Jay Sailor
Google
VERY VERY disappointing experience at Earls New American. My grandmother and I visited the patio of the restaurant with our two dogs for my puppy’s 1st birthday. Let me just say, initially the service was wonderful. The waiter Gabe was absolutely amazing, accommodating, and went above and beyond for us and the pups. I explained to him that my dogs can be reactive around men at times and he said he understood the circumstances and continued to give us exceptional service. My dogs started to calm down from barking until an older man came to sit out on the patio which upset my dogs beyond consolation. They both are very wary with men due to both being rescued from cruelty cases. So at that point, it was decided among me and my grandma that we were going to inform the waiter to just pack up our food to-go and I was just about to pack up and take the dogs out to the car. But not before this man who I assume is the manager came out to intervene. He had the rudest, nastiest and downright disgusting disposition I’ve ever seen from a manager in my entire life. He came out and yelled at me and my grandmother that “dogs aren’t allowed on the tables” and to get my dogs barking under control. He was extremely rude, condescending, and hostile to us to the point where we felt like intruders and not paying customers. Unbelievable unprofessionalism. And if that weren’t bad enough, he BOLDLY and BLATANTLY lied about seeing our puppy “on the table” At no point in time were either of my dogs on top of the table. I fed my puppy some kibble on my lap. Not on the table. There is a direct difference between the two. He even doubled down and claimed he “stood right there” and saw my dog on the table which again was a BLATANT lie. He continued to berate us in front of other patrons to the point where my grandmother left in tears. After his hostility and dishonestly, I told him to cancel the food order and we would take our business elsewhere. We were ALREADY planning to leave due to my dogs becoming a disturbance to other patrons, but his actions escalated the situation and made a spectacle and further embarrassed us. His behavior was rude, unprofessional, and completely unacceptable. We will NEVER be returning.