780lindyloo
Google
Was looking forward to staying in this lovely hotel in Marylebone. On paying for an expensive room, reception happily announced there's no aircon in the room, on one of the hottest days! Other rooms had aircon, but not ours. When I complained and asked for 2 fans, reception were very reluctant, until I asked for a room which did have aircon, which was half the price. Miraculously, then, fans were obtained. The room was still exceptionally hot -- not nice at all, especially when you've paid a lot of money to stay there. No complimentary water in the room (on hot days!!), no extra milk provided for tea and coffee, either. Couple of saving graces -- Mikhail in the lovely bar (excellent service), and Dinesh (also at the bar) who was also very good. Eggs benedict for breakfast was great, too. If you are staying here, on check in ensure you ask about the aircon BEFORE you pay -- they only tell you after you've paid. Nice and centrally located hotel, though.