Eagle View Behavioral Health

It's great if you don't know Jesus. It's sad. Several of us spoke about our Christian faith. My last day there, she mocked me, and let others. I actually loved her. As I became more aware about her ignorance and especially my last day there, of God and Jesus, and disbelief of Jesus, I asked her about her beliefs. Instead, she attacked me in front of my husband. She laughed when we were popping balloons in the parking lot. Several people were concerned about the noise. Annaka said to not worry. The patients were on drugs anyway and laughed. I found that

Doctors and staff are manipulative, and on a power trip. They do not effectly communicate to family members or my current doctors. Huge transparency issues and charts not being updated for days. They also took me off regular medications cold turkey and then used that as a reason to continue holding me.

My wife was in this horrible place. I call her 16 times and only got through twice and one time they said they'd give her a message and didn't. This is very serious. What if someone was calling with something important? I'm sure they're going to post a "sorry to hear this." reply but they're not. So I'm taking this place to the AMA and informing DHS and the Governor. It's time places like this were shut down and I intend to see that it happens. I'm sorry to all the patients and families that have suffered because of this place.

My fiance was in the hospital and transferred to this facility overnight after an eval made them decide he needed inpatient help. He was an involuntarily commitment by his family. The E.R. lead was very helpful in making sure I was on all his paperwork after they asked him to add me so i could be communicated with. She told me he was transferred here and even gave me the provider name of who was in charge of his treatment. She also advised that all the paperwork would transfer over showing that I was his emergency contact/next of kin. She even advised me to call the facility for an update. So I called to see if he had made it OK and all they could tell me was the could not confirm or deny if he was there. Despite me saying i had talk to the hospital and knew all this information so I knew he was therr but needed to be kept in the loop of what was happening. They told me they could take down my number and have someone reach out. I've heard nothing. This is a facility 2 hours from where we live. It's pretty important for me to know this information to make sure I'm able to make it to him when he gets released. Now all I can do is sit here and worry every day about his well being. Having zero answers for our kids when they ask how he's doing or when he's coming home. This has been an absolutely horrendous experience. I would not recommend this place to anyone!

I was in the adolescent unit during my stay for about a week. Not only was the staff unempathetic towards me and the issues I was having, but they would talk about me and other patients behind our backs whenever we experienced anything. Only one nurse there cared about us, and she was amazing, but got in trouble for accommodating the neurodivergent patients. I am severely autistic and don't do well with loud noise, and would have frequent meltdowns due to the nurses forcing me to stay in the gym even when the boys were yelling, screaming, and throwing things at people. I expressed multiple times that I didn't feel comfortable or safe in loud environments and they did not care. Do not send your child here if you want to get them help. They also experimented on my medications so much that I had a mental break and I was told by staff to get out sooner, I would have to lie on all my exams. And it worked. You should be ashamed of your facility.

Eagle View Behavioral Health has changed my life. I walked through the front doors willingly when I was at my absolute rock bottom. I spent 7 days in inpatient and had a great experience with the nurses and B.H.A’s. They were caring and attentive to my needs. Then moving to the Outpatient Program (PHP & IOP) was an even greater challenging experience. The intense group therapies really dug deep and brought to light to some dark traumas that led to my addiction and depression. The Staff from the Outpatient program were so kind and helpful, not only with program things but also personal things outside the program. If anyone asked me if my 51 days that were spent in Eagle View Behavioral Health were beneficial to my well being I would have to say ABSOLUTELY. i would recommend Eagle View 10/10 times. When I say this facility saved my life. I mean it.

THIS PLACE WAS HORRIBLE, I DONT KNOW WHY ITS STILL OPEN. all the reviews that are good look SO robotic OR is just about the food, which obviously the food is NOT GOING TO HELP YOU MENTALLY, WHATS THE POINT OF EVEN LEAVING THAT REVEIW? I genuinely feel like this place gave me more trauma than helping me cope with the current state i was in. I am a teenager who was set in the 12-17 year age group. I was having a panic attack and instead of giving me comfort, they put me in a room and gave me pills to make me fall asleep, and if i denied those meds they kept threatening my stay to extend. When i, at a different time, was needing comfort one of the staff, that i don’t know the name of looked at my and directly told me “i’m done with you.” and ignored me for the rest of the day. the beds were so uncomfy and loud that i was bruised on my side from laying on it. I am a part deaf teenager and the group therapy they gave didn’t help. i couldn’t hear anything anyone was saying so every time i was there it sounded like i was listening to gibberish, i couldn’t even participate. For the 8. day stay i was there i wasn’t allowed outside even once, and the windows were blocked off. our only source of entertainment were crayons, a chalkboard, and a tv, which i personally don’t think is too bad other than for the fact they wouldn’t allow captions on the tv for me to read. The one on one therapists (which when i asked for one before, they denied that they even had any until i was at my breaking point) were so sucky they didn’t even say anything, they just stared at you.

