Dusit Thani Abu Dhabi

Amazing stay with my family. Dusit always has been my favorite brand to stay at, got a chance to stay this time. Family was super happy with the room allotted. Hotel was very kind enough to provide an extra bed complementary for my daughter. We faced some issues with the WiFi. However didn't matter much as we had local numbers active. The main breakfast spread can be much better. They were very basic. Overall stay was fantastic. Staff super helpful and very courteous. The Thai essence is always visible in their service.

The hotel itself was nice with a great location, very clean, and a spacious lobby. However, we were very disappointed with the valet service. When we called for our car, we provided the ticket number both by phone and to the staff member who came to assist. Despite waiting over 35 minutes, the car never arrived. When we checked, they said no one had informed them we were waiting and that they didn’t have the ticket number. This poor communication caused a frustrating delay. Even when the car finally came, no one helped us with the luggage. Because of this service issue, I can only give the hotel three stars.

Amazing stay at Dusit Thani Abu Dhabi! The service was outstanding, and the hotel itself is beautiful. The staff were so friendly and attentive. Highly recommend! My stay at the Dusit Thani Abu Dhabi was absolutely amazing! I enjoyed every moment and the service was wonderful. Highly recommend it! I had an amazing massage and scrub with Manga Soeuy. Her approach was highly professional from start to finish. She was attentive to my needs and her technique was outstanding.

Was looking forward to a luxury vacation experience based on the brand's reputation, but I left a bit disappointed. The arrival experience was great with the valet/bellman assistance, friendly desk associated, and grand atrium lobby tastefully decorated. Room size and furnishing were comfortable. Onsite restaurants were good and tasty for dinner. However overall breakfast experience was not good, as insufficient seating availability, no service and grumpy staff attitude, and dirty dishes always in sight. Food offerings were sufficient and nice, but felt very basic and common, compared to what options other 5-star hotels in the area are delivering. Not the most memorable hotel stay during this vacation, as there are many high end hotels to choose from.

Our overall experience at Dusit Thani was great. The room was clean, the beds were very comfortable, and all necessary appliances were available. The express laundry service was on time, and the hotel atmosphere felt welcoming and relaxing. However, the reception setup needs serious attention. It’s split into two counters—one is directly visible when you enter, while the other is hidden behind a column. This design causes confusion, especially during busy times, as guests naturally queue up at the visible counter, while the hidden one stays empty. There’s no staff to guide guests or organize the flow, which leads to delays and frustration. We shared our feedback with the on-site manager, Mr. Ahmed, and hope they will consider implementing a better system for managing queues and guiding guests. Great hospitality overall, but a more organized reception would make the experience much smoother.

Our stay at the hotel was a very pleasant experience from beginning to end. The view of the city from the upper floors is beautiful, especially at night. The breakfast is very extensive, and there’s something new to try every morning. The service and staff are excellent! We’re looking forward to our next stay.

Unfortunately, my experience at the hotel was very disappointing. The staff did respond when I raised my concerns and changed my room, which I appreciate. However, the new room was still dirty and very uncomfortable. There was dirt in the ice cup, and the dishes provided were not clean at all. It’s really frustrating to deal with such poor hygiene in a hotel. Overall, the service was weak and the room quality did not match the price. I hope the hotel takes serious steps to improve cleanliness and customer service..

The hotel is amazing! Great service and Syfia has been extremely friendly and helpful, she has made the stay even more pleasant. I would definitely recommend the hotel to my family home and refer them to the friendly Syfia for any assistance.