Wayne B.
Yelp
Even though this is a somewhat "mandatory" experience for any tourist in the Durango area, that doesn't make it an automatic 5-star experience. This is mostly due to poor seating, cramped quarters during the long ride, and a serious lack of information regarding what to expect. And that's not included the over 30-min delay due to some technical issues, which nobody communicated to the passengers.
After doing a lot of "research," my wife and I decided to go with the Cascade Canyon Express, which takes you about halfway to Silverton, and back again. One of many things nobody mentioned is that your stop is just a picnic area to eat lunch, which is located next to a nice-looking river. You'll be there for an hour, and then back again.
You can also bring your own food, so you don't have to pay for the super expensive meal-in-a-box or concession food. All of which is somewhat comically over-priced - yet people still line up due to the convenience. Although many passengers either had no idea what the plan was for lunch or if we'd be stopping in a town or something.
For that, you'd have to opt for the longer and more expensive ride, such as to Silverton. Which we wisely opted out of since it was much more fun and flexible to drive there.
Honestly, after the 5+ hour train ride there and back, we were more than done with sitting on the school-bus-style seats. Except these were more narrow than usual. Two average-size adults will result in the aisle passenger having half a cheek hanging over. There is an option to ride open car, but due to the inclement weather, we also opted to stay inside. Consider the intermittent heavy rain, we were glad we did. Although this resulted in folks closing the windows (assuming they stayed open in the first place) making the cabin very stuffy. There are also air-line style bathrooms in these cars, but they are also smelly, and somehow smaller.
Overall, I wouldn't do it again. The novelty wore off quickly. It's expensive, cramped, stuffy, uncomfortable, and noisy. Unless you like the idea of riding in a crowded school bus but always felt they were too comfortable and drove too fast, then this may be for you. Otherwise, you may just want to take a drive instead. While you won't see the same scenery, it's the Rocky Mountains. There are quite literally views from the Mcdonald's.
With that said, I wouldn't hold it against anybody for wanting to give it a go. I will say overall, it is still a "unique" experience.