I came to Eagle View at my lowest point possible. The entire outpatient staff was amazing. The groups were extremely helpful and it has made a lasting impact on my everyday life. I will forever be thankful for the time I spent in the groups and with the people I did. I am so happy to have a facility like this as close to home to not only help me but to help anyone else in need. Thank you Eagle View

The people amazing, therapists are amazing and compassionate. Management needs to audit their own policies. Managers need to sleep in every single room on a regular rotation one night per week with a random room assignment. Under appreciated, minimal support, underpaid and overworked BHA and Nursing staff. Arrogant and pompous management that don't like to spoken to by passionate patients. They only hear tone incorrectly but not the words being spoken. One moment you're talking to the house supervisor, the next a nurse walks in with 3 needles because people you haven't yet spoken with are making decisions without your consent for a 48 hour hold. Stand your ground and demand a lawyer. Ask if you are being legally detained. Nothing more, nothing less. There are amazing people there that do provide excellent service for patients and honestly care. But until every single management employee of Summit BHC, a for-profit healthcare provider, needs to hold themselves accountable. Contact 5 different malpractice lawyers prior to your arrival for services of any facility owned by Summit BHC. Hold management accountable for their lack of attention to patients.

What a joke. Please don't waste your time. Wish I would have checked yelp before my sister was admitted. SO disappointing. The initial psychiatrist from a major hospital in Des Moines recommended my sister be involuntarily committed for a significant amount of time to regulate her medication and drug use. After 7 days this facility, Eagle View, discharged her after no contact from a provider. She never received one on one care. I could go on but bottom line is STAY AWAY THE PLACE IS TERRIBLE.

Horrid inpatient experience. You are just a number. No human touch or experience. Doctor is on an iPad. Horrid outpatient program Never again. I've had positive experiences before but this place is only designed for corporate profit. It's a true pity this facility has been built in our community. I'll never ask for help again

Eagle View is an absolute JOKE. My little sister was a patient recently and NEEDED to be kept. She has been in Eagle View before, where she had attempted to take her life before (in the facility). They know her past history, and she also had a plan this time and even told them at intake. She has a COURT ORDERED guardianship in place. They DID NOT contact the guardians in place like they should have. They decided today that she was not suicidal and sent her home in a cab. They FORCED her to get into a cab and sent her on her way. Her guardians were on their way to the facility to see what was going on since they had not heard from anyone, and they were told that she would be discharged today. While they pulled into the facility, they received a call from my little sister, in tears, hyperventilating, on the verge of a nervous breakdown, who had to use a neighbor's phone to get ahold of them to tell them she was at the house because they MADE her get in the cab. For a facility that is supposed to advocate for mental health, I think this action shows the complete opposite. At the end of the day, it seems that the facility does not care about their patients as long as they get money one way or another. I would give this place 0 stars if possible! This is not the first issue that has been presented with my little sister upon being a patient, just the most recent.

The adolescent unit is horrible. I went there for 5 days and when nurses checked on me about my anxiety attacks, they walked away. They sit there and watch children have breakdowns and scratch themselves and watch them bleed out. This facility has not cared about their patients. They ignore the issue with patients. Not too political but they keep you there for money. A specialist has said they wouldn't send any patients to Eagle View.

EVBH is exceptionally clean, given to the fact that this hospital is brand new (but also staffed with amazing housekeepers). Bettendorf and the QCA undoubtedly needed this behavioral hospital to address the mental health crisis we face in Iowa and EVBH is the first of its kind in the state. With state of the art therapists, RNs, and MHTs that genuinely want you to succeed, I feel confident of recommending them. I truly believe someone close to me will succeed because of the proper attention they give you here and I am entirely grateful for the experience they were able to give her.

As a mental health practitioner, I would not recommend this facility for my patients or anyone I know. It appears to be very unorganized, and one hand does not know what the other does. They advertise various services that are "not yet available" (such as substance abuse treatment/detox/partial hospitalization) yet they have been open since June. They are unfriendly, and it was like pulling teeth when I asked for information about them to admit a patient there. I went to visit the facility, and they spoke to me through a glass window rather than unlocking the door, then went to get someone who would hesitantly open the door and let me into the lobby. The admitting staff did not know the names of the therapists who work there, and offered very little information about the daily process of their inpatient program when I asked about it. I was made to feel like I was asking questions that were none of my business, and wasting their time. I will not waste my patients time/money here. Even the building does not look welcoming, and resembles a nursing home. I was hoping for something calming, peaceful and inviting. Overall, a very cold, sterile, unappealing, unfriendly and negative experience in this facility.

After 3 bad experiences with Eagleview I have decided to write about it. All inpatient mental health experiences for my teen and adult children. The adolescent unit is a free for all... I was appalled at the things that my daughter shared with me after coming home. Staff was very unprofessional with the kids and there was little to no structure or supervision. Even teens having sex in the bathrooms. The staff is very hard to get ahold of and even more so now that you don't get a direct line to call the doctors in Tennessee that now run the place. My son has had so many med changes there that haven't helped because they can't access the level of meds that he hasn't tried. Also, he was discharged today after almost 2 weeks without his prescriptions and sent home to a rural town without a pharmacy open this weekend. Though I communicated these concerns with staff yesterday and was assured this exact thing would not happen! I can't say that I'm surprised since I spent so much time talking to them about med history and changes and most of them were not followed through on. Honestly I would not send my dog here! Many nice staff there that are apologetic but these issues are out of their control. The higher ups need to fix these issues or shut down. This creates more problems than helping those in need. Iowa already lacks resources for mental health. Wish this were a better option!