Eat&Go Istanbul/ New York

To the Eat and Go Management Team, I am writing to express my dissatisfaction with my recent experience at the Eat and Go outlet in JFK Terminal 1, near Gate 7, on [date and time of visit]. I was extremely disappointed with the service I received from the cashier and other staff, as well as the fact that I was not provided with a receipt for my purchase. Here are the issues I would like to address: 1. Missing Receipt: After completing my transaction, the cashier did not provide me with a receipt as proof of payment. This was highly inconvenient because I needed the receipt for personal purposes. When I asked about it, the staff did not offer an adequate solution. 2. Poor Service: The cashier and other staff members were unprofessional. They appeared unfriendly, slow, and unresponsive to customer requests. Such service does not reflect the standards expected, especially in a prominent location like an international airport.

Turkish gozleme is a beautiful dish and I've often conaisere sit very expensive for the small amount of ingredients in it. For an airport this gozleme was really not too badly priced . After all one does expect to be fleeced here !

Our service was friendly. The beef wrap sandwich we ordered was huge and a good value for the money, as it fed two adults for about $15 dollars. The sandwich was kind of heavy on the onions, but it tasted delicious. The drinks are bottled, and there are a lot of choices, including alcohol. Our cheesecake was not that great.

Pretty good food for the airport. Nice and hot. Loved the beef gozleme 😊

I write this to you, my dear reader, from a small table in Terminal 1 at the Eat&Go next to gate 5 ripping into this lukwarm reheated Beef Gozleme that I paid $15.60 for. I’m heading to Vietnam from here. I’m nervous. I’m anxious. I’m excited. Excited for the unknown, excited for the culture shock. Nothing puts me in present time more than some good culture shock. Not knowing the streets, the language, or just the way of life opens me up to a world I never knew existed. I know I won’t be the same person I was when I come back 2 weeks from now, as that’s the effect travel has. You learn so much in such a short of time, in large part because you have to. But that’s the fun. That’s the journey. Travel changes you, but almost always for the better. IG @jnov_ Tiktok @jnov_reviews

Charging $22 for a small sandwich and a tiny bag of chips is outrageous and feels like an insult to passengers. The sandwich itself was incredibly dry, with so little filling that eating it felt like a choking hazard. The second half of the bread was completely inedible due to the lack of moisture or substance—there was barely more filling than you’d spread butter on toast. If zero stars were an option, I would have chosen that. It’s clear they are taking advantage of passengers, and it’s unacceptable. I am pretty sure the 5* reviews have been paid for!

Paid for Borek almost 12USD, it tasted like drywall. Asked to heat it up, they get angry, even heated the item middle was cold. Told staff that the toaster didn’t heat it, he angrily looks and say “you want more heat?” In the most threatening voice, I threw it in the garbage after one bit, and said in plain English “ I just advised you that the toaster doesn’t work so that you don’t have unsatisfied customers again” but it seems even the staff is unsatisfied angry with the world. Also, the dude used the same gloves he cleaned then wrapped the borek. Aside from the food not being good, which I can live with, strongly think OSHA should shot this down. I’d have rather miss a flight than eat that garbage again.

There are not a lot of choices around this part of JFK, which is where Air France flies to Paris. There are two or three placees around that charged $20 for A SANDWICH. I was happy to pay $7 for a single slice of pizza here, and because they are Turks I was able to wash that down with a bottle of ayran, not something you'll easily find anywhere, not just at an airport. Best of the choices that are available in this part of the terminal.