number, so I didn't know I needed a number to take my order. When I asked if the food they put out was mine, the worker I asked was extremely rude to me for not knowing my number and told me "just know in the future, you're not allowed to order that tea" which makes zero sense because we asked if they could, they said yes, and then got upset at us for giving them an order THEY ACCEPTED. In the end, they gave us a tea with caramel in it, when we asked for vanilla. I got a $5 wrap, which the picture of was a huge wrap with lots of filling. I did not get that at all. I understand that often fast food places use pictures that are better than the food they serve, but this isn't even the same thing remotely. It is the size of my palm. It's ridiculous this was $5. BTW, it's not even a wrap, it was made like a tiny taco.

Used the kiosk to place an order for glazed donuts. The lady told me after waiting that they don’t have any. When I asked to cancel my order she said “I can’t do that because you used the kiosk, if I helped you here I could do it” What is the point of the kiosk if the items they are selling aren’t available AND the worker can’t figure out a refund option? Need better workers to make sure they mark items “out of stock” when needed so they don’t throw the blame on the machine when asking for a refund 😂.

I ordered a coffee using Dunkin kiosk, it's easy and convenient. Fast service and great staff. My order was ready in just minutes.

I just left! I feel like even though it's Dunkin'... I would consider this location a "hidden gem" for real. I love the location right inside the hotel and a literal walk away from what I call "the gardens" lol this area takes me out of reality and to a place I've never been- it's weird but it's perfect!! Perfect place to sit and chill The service at this Dunkin' was awesome from the moment she greeted me to the quickness of my order being ready. I wanted something small to hold me over while I wait for my movie this afternoon. I don't have much of a sweet tooth so I went with a good old. Everything bagel and I ordered extra cream cheese - & they delivered!!!! One of the best bagels I have had in a long time.

I've been to this Dunkin' in the Sam's Town Casino a number of times and this review just compares this store to other Dunkin's. The service is good and the coffee is pretty much the same but they seem to not keep up on a donuts. It's a casino where people may drink coffee and eat donuts at any time of day or night. Maybe they don't and I'm the only one who wants coffee and donuts then. They could improve this area but it's still pretty good overall. I would go back and get coffee again if I was in the casino.

What a joy to find this gem inside a casino. Prices are reasonable and very quick service. They have a self service kiosk to order from. The coffee was delicious. Not too sugary. The donuts are tasty. They had quite a variety even at 5pm at night. I was impressed how quickly we were served. The donuts are fresh and tasty.

Happiness is found with donuts! Welcome to the wonderful world of Dunkin where all your donut dreams can come true. Let's explore together, take my hand and let's build some new memories with Caramel Lattes and sprinkle donuts! What's your pleasure? This Dunkin' Donuts is located inside of Sam's Town off the Boulder Highway. It's a wonderful full service store with all the comforts of the large stand alone stores. The lobby has ample seating and a comfy atmosphere if you choose to enjoy those donuts here. This particular Dunkin' has some of the friendly staff that I've seen at a Dunkin. The store is busy busy in the morning serving locals, employees, and visitors. The pricing are great here with no inflation of pricing because it's located inside the casino. Located on the Boulder Highway with "free" parking too! What a win win! As I sit here the twins are enjoying a dozen donuts. Those donuts are assorted flavors from pink sprinkles to double chocolate. The iced caramel lattes make those donuts taste even better. We decided to have added whipped cream and caramel drizzle added to the top of all the lattes. The coffee is extremely rich and bold here at Dunkin, but the sweetness of the caramel flavor adds that zest to calm the coffee flavor back. Strong, sweet, and bold are what can be found in your cup of coffee here. Post COVID now has new rules when it comes to moving forward in our daily lives. Dunkin Donuts has our back during these times that seem darkest. The times where we need to depend on our coffee because it forever makes our heads better. It's allows that stress to melt away a sip at a delicious time. As I let that sip make it too my brain it resets me. I don't have to worry about the safety of my coffee either. The virus is here and the company has ensured that the safety of my coffee will always be made to the company's highest safety practices. I see the employees have to struggle wearing gloves and that mask as they take the order and make the latte. Even with these barriers I see that smile on the other side of the mask. That sparkle that connects us all together one can taste as they make latte and latte after another. We all need something real; something that makes that moment special as humans. We are creatures of habit it's nice to know that we can still in post virus world, now go back to work with our creature comforts again! There is still no gathering in large groups and no sitting; but the coffee and donuts are better than ever. Donuts either with holes or not, come in many shapes flavors and variations they are meant to be shared. Be the one that brings the smiles and joys just because. I'll start what kind of donut do you need this morning. And coffee or tea? Now let's begin the day with these crazy choices!!

