Dara D.
Yelp
I always knew the service at East West was seriously lacking (it genuinely feels like the people there are held there against their will), but the food was good enough to overlook that. I'm not one to request fake politeness or demand delightful customer service, but everyone who works there is just downright rude. However, this is the only place in the area to serve a Turkish breakfast, so we have continued to come back from time to time.
Last time I came was this week on a Monday morning when it wasn't busy. We sat down, and I came up to the register and ordered one Turkish breakfast ($60) plus an oat milk latte ($4.5?) and sat down. They bring out the food (portion sizes have really decreased since last year, but inflation, I get it), but the simit and Sigara börek are missing. We wait in hopes of them bringing it out. After 10-15 mins we mention that there are items missing and all they say is, "sorry, we ran out on Sunday". Mind you, that wasn't mentioned when I ordered and paid the full price at the register. They also said nothing when the food was brought out. After we asked about the missing items, they offered some extra cheese, but we declined. I get that you run out, but it felt dishonest to not say that from the get go or at least be proactive about bringing out something else as a replacement. If we hadn't been here before, we wouldn't have even noticed and that felt dishonest.
During our entire meal, nobody came up a single time to ask if we need anything, clear the plates, nothing. Again, don't care much about that but it just highlights the awful service at this place.
I later asked them for another pot of tea since we ran out, and they say that it's extra. Ok fine. I don't recall tea refills coming at an extra cost and I just mention it and then try to explain that some of our food in the breakfast was missing, nobody saying anything about it and it being be nice for them to offer us another pot of tea without the extra charge. The incredibly rude waitress at the desk kept interrupting me and saying she didn't take my order, and these are the rules and it's just the one pot of tea for the breakfast. I was dumbstruck. You don't have the sense to at least make up for your error? Absolutely wild. In the end, the other waitress said it's fine and gave us another pot for free.
I've always recommended this place to friends and family and would just casually mention that they shouldn't expect great service, but after this, never recommending it and not coming back. Very disappointed.