Eccleston Square Hotel

We had a great experience staying at the Eccleston Square Hotel! It was our first trip to London, and the hotel was highly recommended in one of my travel books. We loved being close enough to walk to some restaurants and the Victoria Station, but it was away from the noisy hustle and bustle of other areas. The hotel staff were very helpful and courteous. Our room was very comfortable and we had all the amenities we needed. Breakfast was good and coffee was great. If we're ever lucky enough to return to this beautiful city, I hope we can stay at the ESH again!

Excellent hotel. The staff was extremely friendly and helpful. Rooms a bit smallish but very clean. Hotel near Victoria Station and thus convenient for gravel by tube(or taxi). Two doors away from Churchill’s home. Nearby excellent restaurants. Definitely will stay again upon our second return.

Beautiful hotel, helpful staff, in a great location. Rooms are smaller however very clean, and up dated. The neighborhood is great! There are many cafes and restaurants within a few blocks. The private garden space is a hidden gem. I wouldn’t hesitate to stay again!

Very disappointing given its price-point. This hotel has deteriorated significantly since I stayed there a few years ago. Some staff good, but others uninterested to the point of being surly. I responded to the survey the hotel sent me post-stay and set out my disappointment in measured detail. It got a robo-response telling me how glad they were that I’d enjoyed my stay. I haven’t heard anything else from them. There are too many other choices to ever consider staying here again. Do yourself a favor, stay elsewhere.

What a hidden gem! I absolutely loved this fabulous hotel. I especially loved Desiree at the front desk. She was wonderful!!! My terrace view was superb. Loved the secret garden access. Can’t say enough good things. Loved. 🥰 ||But, be careful on the step up.

Great stay for one night to go to the Royal Court Theatre. Very friendly and helpful staff. The room was very clean and quiet with a lovely comfortable bed. The shower was excellent! Good proximity to Victoria Station. Will definitely visit again.

Quite disappointed by the Eccleston Square Hotel. Starting with the few positive points: the room was spacious, the bed very comfortable and the location is great. Now the negatives: I booked a room that was supposed to have a patio which was not available. The rooms are getting old and there is a clear lack maintenance (rust and broken bathroom drawer). There is zero storage space to empty your suitcase. And the worst: THERE IS NO KITCHEN! Besides the unsatisfying breakfast buffet (very stale bread and cereals), everything you order on the menu is delivered by Uber Eats, through the back door! I ordered salmon toasts which arrived cold and were served to me in their delivery plastic box. Pretty crazy for a 5 stars hotel!!!

This hotel is wonderful, especially for a solo traveller. Not only is the hotel beautiful, it was a warm, welcoming home from home. The amenities are gorgeous! I loved the L'Occitane bathroom products, and the APPLE TV was brilliant. The beds here are the best in London. I had a room with a balcony, it is a small room, but it was so beautiful and I felt very safe and comfortable. The hotel is very calm, I really didn't want to leave. Eccleston Square Hotel is in a great location, I was meeting friends at the Royal Albert Hall - it was only five minutes away in an uber. And the next morning I was took a train to the Lake District from Euston. This hotel is perfectly located. I whole-heartedly recommend this little gem.

Hotel was lovely, with a wonderful staff. Room was very nice with very comfortable bed. Hotel is quiet and in great location and within walking distance to some restaurants. The only issue I had was bathroom size and heat was too much during winter. While the room itself was on the smaller side as I would expect in London it was fine for one person. The bathroom was incredibly tiny, as in a heavy person would not have been able to get in shower. As it was, I had to turn sideway to enter the tiny shower door. The sink was also very close to opposite wall not leaving much space to stand. I had a king room as did my friend. their bathroom was perfectly fine as it was a tad larger. Also, we stayed there in winter and it was very cold out but the heat was turned up way too high in the room with no way to adjust. Had to leave my window open the entire time as the room was otherwise so warm as to be uncomfortable. That being said, there was little to no street noises so having window open was not a problem. I would stay there again. I should also add that the breakfast that we prepaid for was pastries and coffee or tea, some fruit, ham, cheese, cereals, and some prepackaged snacks. The pastries were all fresh and the coffee was made to order and very good. It was worth the small extra charge to prepay unless you are the type that likes to rush out the door of hotel in the morning. I believe I saw other people ordering other menu items for breakfast but we had plenty of chocolate croissants.

