Eagle View Behavioral Health

I have so much gratitude for the staff here. It's not perfect but no place is, and the people/staff here really care about what they do. In light of other comments, the ankle monitors are for safety, to ensure people are where they're supposed to be when they're supposed to be there; they do frequent checks with the monitors so patients are not antagonizing each other, which they try to do frequently. This helps reduce the risk of unsafe patient interactions. The food is standard and so are the rooms, it's not supposed to be a hotel. They get busy, sometimes people have to wait for what they want or need, including family contact or to see the provider. That's life. I get that no one wants to be in a mental institution but those are all normal things that happen, which were blown out of proportion by other people in the comments. Thankfully I was only here for a medication adjustment, and didn't have to stay long, but the situation was fine, and they do the best that they can, which is good enough. They were all very kind, hard working people trying to manage helping sick people.

I just had a family member there. Court ordered. I called there every day of the 5 days she was there. Talk to one person and she took the message. No one called. She was discharged on day 5 with diagnosis of bipolar. She was placed on a very strong medication. She is pregnant. They did not keep her long enough to make sure she was not having the reactions. She is homeless. Boyfriend is homeless.. I don't believe they gave her any aftercare. Follow up. If I was not on her release of information, I just wanted to give them Information. How could you diagnose somebody? Give them a strong medication When they are pregnant discharge Away from home. One of her biggest Was nothing to do all day but watch TV one hour meeting daily Then sit around for the remainder of the day. Would never recommend this to a family member or even A stranger. As a registered nurse and a Someone who has worked in This is the worse experience. Research places. We had no choice because she was There was no place else to take her. I feel like it was a total waste of our time.

Eagleview helped me beyond words! The staff was amazing and helpful. So a little about my story was I was a victim of gun violence in the workplace and struggled with different serious mental issues when I started. It was such an eye opener and helpful for me. I was also introduced to some other resources, which I’m still involved with today! I am not being over dramatic when I say this place and program saved my life. I would highly recommend it to anyone

This is by far the best help I have ever received. The staff is absolutely amazing. Very caring and understanding. I wish I would have gone here years ago. Group sessions have opened the door to new perspectives, coping, and knowledge. If you are having a tough experience trying to formulate your thoughts and emotions in front of a single therapist, you should get in contact with eagle view. I was originally afraid of being vulnerable in front of others but it was quite the opposite. It was great being able to finally express myself and to have a feeling of accomplishment when it came to helping others go through their own traumas. Thank you to all of the staff members and the friends I've made, you have given me a new outlook on life. This was a blessing.

i cannot give this place 0 stars so i’ll give it one. a nurse let my friend hit her vape. i watched the same friend get dragged on the floor to the point her whole skin was exposed in all the areas, she then got triggered (obviously everything was exposed) and NOBODY would cover her up. 5 300+ men then layed atop her while she was exposed. the night staff was extremely neglectful, the only nurse that made me feel comfortable would come to take my vitals and call me sugar, that was genuinely the only nurse that was remotely caring. the groups were a joke, i think i saw the therapist like twice? i had to lie my way out because it was so extremely bad. the only thing that kept me sane was the paitients i was with. i met a great group of people, one specific patient took care of me and made sure i was okay all the time. in my week stay we were only aloud to go outside for 10 minutes, i felt like a prisoner. the lunch ladies were the sweetest people there and really cared more than the nurses. DO NOT SEND YOUR CHILD HERE. as soon as i got there i was sent into a white room for what i think a couple hours, there was no clock so i couldn’t tell. but it was so long that i started thinking i was going crazy, when they finally spoke to me the only way they communicated was through a mic on the ceiling. i have more trauma from this place then i have had in all my lifetime. if they send your child here you better hope there are other patients they can bond with or else they will be completely alone in this place. this is the scariest place i have ever been to, if anything it made me want to commit more. i now have so much trauma that LED lights make me go into panic attacks. i have ibs and the nurses would get annoyed and sometimes refuse when i had to use the bathroom more than once. avoid this place at all costs please, it will do more worse than good.

One star is not low enough. Terrible staff. When you know your loved one is is that a facility like this you'd kind of like to have some correspondence to know that they're okay. Today I called eagle view and I was told that they cannot confirm or deny that somebody is there. Very sad situation. So this basically tells you that somebody could sign themselves out and disappear without you even knowing. Eagleview also told me that they would have a member of their team contact me when our family member arrived to let us know that they got there safe. And what happened no phone call. No information no nothing. So we have no idea if our family member is there. For a mental health facility you would think that they would take better care of their clients as well as their families. I would never recommend anybody to come to this location in Bettendorf Iowa or use their services in Bettendorf Iowa for anything. I asked to speak to a member of management or a supervisor and the girl laughed. With all the reviews that I have read online I am almost certain that they are all correct. Very disappointing.

Not a good place to experience. From the outside it's a beautiful building. On the inside it looks like a prison. The quote unquote patience have to wear ankle bracelets. Some patience, prisoners don't get to have the same treatment as others. There's currently a female there that came in voluntarily that is now being told that if she tries to check herself out they will give her a court order to stay. Sounds like they're trying to get insurance money to me. Clothing, they give you hospital scrubs basically. You are more than welcome to wear your own clothes such as t-shirts and sweatpants but they choose what you get to wear. Some of the women in the unit are wearing bras, My female friend that's down there was told that she can't. Also she's not on suicide watch or anything like that. She went there voluntarily because of her depression. They have done nothing for her as far as an evaluation. All they've been doing is giving her Tylenol. There's not a doctor there. They have quote unquote nurses that like to play doctor that have to answer to a doctor. The patient's rooms are not cleaned between a new patient coming in and one leaving. There are people sleeping in the hallway. Staff says that's okay though because they're comfortable with that. The other night a male walked into a female's room. Staff did nothing about it. This place is not safe. It's not safe for anyone's family or friends. Highly do not recommend. Oh and visiting days depends on what unit you're in and you only get an hour each week. What a sad place.