Unlike other poor reviews my service was acceptable. A gal helped me and I ordered a dirty dozen donuts! Hey it was much cheaper by the dozen. But it can be regrettable in Vegas as you always want to try places to eat so leftovers are not advised. Buuuuuutttt whatevs. A dozen is much cheaper than singles. If you can't finish, you can be kind to a mess of homeless just outside the casino. So I got a 12 pack of filled donuts and a large iced coffee. It ran me like 12 bones. Not bad at all. My fav DD is the one in Roseville, CA. This one was just ok. Only a handful of customers came in at a casino location. I ate like 2 donuts and half my coffee and then tried to get in the Century theatre but was turned away due to no outside food. So I carried the box around even to the black jack tabled and they were cool with me stowing the donuts under my seat. Lol. Then I commenced to beat Sam's Town for $100 on $10 bets. Fun fun!

This may be just one bad experience but it really turned me off to Dunkin' Donuts. Breakfast sandwiches were gross and coffee was terrible. Tried to exchange coffee and was told it would be another $3 charge for a cup. Service was 5 different people who none seem to care or have regard for customers but chatting amongst themselves instead. I won't be going to Dunkin' Donuts again.

There aren't many Dunking Donuts in Las Vegas so to find one was a treat, especially located in the hotel. Quick service, no line like to speak of during any of my visits.

We came to Dunkin' Donuts Monday morning... everything was great.. donuts were fresh, coffee was good, Employees were friendly.

This location is in the Sam's Town Casino. I didn't have anything to do because I forgot my Players Club card and the Players Club was updating their system so they wouldn't issue me a new card. So I decided to have a donut while my friend played. I got the chocolate cake donut and it wasn't how I normally like it. I think they need to cook it longer to make the donut a little bit more crisp.

The two staff members here on Thursday October 22nd around 10AM did a great job and gave excellent customer service to me and my boyfriend. The lovely lady was alone for a few minutes before he coworker arrived and she was very efficient and quick! She even asked if we would like hot sauce with our breakfast sandwich, ( We didn't even know they had hot sauce!) my boyfriend was very happy with that! I had also asked the gentleman if they had stevia packets, and instead of just saying no he offered me Splenda instead which I accepted :) good attitudes and good demeanor from them both so early in the morning is rare to find in the customer service industry these days. Keep up the smiles!

This is a really modern Dunkin Donuts! The Cold Brew I had gotten was really good and I would recommend! Workers are really nice and they have a nice surrounding area! (Sams Town) I took a walked to the little park nearby and it was really nice! I would come here again.

It is guaranteed that this will not make it to the Review of the Day. However it is guaranteed that when I am hanging out in Sam's Town, this Dunkin Donuts makes my coffee of the day. I want to give a shout out to their employee Tiffanie. M. She might be the most personable Dunkin Donuts employee in Las Vegas. Dunkin Donuts is convenient to Sam's Town guests. It is in the south entrance and in the shadow of the Century Theaters and the Firelight Buffet. When I see a WWE pay per view at Sam's Town Live, I will walk a short distance toward the line with my coffee featuring two Equals and blueberry syrup. Or I will walk with it to Mystic Falls Park. The shop itself is relaxing. The six sets of tables never fill up. The piped in oldies is enjoyable to listen to. This is a Dunkin Donuts that lives up the City's 24-7 reputation. It is open 24-7. When I visit later at night, I enjoy their ice blended Coolatas. Regardless that it is guaranteed this review will not make the Review of the Day, it is guaranteed that I will be back. I run on Dunkin!

Just had a kick butt workout and was hunting for a new kind of breakfast. I was watching YouTube the other day and remember that this place had come out with a beyond sausage sandwich. Walked right in and no wait. The customer service was on point. Ended up getting half a dozen donuts to go with it. Beyond sausage breakfast sandwich was ok.....would I get it again....probably not. But it's worth a try.

