Alexandra G.
Yelp
I have been frequenting this Dutch Bros location since I was in high school. In the early days, this location (being the only location at the time) was at its prime; genuine conversation, speedy drive through, amazing prices, and that overall Dutch Bros experience was on point. However, now I notice that those consistent experiences are far in between.
With the rise and popularity of such chains in a caffeine addicted society come the gains and losses of perks.
I noticed customer service began to lack around 2 years ago. Cold encounters with "broristas" became the new normal, but this I understand. How can I expect them to be their cheery selves when the line is backed up on Tropicana and cars are honking galore?
A specific example I can recall was when I was ordering a large annihilator during a reusable cup promotion Dutch Bros was having near the holiday season. I remember the brorista telling us (my coworker and I) that we were the last car to receive the mugs, as they were close to running out. When we ordered our large drinks and approached the window, a rather absent-minded brorista told us they ran out. I told her that we were told we would receive them, and she just blankly looked at my coworker and I. I told her I was rather disappointed as that was the sole reason we ordered large drinks.
In the past, Dutch Bros would have accommodated customers by giving them a free drink voucher, but nothing was done. I asked if I could contact someone and she had told me she didn't know.
Now, to present day, Dutch Bros is that treat my coworkers and I still like to try out every once in a while. I went and got my good old order: an iced white, half sweet annihilator. Even with the student discount, prices have changed (although prices aren't accessible or easy to find via the app). When I was done with my annihilator, I was shocked to see the amount of ice. Come to think of it, I notice there is a lot of ice the past few times I have frequented this location.
The service is getting better when it comes to wait times, but proceed cautiously as they get backed up at this location from two different entry points.
You can also order Keto or Vegan versions, and can adjust sweetness levels.
All in all, this used to be my favorite location, but now has turned into a location I'll settle for if need be.