Dutch Bros Coffee

Me and my husband always have the best experience here. The coffee is always delicious, but the kindness of the staff is what really makes it special. They’re so friendly and always take a moment to ask about our day. It may seem small, but it truly makes our hearts happy. In a world that can feel heavy, their kindness really stands out. We always leave with smiles 🥹🤍🙌🏾

My husband and I frequent this Dutch Bros. It’s my favorite pick me up. Tonight we had the pleasure of meeting Spencer. While we ALWAYS have great service, Spencer went above and beyond with his hospitality. Incredibly sweet. Even took the time to ask us our names. Thanks Spencer!

I love dutch bros, I started coming to this location for a good 3 months, and have never been disappointed once. Today specifically, I was attended by Julissa, loved the service and was so very kind! She along with all the employees are so very welcoming and hard working with the rush. You are all doing awesome, keep it up! 💪 I was here again today and wanted to give a shoutout to Spencer! I was having a hectic day and he made it so much brighter with his awesome vibe and kindness. Even though there was a rush going on, he took my order in a timely manner. Keep up the good work!

I’ve been coming to this location for a little over a year now and everyone I’ve encountered has been incredibly kind and friendly. However, this morning I stopped by for a little drink as a pick me up. I was having a bit of a rough morning and Sarah took my order. She was so, so, so sweet and the brief conversation we had honestly made my day. She even covered my drink which I was not expecting at all. Thank you Sarah for making my day a little brighter, I needed it.

Very, very kind staff. Quick and professional. I drive from a town over just for the service. The Who staff who worked Dec 13th around 2pm needs a raise. They’re the reason my family LOVES this location. Thank you Willis Dutch Bros staff!!!!

This dutch bros location is one of my favorites. The lines can get long sometimes but the coffee is always going to be delicious. The staff and service here is great. Good vibes, tasty drinks!

I ordered a drink and paid with someone that came up to my window so that was fine. Then someone at the pick up window made me pay AGAIN. I told her I had already paid, and she said I didn’t. I told her I paid when I ordered, she blamed the system and did not check to see if I had paid. I got charged TWICE for two different amounts and got the incorrect drink. The barista at the window had me incorrectly pay for someone else’s gross order AND mine.

In order the same two drinks every time and they are always different. I never know if they are going to be good and what I’m expecting or a watered down bubbly blended rebel and or a burnt or weak tasting Hot Americano. In the later hours and evening is when the drinks are the worst. I thought maybe tipping more would help with the quality and it hasn’t. I come strictly for the caffeine boost for studying and when I get watered down drinks that don’t do there job after paying $10 for two small drinks it’s definitely irritating. Management definitely needs and overhaul of this place.

Even though this is a chain I have really enjoyed their drinks. I'm pretty sure their chocolate milk is the best. We've ordered mochas and salted caramel hot chocolates. The people working there have all been super nice even when they are slammed.

Haleigh made my coffee and did great! Everyone is friendly. This is my favorite dutch bros in the area

Love the iced golden eagle Great customer service. Amazing ambiance amazing people.

This is a solid coffee place but it's not the best I've been too. I think a lot of reviews place a lot of weight on the customer service (which is great) but the drinks are just average at best. I would choose Dutch Bros over Starbucks! Pros: Customer Service: This company is known for having a fun/vibrant vibe. All of the employees are very nice and laid back, almost as if they work for a "mom and pop" establishment. Location: Conveniently tucked right off I-45, you can easily exit the interstate and get back on without worrying about traffic or confusing roads Cons: Speed: DO NOT come here if you're in a hurry/rush. It took approximately 10-12 minutes to get my iced coffee because the line is absolutely insane. Drive-Thru: The layout of the drive thru is frustrating! It's hard to determine your place in line. One lane appears to be the "correct" lane and the other comes off as the back up. Price: As with all coffee companies, price is always an issue but Dutch Bros takes too much pride in their products. If you're in the area give this place a try!

