Jason K.
Yelp
We have been to this Eddie V's before, and each time has been amazing. This time was definitely different, but still turned out amazing thanks to the general manager Alexa and the staff.
We arrived for our reservation at 5pm and were quickly seated. We were celebrating my Mother's and wife's birthdays, and there was a bunch of Happy Birthday confetti on the table. We ordered some drinks and a lobster bisque before deciding on the rest of the food, and soon discovered what was to be a general theme for the remainder of our night...
The lobster bisque was not particularly hot, but comes with a big pieces of lobster claw. Both of our pieces (our bowl was pre-split) were overcooked/tough and not good. We let our server Mike know and he took them away. We ordered the rest of our food: Brussels Sprouts, Truffle Mac n' Cheese, the Butterfish special, the 10oz filet mignon (medium) and the 6 oz Wagyu filet special.
After a while the food came out, but it was confusing because my wife's steak (which was the smaller portion) was larger than my Mom's, and when both were cut open it revealed that both were very rare. Again, we let our server know and he said he would bring them to the kitchen to "temp up".
Meanwhile, we were left with our sides and my dish (which was pretty good), but my Mom and wife were avoiding eating too much of the sides so that they could eat the steak when they returned...but they didn't.
30 minutes went by and not a single peep or visit from anyone. After that, the general manager Alexa showed up and began a very sincere apology and explained that the steaks were heated up and then overcooked, and so she said we were going to start over. By then it was 7pm, but she redid the steaks, redid the sides (plus added the lobster mashed potatoes), brought us a new round of drinks, and comped the whole meal. Once everything else came out, it was great, and we really appreciated her making it right.
Overall, the service was the standout, and despite everything, we'd still come back again BECAUSE the staff believe in making your experience exceptional.