Babette C.
Yelp
We were waiting for our drip coffees when my sister wandered over to admire the pottery on the walls. The crew told her not to go there, but she didn't hear them. Fair enough--so I let her know it wasn't a public area. Sis then whispered to me, "What did they say?"
Sandra, who was making the coffee, suddenly snapped, "What did you say to me?!"--even though I was just fixing my coffee. Meanwhile, Sis was already 20 feet away, looking for a seat, and called back, "I was just admiring the pottery," before walking off.
But then, out of nowhere, Sandra turned on me--even though I hadn't said a word to her--and started arguing, yelling, "You don't have to yell at me! I'm right here! I'M RIGHT HERE!"
I wasn't sure why Sandra was so defensive, so I tried to explain what Sis had said--even though Sis had asked me a question, not her--but Sandra just kept fuming. It was clear something from her personal life was spilling over, and she felt disrespected. Even though it was just a misunderstanding, our attempt to clarify things seemed to trigger her, as if she thought we were talking back to her, even though she wasn't a part of the conversation.
I'm still standing there, just trying to stir in my sugar and cream, while Sandra keeps yelling. I finally ask, "Why are you starting fights with your customers?" Her co-worker tries to calm her down, but she's still fuming.
Sis hears the commotion and comes back to get her name, and Sandra doubles down--defiant and enraged.
We're headed to the Aria spa after this for a relaxing treatment, but this is not the way to start the day.
God help Sandra, because if she keeps taking offense at conversations she's not even part of, she won't keep her job for long. Learn to roll with the punches, lady--especially when there's no problem to begin with.