ECCO LENOX

If it were possible to rate this place with 10 stars, I would not hesitate to do so. My experience with Marty was more than just satisfying—it was truly outstanding. Marty's depth of knowledge about the products was evident, and she provided an excellent service that helped me find the perfect shoe for my father as an early father's day gift. Her understanding of the product range and ability to match it with customer needs made my shopping experience an absolute breeze. Marty's customer service skills were exceptional—she went over and beyond the typical expectations, leaving no stone unturned to ensure that I found the best possible shoe that catered to all of my requirements. Her dedicated assistance and friendly approach made the whole process enjoyable and successful.

The customer service at this store is absolutely horrible! The female sales associate at the counter was extremely rude. My wife purchased two pairs of shoes for me as a Christmas gift, and the sales associated gave her the wrong size. I accompanied her to return the shoes, and the sales associate tried to give us every reason why they couldn't be returned. I never wore the shoes because they were too small, and they were being exchanged well within the allowed time frame. I exchanged one pair, but they didn't have the other pair my size. She was so rude that I told her not to bother ordering the other pair for me. I couldn't wait to get out of the store and take my money elsewhere. I love the ECCO product, but I would strongly recommend purchasing online and avoiding this store! When I returned home, I ordered the other pair online and had them mailed to my home. I just took the time to read through the other reviews after posting my experience. It seems that this has been a consistent problem for at least NINE YEARS! I'll never return to this store, and I recommend that you do the same.

Always worth the mall trip, easy access top floor Lenox, Ecco always the better choice, rarely much more than markdown stores, lots of sales in store, Nitzia and crew charming and fun👍

Nitzia is AMAZING and 100% knowledgeable Helped me to order as we live 2 -3 hours away!

DO NOT BUY THEIR GIFT CARDS!!! They will only let you use the card in store AND refuse to have the shoes you are interested in sent to the store. So you basically have to drive to the store for them to order the shoes for you. They were also very short with me when I was trying to get clarification on this. I emailed corporate and was told the same thing. I don't mind going to the store to see and try on the shoe in person, but going there and NOT seeing or being to try them on is absolutely ridiculous.

All the employees are great and friendly. It's a great product and my feet have never felt better.

Called to see if sandal available in store. Not..but employee was pleasant.

Gore, best known for Gore-Tex fabric, is the latest company to be sued for allegedly polluting communities with the toxic class of chemicals PFAS. Six Maryland residents accuse Gore, headquartered in nearby Newark, Del., of contaminating their private wells with the PFAS chemical PFOA.Feb 10, 2023...Do not BUY...They Are Not Eco-Friendly as Advertised!!!!!

The customer service at this store is absolutely horrible! The female sales associate at the counter was extremely rude. My wife purchased two pairs of shoes for me as a Christmas gift, and the sales associated gave her the wrong size. I accompanied her to return the shoes, and the sales associate tried to give us every reason why they couldn't be returned. I never wore the shoes because they were too small, and they were being exchanged well within the allowed time frame. I exchanged one pair, but they didn't have the other pair my size. She was so rude that I told her not to bother ordering the other pair for me. I couldn't wait to get out of the store and take my money elsewhere. I love the ECCO product, but I would strongly recommend purchasing online and avoiding this store!

Worst Staff Ever!...Do Not Spend One Penny At this Sorry excuse for a store, The Management and Staff are Totally Inept!

These guys don't know anything about shoes. I have been wearing Ecco shoes for 30 years and know more about their products than they do. I had a pair of shoes the soles fell apart. They were rarely worn and only 12 months old. They told me to send the shoes back to Ecco for inspection. I should not have to do that. Maybe I should go try Mephisto or Samuel Hubbard.

Big fan of Ecco shoes. Good selection of Ecco. staff not as knowledgeable as the folks at Bennie's Shoes. Rather give my money to the small family owned business than the corporate owned store.