Jinyoung P.
Yelp
DO NOT ORDER DELIVERY THROUGH THEIR WEBSITE.
Tldr: I ordered delivery from this location almost 4 weeks ago, was promised a refund due to the super late delivery, and I still have not seen the refund after calling them at least 5 times since the promise for a refund.
After ordering from Uber Eats and not receiving my order (not sure what happened with the delivery person), I went to the East Hampton Sandwich's website to order directly from the business.
Well, the delivery orders on the website are fulfilled by a service called SkipCart. I was given an estimate of 11:50am. My order sat ready to be picked up for half an hour, and I kept calling the location and no one would pick up and the call would drop, until I tried again for the 5th time and someone answered.
I finally received my food at 12:30pm, 40 minutes later than the ETA, and the fried chicken and fries were very soggy. I realize that there is some amount of sogginess to be expected from delivery as opposed to eating the food there, but it would have been a different level had the food not sat there for half an hour waiting to be picked up.
I called the restaurant about the issue, and I was promised a refund. That was on July 28.
I have called back on 8/2, 8/16, 8/17, 8/19, and 8/20, and possibly on additional days but I do not remember, and they keep giving me the runaround and I've recently been told that the "Accounting department" is now involved in trying to address this issue. Last week, a gentleman I spoke to on the phone said that they absolutely have to take care of this for me that week, but it's the next week, and I still do not have a refund.
I was not going to write a review when I was told I would receive a refund. It's one thing that I had a crappy experience. It's another that I was promised a refund and it's been damn near a month and I still don't have the refund.