I love Dunkin' Donuts but this is unexpected everything was fine... till I got to the end of my drink I'm not sure wtf this is till I felt it In my mouth I had to spit it back in my drink and see what it was I will not be ordering from here again or trust this place tell I get a explanation on wtf it is. It nasty that I had to feel and spit this back out discussing

On June 1st around 8pm there were 2 girls working there and they were not helping a line full of customers, they were in the back talking and on their phones, going over video games and drama in the back. After about 30 minutes they came out to help us but by then everyone else was gone, they didn't have anything I wanted left due to one of the workers saying "I ate the rest of these" to the other coworker and they started laughing. I ordered 2 drinks and some stuffed mini bagels and the bagels were fine, but the drinks didn't have much of the Caramel in it, and the cups were filled up 3/4 of the cup. The lady in the pink hair woking in the front didn't even hand me my receipt when I tried to grab it she just threw it to me and when I went to get my drinks she tossed the straws at me then left. I don't know how the morning crew is but I do not recommend coming here later in the evening if you see a lady in pink hair. The store was clean though so I give it 1 star. The workers where just not good at their job at all.

I have never been a fan of Dunkin. But now they've created something that changes my mind - the Boston Cream Cronut. It has a slight chew on the outside thanks to the glaze. And the inside is all the soft, lightness you expect from a croissant. The bit of cream on the inside isn't too much to weigh it down. And the bit of chocolate drizzled on top is perfect and doesn't make it too sweet. I can't wait to go back and have another!!

I have never been a huge fan of Dunkin' Donuts coffee and much prefer the huge coffee conglomerate with the green and white logo, but you've got to do what you've got to do, right? I've got to have my coffee in the morning and, during a recent weekend trip to Sam's Town, DD seemed to be the best option. I made several trips during the weekend and every time the service was just middle of the road. The first time, the coffee was not very hot. On subsequent visits, the coffee seemed to be a little better. Their espresso was actually pretty good. Of course I had to grab donuts a couple of times. Nothing spectacular, but what you have come to expect from DD. One highlight of the weekend was the drink the Mrs. ordered. She wanted the new "salted caramel pumpkin spice latte" that was advertised on the sign in the window. The gal working the counter was quick to tell me that was actually two different drinks they have listed on the poster. When I asked her if she could make it anyway, she quickly obliged and made a "salted caramel pumpkin spice latte". The Mrs. was impressed, so I was happy. Kudos to the barista. With no coffee pots in the room at Sam's Town, you're definitely going to be making a few trips to DD during your stay. And, bonus, they are located inside a casino so they're open around the clock.

By far the worst service of any coffee shop in town. Employees don't listen to customers requests. I know it's Vegas and you can't find people to work but literally ANYONE would be better off than the unkind, spiteful, malevolent people you hire to run your store at Sam's Town. PEDRO is especially egregious.

I have never been to Dunkin' Donuts before. So I thought I'd try it. Coffee does not have a good flavor. Got a coupon on cup for any size coffee for a dollar, and came back next day for coffee, coupon would not work only good after 11 AM I think corporate people just like to piss off the public.

They wont sell you donuts if don't you show them your ID while paying with your own debit card...... this is not Alcohol...its donuts!!!!!!

I would stop by this place every time I went to Sams town. So I purchased a refillable cups from this location for everyone in my family. Less than two months later they have changed their policy and no longer sell refills for any of their cups. Told I can pay full price and pour it in my cup if I want. Never going back and I guarantee by losing my business it will show in their bottom line.

Oh brother is this a bad place. Dunkin' are mediocre donuts to begin with then you add the lousy selection and stale garbage they sell at this location and you hit bottom. Aweful. 5 star reviews are Dunkin' management and investors. Go elsewhere.

love DD... but this is another one that gives them a BAD NAME. Not only was my donut was stale.... but it barely had one tiny dollop of vanilla creme inside the big donut. What is that? That is NOT at all how I remember them being!! blech..... Get it together Dunkin Franchise Owner!!

Only had coffee here on multiple occasions...HOT ! Iced coffee was fairly good. Service was as expected and prices are close to those of the "high-end" chains you all know. However, I'd have to admit that under a blind taste test you'd have a hard time claiming "gourmet" coffee is much different. Bonus: This DD is in Sam's Town casino. You can take your coffee to the atrium (not in DD or near slot machines) and enjoy it in the "wooded" atmosphere...it's like you're outside with the piped in animal sounds...COOL. So...save your money and try it.