As a former patient here I will tell you it's not a very safe place to be for your mental health or your physical well-being. Staff does not watch you, people wander into your room at night time, males and females are clustered together and the females are groped. Not a safe or positive location at all. I was groped many times in this location and when I told staff nothing happened. Don't ever let you or your family come here.

The people amazing, therapists are amazing and compassionate. Management needs to audit their own policies. Managers need to sleep in every single room on a regular rotation one night per week with a random room assignment. Under appreciated, minimal support, underpaid and overworked BHA and Nursing staff. Arrogant and pompous management that don't like to spoken to by passionate patients. They only hear tone incorrectly but not the words being spoken. One moment you're talking to the house supervisor, the next a nurse walks in with 3 needles because people you haven't yet spoken with are making decisions without your consent for a 48 hour hold. Stand your ground and demand a lawyer. Ask if you are being legally detained. Nothing more, nothing less. There are amazing people there that do provide excellent service for patients and honestly care. But until every single management employee of Summit BHC, a for-profit healthcare provider, needs to hold themselves accountable. Contact 5 different malpractice lawyers prior to your arrival for services of any facility owned by Summit BHC. Hold management accountable for their lack of attention to patients.

What a joke. Please don't waste your time. Wish I would have checked yelp before my sister was admitted. SO disappointing. The initial psychiatrist from a major hospital in Des Moines recommended my sister be involuntarily committed for a significant amount of time to regulate her medication and drug use. After 7 days this facility, Eagle View, discharged her after no contact from a provider. She never received one on one care. I could go on but bottom line is STAY AWAY THE PLACE IS TERRIBLE.

Horrid inpatient experience. You are just a number. No human touch or experience. Doctor is on an iPad. Horrid outpatient program Never again. I've had positive experiences before but this place is only designed for corporate profit. It's a true pity this facility has been built in our community. I'll never ask for help again

Eagle View is an absolute JOKE. My little sister was a patient recently and NEEDED to be kept. She has been in Eagle View before, where she had attempted to take her life before (in the facility). They know her past history, and she also had a plan this time and even told them at intake. She has a COURT ORDERED guardianship in place. They DID NOT contact the guardians in place like they should have. They decided today that she was not suicidal and sent her home in a cab. They FORCED her to get into a cab and sent her on her way. Her guardians were on their way to the facility to see what was going on since they had not heard from anyone, and they were told that she would be discharged today. While they pulled into the facility, they received a call from my little sister, in tears, hyperventilating, on the verge of a nervous breakdown, who had to use a neighbor's phone to get ahold of them to tell them she was at the house because they MADE her get in the cab. For a facility that is supposed to advocate for mental health, I think this action shows the complete opposite. At the end of the day, it seems that the facility does not care about their patients as long as they get money one way or another. I would give this place 0 stars if possible! This is not the first issue that has been presented with my little sister upon being a patient, just the most recent.

The adolescent unit is horrible. I went there for 5 days and when nurses checked on me about my anxiety attacks, they walked away. They sit there and watch children have breakdowns and scratch themselves and watch them bleed out. This facility has not cared about their patients. They ignore the issue with patients. Not too political but they keep you there for money. A specialist has said they wouldn't send any patients to Eagle View.

EVBH is exceptionally clean, given to the fact that this hospital is brand new (but also staffed with amazing housekeepers). Bettendorf and the QCA undoubtedly needed this behavioral hospital to address the mental health crisis we face in Iowa and EVBH is the first of its kind in the state. With state of the art therapists, RNs, and MHTs that genuinely want you to succeed, I feel confident of recommending them. I truly believe someone close to me will succeed because of the proper attention they give you here and I am entirely grateful for the experience they were able to give her.

As a mental health practitioner, I would not recommend this facility for my patients or anyone I know. It appears to be very unorganized, and one hand does not know what the other does. They advertise various services that are "not yet available" (such as substance abuse treatment/detox/partial hospitalization) yet they have been open since June. They are unfriendly, and it was like pulling teeth when I asked for information about them to admit a patient there. I went to visit the facility, and they spoke to me through a glass window rather than unlocking the door, then went to get someone who would hesitantly open the door and let me into the lobby. The admitting staff did not know the names of the therapists who work there, and offered very little information about the daily process of their inpatient program when I asked about it. I was made to feel like I was asking questions that were none of my business, and wasting their time. I will not waste my patients time/money here. Even the building does not look welcoming, and resembles a nursing home. I was hoping for something calming, peaceful and inviting. Overall, a very cold, sterile, unappealing, unfriendly and negative experience in this facility.

After 3 bad experiences with Eagleview I have decided to write about it. All inpatient mental health experiences for my teen and adult children. The adolescent unit is a free for all... I was appalled at the things that my daughter shared with me after coming home. Staff was very unprofessional with the kids and there was little to no structure or supervision. Even teens having sex in the bathrooms. The staff is very hard to get ahold of and even more so now that you don't get a direct line to call the doctors in Tennessee that now run the place. My son has had so many med changes there that haven't helped because they can't access the level of meds that he hasn't tried. Also, he was discharged today after almost 2 weeks without his prescriptions and sent home to a rural town without a pharmacy open this weekend. Though I communicated these concerns with staff yesterday and was assured this exact thing would not happen! I can't say that I'm surprised since I spent so much time talking to them about med history and changes and most of them were not followed through on. Honestly I would not send my dog here! Many nice staff there that are apologetic but these issues are out of their control. The higher ups need to fix these issues or shut down. This creates more problems than helping those in need. Iowa already lacks resources for mental health. Wish this were a better option!