David C
Google
Not sure how this place has such high reviews. Based on recent ones, it seems maybe they've declined recently.
Pros: outside is nice, they have a board inside where people can pay it forward and leave notes/free menu items for strangers. There were ones addressed to hungry people etc.
Cons: customer service, quality, cleanliness, speed of service
I had been wanting to come here for a while. It's close to my job but hard to make it here during the week. It's far from home so hard on the weekend. I had called and spoken to someone a few months ago who sounded nice and knowledgeable (probably the owner). He said they always have fruit crisp available.
We finally went there on a recent Sunday and were not impressed. Started off with slow service. We were the only ones in line, and of the 3 other people inside, only one was waiting for an Americano. We waited about 15 min for a latte and an Americano if our own. I can make these in 3 min each at home on a far cheaper machine.
We had hoped to order pie, but they only had one kind by the slice, and it didn't look appetizing. I was hoping for some kind of fruit pie. They also didn't have crisp/cobbler, which contradicts what the guy I spoke to had claimed.
The galette, cookie, and kale croissant were thrown on a plate and given to us right away. My wife had to go back to ask for an extra plate and silverware so we could split them. No one asked us how we'd like it served. Just, "for here or to go," like I'm at McDonald's. The young man did ask if it was our first time, to which we said it was. You'd think would be a clue to give us all the details, but read on...
The drinks were delivered separately. It looked like they had a multi-group espresso machine, which means they should have the drinks ready at the same time.
When the latte finally came out, the art looked like it had been drawn on by a 1st-grader with a stir stick. I can only do a heart myself at home, but it looks a lot better than that. It was pretty foamy, not microfoam, which again I can do at home. But she might just be learning, and the beans/extraction were good; so the taste of the latte was great, even though the texture wasn't.
My wife made a mistake on her order and thought she had ordered a latte rather than an Americano. She went back, admitted it was her fault, and apologized for any inconvenience. She asked the barista for some cream, since there was none at the station. The young woman behind the counter was rude and made my wife feel worse about it; not at all gracious or warm.
I had been waiting to eat until we got our drinks, and asked them to warm the kale croissant, but the young man (nicer than the 2 women at least) explained that they don't have any ovens... Seriously, a bake shop without ovens?! Nope, no way to warm things unless they come out of the warming case. This was never explained to us ahead of time. There's no sign up for this.
The one saving grace was that the cookie tasted great. The galette was good, though on the edge of tasting stale, and could have been better had it been warmed a bit. If that had been it, it would have been fine, though disappointing overall.
However, my wife found a hair in her kale croissant and we told the other young woman. She said, "oh, it's just an eyelash." (!!) I said, "my wife doesn't want to eat that." She didn't apologize, let alone offer to give another one or comp it. I really should have asked her if she is ok with eating other people's body hair, but I was just flabbergasted by her response.
That was the last straw. We just got out of there as soon as we could. What a disappointment.
The guy was the only one who was pleasant throughout the whole time we were there. The 2 girls looked like they didn't want to be there. Didn't smile at all. We drove 25 miles and gave a tip; the least you could do is be nice.
