Oscar T.
Yelp
So my wife and I ate here last night, Labor Day Monday. It took about 20 minutes to be seated, and then we were promptly greeted by our server Alana. To start things off, the appetizer that we wanted, the charred corn and avocado dip, was sold out. We put in an order for a couple of drinks, and an appetizer of sticky Korean ribs. It took a while to get the ribs, and when they arrived they were cold. Alana was very nice, and offered to get us a new order, but honestly we were so hungry that we just ate them, cold and all. She did remove them from our bill though, which we appreciated.
For entrées, my wife ordered the Poké bowl, and I ordered the steak frites. We enjoyed our drinks while we waited, and waited, and waited, and waited .... After about 45 minutes, our entrées arrived. My plate was nice and hot, and I was looking forward to digging into my steak. Unfortunately I had no silverware, and Alana said she would be right back with a steak knife. The poor girl obviously forgot, as we watched her go back-and-forth throughout the restaurant getting lots of things done, but it was obvious that she forgot the steak knife. By the time she realized the mistake, my steak was cold, and I had lost all desire to eat it. She offered to take it back and get it fired up, but I don't like sending back food. She offered to remove it from the bill, but I told her it was OK, I would take it home and eat it the next day. She was very apologetic, and she was truly very nice. I know what a tough job it is, and everyone has a bad day. When I went to pay my bill, she insisted that I not tip her, but I don't have the heart for that. My wife did enjoy her Poké bowl, but overall it was a disappointing experience. It's too bad, because I've been there a couple times without any major issues (other than long waits for a table), but last night was probably the last visit.