jacqueline V.
Google
I ordered and fully designed a custom cake with the decorator “Yammy.” We discussed every detail in writing, and I have full documentation of the agreed-upon design. For safety and assurance, the designer recommended delivery.
The cake was delivered to my home at approximately 3:00 PM. Upon arrival, the cake was wet, cracked, stained, and falling apart. The fondant leaves had fallen off, the bow was cracked, and the overall structure was clearly compromised.
I immediately called the store and spoke with the manager, Jessica. She attributed the damage to delivery — despite the delivery being only a 17-minute drive — and stated they would send the decorator to my home with the correct materials to fix the cake (new fondant leaves, the proper bow, and an airbrush machine).
However, when the decorator arrived, she did not bring any of the necessary items. She had only the wrong flowers, no fondant bow, no correct colors, and no airbrush machine. When I called Jessica again, she stated that “this is the best they can do,” contradicting their earlier promise to properly fix the cake.
The cake was not salvageable, was not delivered in acceptable condition, and the merchant failed to provide the corrective service they agreed to. Because of this, the product was unusable for its intended purpose and did not match what I ordered.