It was my first time trying Dutch Bros they have been on my list to try for awhile now and today I had time. The employees are the best friendly, professional and knowledgeable well done on training. I wanted something similar to the pink drink this didn't hit the mark but that's ok I'm looking forward to trying them again. The young man at the window was so nice he asked if I wanted a pup cup for my dog we already had one so he gave us a dog biscuit it was so nice! I will be returning to try different things on the menu. My drink was only $3.00 I was shocked at the price bc I normally pay $11.00 a drink at Starbucks.

Dutch Bros is my go-to coffee shop. My fav is the cinnamon swirl latte made with oat milk. In my opinion, the service is normally quick. I do use the walk-up window versus the drive thru so I don't have to worry about sitting in long lines. The attendants that work at Dutch Bros. are generally hard working, customer service oriented. It goes without saying that management must carefully select its employees in order to hire and retain young adults. Overall, it is a very enjoyable experience to be able to interface with thriving employees who genuinely care about customer service and retaining their jobs!!

Coffee is great , service, ehhh not so much, The girls are great.......but , the process is not good. Taking orders in person one at a time with one window is slow and tedious. Love the Dutch, however, please figure a better way to take orders and speed up the Process.

Well done with training! I'm drinking some slightly terrifying energy drink because your teen workers are SO personable and upbeat! They were eager to share ideas for "something new" (hey, I asked for it!) the young man at the window talked our ear off the whole time with genuine interest and really listened and responded. That may not seem like much but as a teacher and a parent of teens, I can attest their social skills are not always the strongest. Wether it's just good hiring or good training or support, this Dutch Brothers has hit on sweet spot. We thought we would kiss a menu board and speaker but having someone come out in person right away adds a personal touch we appreciate.

The ultimate place for sugar free coffee options. Employees are quick to help you out and find your craving. I love the sugar free caramelizer. The "black coffee" is not good only because it's not coffee, it's an americano. But everything else is amazing!

I got loose the other day and went to HEB up here and decided to pay Dutch Bros a visit (it was right in my field of view). Have not been to one since last year in Kennewick, WA with my BFF and I am still trying to get my A1C down from it. SWEEEEET, yowza. This time, is was not that way. When I figured out how to drive through the drive-thru at 3:30pm (sorry to the lady I accidentally cut off, I had no idea until I saw your chrome shining in my rearview). The girl came up and was VERY personable taking my order and since I had no idea about the menu I had already passed, she suggested something like a more with dark chocolate and hazelnut and caramel and I said put it on ice and I'm sold. Keep forgetting you have to check out and tip there (still seems odd to me to tip before you get to your drink) and I worked my way up to the little window and they gave me some psychedelic sticker (?) and my drink. It was ok, not super flavorful but not stupid sweet either and I appreciate that. I slurped on it all the way down Willis-Waukegan, a happy camper. What is up with the wacky sticker? No pics, I was driving and slurping. I am still a Hellcat girl though.

Just down right delicious! I got the strawberry shake but get whatever, it GREAT! 5/5 MUST recommend!!

I have been to this location a few times, and the drinks are never consistent. I just sat in line for 21 minutes and had to leave the line so that I don't miss an appointment. I hadn't even gotten to the window yet. Each time I've been the line has at least taken 10 minutes or more, the people are very friendly but for the inconsistent taste and time it takes to get your drink it's not worth it.

So this was my first time I've ever gone to a Dutch Bros as I don't have one near me. I just want to say thank you to Natalie who had so much patience with me and she was the sweetest soul ever. The line started to get pretty long but she didn't make me feel rushed or was pushy at all. Natalie is amazing!!!!!! The weather outside this morning has been pretty nasty but she didn't let it phase her at all. She was absolutely so amazing nothing but great things to say about her!!! Also she recommended the eagle drink and it is so amazing will definitely be making the drive to get this coffee again.

Over-priced and their sugar-free options aren't very clear in the app, or frankly in person. And their customer service is overly friendly in a "I'm trying to be cool" and it's really annoying.

Drive thru is awful, they make you add tip before your service arrives which doesn't make sense , instead of having customers add tip, franchise owner should pay their employees a better salary. Coffee is real good though.