This is a very charming hotel located right around the corner from Victoria Station. The hotel is super high tech and there are so many weird switches in the room. There basically no traditional light switches. Everything's on a panel of sorts. There's even a fancy iPad for the room and a "handy" Android phone that people can take with them for unlimited internet and select unlimited phone calls around the world. This is a pretty cool service to offer. The bathroom for me was great. The door had an on off switch for frosting it. Isn't that so strange? The only issue I really had was the size of my bedroom. I could barely open my suitcase on the floor. If another person were in there I would have been extremely sad. I'm pretty sure the room was like 150 sq. feet or something. Only one person could be at the sink because there was literally no room.

Eccleston Square Hotel is my favorite hotel on London! Their prices are so reasonable! The amenities are absolutely astonishing and the technology within the rooms make everything super convenient, they even provide a free cellphone for calling and getting around the city. The food is awesome as well and room service is super cheap (in all the best ways). The beds are also very comfortable and adjustable. The hotel is in a very convenient location to explore the city of London. Did I mention that tea is complementary?!? The staff is also super friendly and VERY fast. I love the Eccleston Hotel, this is by far one of the best hotels I've stayed at.

My husband and I stayed at Eccleston Square in October. Here are my thoughts on the hotel. What they did RIGHT: *The location! So beautifully located. Our first day we strolled a few blocks and boom! Buckingham Palace! Gorgeous, quiet, safe and walkable neighborhood. *The people who work there made our stay wonderful. They were kind, helpful and genuine. We loved chatting with them each evening when we got back from our daily adventures. They did a great job and should be commended! *The comfort of the beds. If you've done any research of this hotel, you've no doubt heard about the amazingly comfortable and "high tech" beds. WOW! After arriving from an overnight flight and exploring all day while waiting for our room to be ready - we arrived in the room and immediately sunk into bed, propped our feet up using the remote and started the massage function. Heavenly! *The complimentary mini-bar when booking direct. This was such a relief when coming back to the room each night. It was convenient and much appreciated. *The continental breakfast... I'm still dreaming about the chocolate breakfast bread twist thingies This was a great way to start the morning and again, the staff were so very helpful and welcoming. *The Garden!!!! Don't miss out on this. The front desk has to let you in and out. We enjoyed an afternoon snack from Peggy Porschen in the garden on a beautiful Fall day and it was magical! What They could IMPROVE on: *The stay was for my husband & I's 10-year Anniversary and his 40th Birthday, which occur on the same week. Upon letting them know before our stay, they offered a romance package that was around $100, which we didn't choose to do. When we were staying there, there was no mention or recognition of the special occasion. I think you can do better, Eccleston Square, I'm allowing your staff to do little gestures for your guests that would mean a lot and make the stay for a special occasion more memorable. A bottle of champagne or a mini cake would've gone a long way. What they can't change but you should know: *The rooms are tiny. Yes, I've stayed in "big cities" before and know that rooms could run small. But this was small as in - nowhere to store our luggage, couldn't walk around the room at the same time as each other without bumping into one another kind of small. If you can, splurge for a larger room.

UNSANITARY!! Found a bug in my bed and the hotel refused to find me a new to reimburse me and have gone as far as to LIE saying I opened a window and "let the bug in", which is a complete lie! I'm in utter shock. I travel for work 70% of the time and have never stayed in a hotel with such low standards. DO NOT STAY HERE!

