Alex M.
Yelp
My checking date was July 19th 2024 room 611 if you want to make things right reach out to me.
I pre booked my trip, came out with my truck in jet skis, when I arrive to the hotel the designated area for trucks and trailers, we're taken by passenger vehicles without trailers, evidently they were parked in the wrong stalls. The trucks that did have trailers that were allowed to be in that area, we're taking more than one parking stall, parked in property, and taking up more space than they needed. I went to the valet person, and I was told that was the only location to park my vehicle, I asked him what he suggested he said, he does not know.... I parked my truck where there was ample space for vehicles to go around, meanwhile I went to check in. When I got to the check encounter, I was told the computers were down and I couldn't check in until about 30 minutes, I asked if there was any other parking besides the designated area, they told me they had an overflow parking lot across the street from the aquarius, which the valet person never mentioned. I asked if I can have a parking pass so I can go and park my vehicle meanwhile the system reboots. I was told I could not have a pass until I check in, because they wouldn't know what room I would be in. While I was waiting for the system to reboot, the security guard came around and threatened my wife, first he gave her a warning and told her to move the vehicle, she does not know how to drive with the trailer, he came back around the second time and said if we don't move the truck we will not be welcome to stay there.... Mind you I can't be at two places at one time, I advise the check-in clerk of what the security guard had told my wife, she told me to disregard that guy he doesn't know what he's talking about. After finally being able to check in, we went to the room, the rooms are nothing fancy they look like a ran down hotel room from the 1990s, outdated furniture and television, the bathtub looks like they did a bad job trying to reglaze it. I kept getting harassed over my medical hearing device, while playing at the tables. The following day, we went to launch the jet skis and we asked some staff if they had access to the river from the property, we were told there was no access. After returning from a day at the river, we were told by another staff member, that there was actually access from the hotel to the river. Bottom line the left hand doesn't know what the right hand is doing there, the majority of the staff has bad communication skills, bad attitudes, their attitudes are like take it or leave it. This is the second time I've been out to Laughlin, the other time I stood at the Aquarius, and that place is worse than this one, same attitude with the staff. It's probably due to the fact that they don't get paid much there, so they have a really sour attitude. If you need to go to Laughlin, perhaps take an RV if you have one, or you will experience terrible hospitality. Horrible place to stay, if I could I'd give it a negative 5 stars