Horrible service from a cashier named Dee. I work for a couple of food delivery services and I had a large order to request. I got to the counter and had to get Dee's attention because she was busy doing God knows what and kept me waiting. As I started to put in my order she told me that if I worked for a certain company she was going to need identification from me. I thought that was odd and proceeded to show her the order from my phone. I parked on the other side of the casino and left my ID in my car since I've never needed it before to place an order. I told her this and she was adamant about not giving me service unless I showed her identification. As I started to Leave and was walking away she started yelling for her co-worker named Alex. I turned around and asked her why she was doing that and she said "I'm not yelling". This person should not be working. She cost Dunkin donuts money by not taking the order and she wasted my time as well.

RICK he's white short and bald headed with an southern accent he has the WORST CUSTOMER SERVICE my neice who is 11 years old she called to ask a SIMPLE QUESTION which was can they make a drink if she has the recipe he got super rude with her told her they can not make a alcohol drink first off why assume it was alcohol secondly when he started yelling at her I grabbed the phone and yelled back at him so he hung the phone up so I drove to his job ( yes I drove to his job to speak with him in person) he got rude yet again soooooooo I got very disrespectful back he threatened me saying he was gonna call security if I didn't leave and nope I stood their I wanted a explanation as to why he assume a CHILD was calling for alcohol and why he hung up his excuse was we was busy so I hung up and he had the nerve to say he don't see customers on the phone as being customers then I asked for Coporate he said it's ONLINE but Donna who is a sweet girl was trying to call their boss who did not answer her phone he is highly disrespectful and need to be FIRED OR RETRAINED I'm definitely going to Coporate with this

It's my first time going to Dunkin Donuts cuz I am not a fan of fast food at all, and i didn't have a very good experience at this location cuz the server that we had, her name is Sabrina, was very rude. Idk if that's how Dunkin Donuts employees are like or just her. I believe they need to be trained how to handle a customer in a much more nicer way.

I bought a dozen donuts and my sisters and i decided to eat in so when we took a bite out of the donuts, they were old and stale. I asked for a refund only to be told to come back in 3 hrs because the girl didn't know how to do refunds. Not the girls fault but at least not only should they have fresh donuts but also fully trained staff. I live 15 min away and it was just not cool driving back and forth for a refund.

I am (almost) embarrassed to admit this, but I purchased an apple fritter and coffee for my wife at the in-house Dunkin Donuts. As expected, the coffee was very good and the fritter sucked. The one and only plus is it is convenient if you are staying at Sam's Town.

I was glad to find this dunkin donut open at midnight. Great service and pleasant staff.

I know there are some tough reviews for this location but I came in on 12/14 at 9:00 am and the staff was really attentive and sweet (two males and a female). All three greeted each guest with a truly inviting greeting and were very polite and were hustling as they served thee customers. They also cleaned the lobby twice while I was there and I was just overall very impressed.

This location has great service and amazing coffee ! My favorite thing is that they offer almond milk ! It's hard finding places ( that isn't Starbucks) that offer vegan options. The coffee is smooth and delicious. And the hubby says that the donuts are amazing. There is never a wait time and the employees seem happy! But why wouldn't you be if you worked in a donut shop :))

4/12/19 around 6:45am, I stopped by to pick up several dozen donuts and coffee for work, I had a very nice lady named "Kim N" help me, she even helped me get everything to my car. However I was shocked to see how she was treated, during my purchases she needed to ask (not sure if it was a supervisor or co-worker) a question. This person was on the headset so I assumed he was taking an order. She waited and ended up asking the question 3 times and was ignored each time. She then proceeded to grab a cup to serve a coffee in, which then this person that had ignored her 3 times stopped her from grabbing the cup by SLAPPING HER IN THE HAND!!!! The fact that this person didn't even care that there was someone there watching makes me wonder how all employees are treated there. As a manager I find this kind of treatment absolutely unacceptable and will not be returning to this location.

Customer service is a joke! Asked for light ice and it was as if the short bald southern half man working the front said I would get less drink and he put 3/4 cup of ice and a half cup of iced coffee I know the little man was disgruntled but come on more ice then coffee...

The customer service is less then ideal, and the coffee is even worse..I ordered a Pumpkin Spice latte and it taste like burnt coffee beans. The only reason why I am giving them 2 stars is because my daughter lived the resse's peanut butter square. Other then that I will NEVER BE BACK!!!

No customer service, no greeting, no "I voted" donut. Boo! Go somewhere else!!! Infact the gals at the counter seemed clueless, too bad, cause their donuts are good. Just work on your customer service ladies.