We were planning a trip to London and searching for a certain quality of hotel, having not totally enjoyed our last visit due to that hotel. As we searched, we discovered Eccleston Square Hotel and liked what we saw in our research. The hotel itself is located about 5-7 minutes away from the Victoria underground and train stations which was very convenient. There is a small lobby and dining room area, some additional seating in the rear, and two elevators up to the rooms (five floors total I believe). We stayed in a City King room, here are my thoughts: Pros: -The staff was very attentive and helpful. As Americans, we like ice in our rooms and most European hotels don't make this readily available. The staff here would bring us ice whenever we asked which was very helpful. They also provide tea service 24/7, we asked for this one time and it was very nicely done. -The rooms were loaded with tech, from automated window blinds, multiple plug options, and other items. -Each room comes with a mobile phone that we could take out as we traveled the city. It included decent speed data so using apps like Google Maps was convenient. We used our own phones for calls but this was a nice addition to have with us each day. -The bed was comfortable, and could adjust position and offered vibrations as we discovered. -The shower was the size of a standard tub area (no tub in our room) and offered three different options (overhead "rain" style), handheld sprayer, and standard wall mount sprayer with some different spray patterns. I only used the wall mounted option but it was more than enough. The water pressure was fantastic which was a great surprise, and it heated up very quickly. It was a great service after a long day of touring the city. -The wifi was very fast (about 75 mbps on average) and we had no problem streaming Netflix etc. -The TV had an HDMI port by one of the bed stands which we were able to attach our Amazon Fire Stick. There is also a USB port nearby which I tried to use to power the stick, but it wasn't powerful enough. I was able to get up and running using my standard USB plug I had brought. -There is a mini fridge in the room that is stocked daily. We didn't use their items but rather filled it with items we had bought at the nearby Sainsbury market. Cons: -The rooms are very small. There is no desk area at all, basically the bed fills the room so that's something to get used to. The bathroom area is small also, there is decent space in the mirror cabinet and drawer, but not much counter space at all (like maybe 1 square foot). -The continental breakfast was ok, it was a rather small selection of items. Those items were good, but I didn't feel the offering matched the price. Worse still, on one day when we had tours planned we got there around 7:30am and it wasn't available (it's supposed to open at 6:30). The staff member who was there said something happened, I guess someone didn't show up. He said he could have something for us in about 30 minutes but we didn't have that much time so we just did without on that day. -There is a large amount of buttons on the walls and by the bedstands and they aren't labeled. The bellman ran us through the functions but it was fast and honestly we didn't remember it, so it was a matter of having to punch buttons and see what happened. I'm sure they would have come up and explain it again, but I think for a room with that much tech they should have a printed guide that runs through the features and options. We weren't told that the bed is adjustable and has a massage function, we only stumbled across that on our third night there, would have been nice to have known from the start. All in all, we enjoyed our stay and would consider staying there again. The few service issues aside, the staff all very much were helpful and committed to us having a good stay.

From the moment I walked in the door, and at each interaction until the moment I departed, my customer service experience with your team set the mood and basis in what makes visiting any city in the world either highly enjoyable or merely a location to sleep and refresh oneself, and your team hit a homerun each and every time! This is a beautiful impeccable gorgeous designer hotel and located in walking distance around the corner (literally) from all major forms of transportation. Thank you Eccelston Square Hotel team for making my stay in your historic city a most memorable one! It is my new get-away weekend destination. Gratefully Yours.

This review is for the hotel restaurant, the Sunday brunch to be exact. The menu has a lot of American classics: french toast, pancakes and omelets. The food was delicious and the service was AMAZING! Ten stars to any place that refills my water glass without me having to beg. Thank you! What wasn't so great? The drink menu is pricey (12 for a cocktail, 4 for TEA!!!) and the wait staff are not familiar with the menu. Also, all sides are not created equal so why price them the same? A toast muffin is not equal to hash browns (The hasbrowns were not shredded but more like the McD's variety) or a bowl of fresh fruit. So a visit to Bistrot on the Square was a great treat. But it still didn't tick all my boxes for an authentic American brunch (grilled tomatoes and mushrooms should not be served with eggs and be called an American breakfast!). Worth a visit is you're craving some french toast and Tex Mex eggs. They were both wonderful and full of flavor (+++). But stick to water. Oh, this place also has an 108 inch flat screen TV, if you're ever in need of watching some sports big Willie style.

Great little boutique hotel. Modern but yet with a British flair. Very high tech and comfortable room with all the bells and whistles possible. Room even has a complementary Nespresso coffee maker. Bed is heavenly. Centrally located, the staff is extremely helpful and friendly. Oh and great breakfast too. Big thumbs up for anybody who visits London whether on business or pleasure! Highly recommend it! We will be back here!

Very nice, high tech hotel. Just out the f the hustle/bustle far enough to Be quite and relaxing. Problem keeping room Cool, and bath linens (had to call for extra, or even a basic supply of 1-2 for 2 people) no towels one night. Next night 1 towel no wash clothes. Called for basic supply. Got 1 towel, no wash clothes. Next call, finally got the exact number. Front desk clerk Andrea, one of if not THE best at welcoming the guests. Such a warm, kind, generous and gracious smile. Very sincere in making you feel special and most helpful with suggestions, directions and help. (A most handsome young man, with a warm, beautiful smile!!! Nice window dressing makes anyplace more appealing. And it sure works well for him!)

I stayed here in July of 2013 and it was fabulous! I had been in Cambridge for the week and hadn't been able to sleep because of the heat. I felt like God had sent me to this hotel for a reason after my week in Cambridge! Great bed + air conditioning = best night sleep! This was a beautiful, swanky, high tech, boutique hotel that was conveniently located near the Palace. I would love the opportunity to stay here again!

Great hotel, super cool gadgets, great staff. Only problem is the room are a bit small.

We liked the hotel very much while staying in London. The location is very centrally, lots of shops, bars, restaurants etc. near by. Clean and comfortable rooms,.. very modern and clean room.. Good location and friendly staff