Chantell Riches
Google
I ordered the double smash burger and smashed potatoes, but unfortunately, they arrived freezing cold as I watched the couriers change four times on Uber Eats.
Because of this delay, my order was left sitting for a while, getting colder and colder.
Being in a hotel, I couldn’t reheat it, and as I was so hungry, I ended up eating it cold.
Thankfully, and luckily for this review, which would have been 5 stars, it was still incredibly delicious - perfectly seasoned, extremely tasty, and their special sauce was excellent.
However, I would suggest, if feasible, that when there are clear courier delays or issues, the restaurant considers remaking the order fresh.
This would certainly help ensure positive reviews from your paying customers, and of course encourage them to return.