I used to run on Dunkin when I lived on the East Coast, several cups a day in fact. When I moved to Vegas in 2008, it never seemed to taste the same, some locations slightly better than others, but never nearly as good as back home... Until I was at Sam's Town one night at an FSW Wrestling Event (which is another must thing to do at Sam's Town) when I walked by one and the coffee urge was in full gear. I got my coffee and BAM!! It was just like the ones I used to get in Massachusetts. I've since been back and it wasn't a fluke- this location consistantly delivers the old taste. The girls working are always incredibly nice and friendly as well. If you want to see what all the hype is about Dunkin Donuts coffee, this location is the one to experience it.

so let me understand this crap....i'm a customer...and get yelled at by the store manager in dt... because i changed my order?? are you frickn kidding me. starbucks would never do that! going back!! i couldn't put no stars!!

The only reason I visit this Dunkin' Donuts a lot is because the one near me closes early. If I have a late night craving for iced coffee, I have to go to Sam's Town. Fine. I love DD's, but this location is just so-so. Depending on who makes the drink, the coffee is very inconsistent. Every time, I get the same thing... and every time, it's like I'm getting a very different product. At my normal DD's, the coffee tastes exactly the same each time. Here, my fiancé and I have learned to order our drinks a certain way based on who is making them, and even then, we sometimes end up with a Frankenstein drink. Also, the workers are usually friendly. However, there is one young girl who is often there late at night who seems to get really angry whenever a customer walks in. I really wish she would get an attitude adjustment, because it makes ordering something really uncomfortable.

It's open 24 hrs n SAMs casino, but I'm here jus for Bavarian creme n they're all gone..

Dont let other reviews discourage you. Everytime i go into this DD the donuts or holes are fresh. The iced coffees are delicious and made with the perfect ratio. I did miss happy hour for coffee but its ok. And i can sit down and people watch.

This place is perfect. I go here every weekend before work and they are always cheerful and ready to help. I have to say Laura is amazing here. She always remembers my order and exactly how i like my coffee. This place is great and they are so nice.

We were staying at the hotel and I had a night craving (11pm) for a boston cream donut. We get there and the selection was slim so I had a vanilla cream and my husband a chocolate glazed. we got them back to our room and they were STALE.. I normally love Dunkin but these were the worst I have ever had.. Considering it's open 24 hrs I would have expected fresh

Eh. I've had donuts at night and in the morning and always hard and stale tasting. Good coffee. Convenient if staying at Sam's Town. Open 24 hours which is nice.

mmmmmm... they need to invest in properly training staff . seems like the manager is never there so the staff arent well train for refunds. was overcharged and waited for almost 30 mins for a refund . After i seen the staff handling money and food and chewing gum without washing there hands with other customer. i completly asked for my money back . They did offer to give me an extra donut but they had me wait for so long with kids that i will completly never buy anything from here

I am a Dunkin Donuts fanatic, I buy D&D coffee for my house and I try to make a run to one weekly. Well, I just found one inside of Sam's Town Casino and the first day I went there I had excellent service from the employee with an apron on, a woman with glasses, she was very kind. Now Keya, she is the rudest person I've encountered at any Dunkin Donuts, she has a foul attitude. I asked for an egg and cheese sandwich and she made me ham, egg, and cheese. When I specified that the sandwich was wrong, she took my bag, walked it to the sandwich station, took the ham off of the sandwich and wrapped the sandwich back up, the cheese was still frozen on the sandwich! She had this look on her face that suggested she didn't care what she gave me, she just wanted me gone. Well, I told her I was insulted and that this sandwich is hardly cooked.... Keya rolled her eyes, took my sandwich, tossed it in the garbage and clumsily made me a new one... which also tasted like ham. Keya, I will be talking to your manager within the next 48 hours honey, you look like you need a few days off and a better attitude.

Cashier was being a jerk I had walked in with friends and sat down to discuss what we wanted and we sat for like 2 minutes and he's like are you guys going to buy anything but it was an old guy so if you get anyone else you should be fine

Service is shotty. Slow, unfriendly, no smiling....did I mention slow!! Been there the last few days and it's the same everyday, all different employees. Chai tea was half full when I got it and all the foam went down. When I pay for a drink, I expect the cup to be full of the liquid I purchased.....not foam.

I grew up on DD back home in Massachusetts. Love that even here in Vegas I can order a regular and they understand what that is.