Edible Arrangements

Damn I should’ve read the reviews before ordering from this place!!!!! Too late now my Mother’s Day gift to my mother has been delivered and it is an absolute joke. From the out of date, and barely covered fruit, to the dried up flowers and wrong vase, this whole ordeal was the worst. Please don’t order from this establishment !!!!!!!! Also called with my frustrations and the lady was immediately “offended” and said I’ll let my boss deal with you. Talk about ZERO customer service skills, you got the wrong job lady. She was about to hang up on me so I hung up first lmao. This place AND its employees are the absolute worst. The manager did call me back and promise me a re-delivery made by herself, so we will see tomorrow ! I really hope to God it’s true.

Please do not waste your time and shop here. Save your money or go to another location. The manager or the workers don’t know how to take accountability for messing up a special holiday gift. This gift suppose to say “ BEST DAD EVER” but because of someone illiteracy they placed Fs instead of Es. Then had the nerve to LIE and say they were Es but the bottom line fell off, when I said they were lying the manager acted like she was about to explode with rage and refused me a refund. Update to my previous review: I called corporate, and they gave the shop 24 hours to try to resolve the matter. The manager called back, acting as if she wanted to settle the matter, but then became enraged because I refused to accept a remake; Father's Day was yesterday, so a remake was worthless. The manager became more irate when I refused to accept a 20% refund, claiming that it was unfair that I refused when they only messed up three letters. It’s not about the letters it’s about how they ruined the gift and when I tried to call to explain what happened these people disrespected me. She now claims that she hires special needs staff and they made a mistake, which would have been acceptable if they had stated it from the start but now I feel that is a lie. She hung up in my face when I told her I’m not about to argue with her or accept less than a full refund. This location gives edible arrangements a terrible image. They are quite unprofessional here.

I currently live in Dallas but grew up in the central Texas area. To make my mom’s birthday extra special I placed an order online for delivery to her work in Belton. The staff pivoted and made special arrangements to make sure my order was delivered properly. They were flexible and helped me by giving me a courteous phone call! They are awesome! I really recommend choosing them to make a loved ones special day EXTRA special!

The order my husband made was not what was delivered. Flowers were cheap and almost dead. I could have gotten 12 roses from sams for $16. This order was a miss for edible arrangements. I'm returning it. Straw berries looks rotten from the outside. I think they run out of flowers and chocolates so decided to send whatever thinking i wouldn't complain.

Worst experience ever. First my husband wanted to surprised me for my birthday and order the birthday bundle and needed to be delivered to base housing and on that day he got a call saying they don't so, he had to tell me that I needed to pick it up😒, why don't they post that in their website "we don't deliver to military base". Second, after i get home and open the bag, i don't get everything am supposed to get so, i had to go back and get the rest. Then, when I get home, I provably got the worst flower they had and the excuse they gave my husband was that they had new staff but no shit, if you have new staff why is the staff spending so much time taking to people about nails and eyebrows when they should be in the back learning and paying attention so this things don't happen in the first place. People pay a lot of money to get a good service and product not shitty shit.

My husband wanted to send me a surprise, since he lives far away, but the service is terrible. He told me he asked them to deliver the surprise after 2:00 p.m., but they ignored him and delivered it much earlier. Then he called to tell me he had a surprise, but I would have to go pick it up because they tried to deliver it before the agreed time and said they wouldn't come again, even though he paid for the delivery. And you know what? I checked the cameras and I didn't see anyone knocking on my door. They didn't ruin my day, but they definitely ruined what could have been a very special surprise!👎🏻 disappointment.

Awful experience, spent $90 on three mini bouquets to get them delivered today. Then about 30 mins later I get a call saying that they dont deliver in cove this late (it's only 1pm), if you offer a service it is expected to be completed as promised by the agreed upon date of delivery. If you really can't deliver certain places after a certain time CLARIFY IT, do not allow someone to pay ridiculous prices if you can not withhold your part of the deal and especially dont call it a "guaranteed delivery fee" if you can not guarantee the delivery of my items. Additionally, because of their terrible communication skills I'm out $90 for 3-5 days until I get refunded, completely ridiculous 0/10 experience

My husband ordered almost 200$ worth of stuff way before Valentine’s Day and has every year for for the past few years he knows I love their mini cheese cakes 🍰 they always forget something !! This year they forgot my order all together !! Then want to say the weather was bad we had over 500 orders and not enough employees excuse me but if you can’t keep up with demand stop 🛑 taking orders !! We want the fresh fruit 🍉 not the left over soft mushy fruit which is obviously what I have !! Not a happy at all would not recommend and will definitely tell my husband not to waste his money any more!!

I couldn't be happier with my experience! The arrangement was absolutely beautiful, so fresh, and clearly put together with care. Every piece of fruit was perfectly ripe, sweet, and delicious, and the presentation truly exceeded my expectation! What stood out most was the attention to detail and the customer service. From the moment I placed my order to the moment it was delivered, everything was smooth, timely, and professional. My sister was overjoyed, and it truly made the her birthday extra special. It's rare to find a company that combines quality, freshness, and genuine care the way they do. I have ordered from them twice now and recommend them to all my friends and family. Thank you for creating such a thoughtful and memorable gift! My order was the one to Chaparral High school 08/21/2025 I tried to leave a tip for the driver but the screen kept appearing blank when I clicked the link but I figured a good review would help! Give these people a raise they deserve it!

My wife placed an order for me to celebrate our anniversary. I stayed home specifically to receive the arrangement but still had to take several calls for work. During one of the calls, I received a call from the deliver driver but was unable to answer at that moment. There was no voicemail left, so I was unsure who called. After my call, I called the number back and there was no answer. I never heard a knock on the door nor was the doorbell rang nor did my ring cameras show anyone trying to deliver the arrangement. At the end of the day my wife drove 30 miles to the Edible Arrangements location to pick up the order after work. She arrive at about 5:45pm and the store was closed even though the hours posted said the store closed at 6pm. In addition the website said that the store closes at 7pm, so my wife believed she had ample time to get the arrangement. I called first thing the next morning and the store work told me I had to wait for a call back after 10 from the manager. I never received a call back and had to call the manager. I was finally able to get ahold of the "manager" and was told they couldn't find our house and it was my fault for not answering the phone. I told the "manager" about my wife driving out there and she lied and said she posted her phone number on the door. My wife has a photo to prove there was nothing posted. She refused to re-deliver the arrangement to me after giving me the run around as to why it wasn't even attempted to be delivered. After all that, the "manager" hung up on me. Worst experience ever!

I would leave 0 if I could. I had to call to verify my order was received and was guaranteed that the order would be delivered. They did not make it to the office in time for delivery. Manager is not willing to cancel the order. It was an employee's birthday and they want to deliver late or give me a 50% discount. Their reasoning is the system was down and they could start deliveries until 1 pm. Very unprofessional and not willing to work with customers. Never using edible arrangements again, which is why I denied the store credit! Absolutely horrible.

I am in another state. I ordered something for delivery for my daughter-in-law's 1st Mother's day earlier this morning, for same-day delivery. They live in an apartment complex, but my family doesn't like to give out their gate code for security reasons. When ordering, your website asks for the recipient's name and contact information, which I provided. I received an email today stating the driver attempted delivery, but was unsuccessful. My daughter-in-law stated no one ever called her. I reached out to the local store and was told that the drivers are not required to contact the recipient and can opt to do so as a courtesy, so my only option was to have them come to the store to pick the product up. I pointed out to both the young lady who answered my call, as well as the on-shift manager that the requirement for a gate code is not specified anywhere on the website. Secondly, the email confirming non-delivery states that Edible Arrangements will be in contact with the recipient to reschedule the delivery. Why your organization can make contact AFTER a delivery attempt and not before, sounds counter-productive, when they could have simply called her at the gate and she would have buzzed them in. on top of that, if the contact with the recipient is a courtesy, then it sounds as though there may not be any contact with the recipient even AFTER a failed-delivery attempt. I pointed this out to both the young lady who answered the phone, as well as to the store manager, to no avail. They simply repeated the script about the delivery driver only has to call as a courtesy, and not as a requirement, they could not offer any solutions that made sense, and simply claimed that this was spelled out on the website. Well, I just went back to the website and re-walked through mimicking my order for today, and it does NOT specify that if the recipient lives in a gated apartment complex/community that providing a gate code is mandatory or that calling the recipient is optional, which is what I was told by the store 683 employee and her manager. I also checked your company's delivery policies, and it does not state that there either. So either one of two things are occurring: 1) Your company is falsely advertising around delivery capabilities for Mother's Day. 2) Or your store employees are falsely representing the delivery policies to cover up for the fact the drivers are "busy and don't have time to contact every customer" as stated by the store 683 manager. I am highly displeased with the handling of the order as well as the phone call and will not be doing business with Edible Arrangements again.

Didn't deliver in time, didn't answer the phone throughout the day. Went in person to go pick it up instead once I got off work. Got home and one of the balloons was already flat (came with 3). To make it worse, the fruit ended up not being sweet at all according to my partner smh. Did not offer any type of refund even though they knew they were in the wrong but it's all good. All that to say I will not order from them again and hopefully others will do the same with this specific location.

I only came in for my birthday reward. Two chocolate covered strawberries. And one confetti white covered strawberry. The back wall if you want anything you have to order one of their arrangements. And they had a few items that I never heard of which was cool.

Long story short. I placed an order and they were not able to deliver the order because they couldn't find the destination (even though their website had no problem locating the destination and placing my order) It has been 2 days and my order is still not delivered. When I asked for a refund they refused, stating the order was already made and cannot refund. Heads up! This company has a D rating on the Better Business Bureau and complaints advising of poor service (myself included). Here is the link if you want to take a look for yourself. https://www.bbb.org/.../edible-arrangements.../complaints

I see Why they have a POOR star rating. Won't be around much longer. A friend ordered me one after a surgery I asked if it could be delivered to address I was at friend didn't realize I didn't go home. Said that I had to pick up. Give my friend a refund. Manger said NO(BOBBIE) it had already been make. But WAIT! I can go any time when I can drive and they would make me another. SMH 1st the driver would have gotten a nice tip to redeliver it was in her path to the shop. And the Manger excuse was just STUPID.. I will NEVER order nuts from them if they have them, and will let everyone know. REAL TALK .. I Love my friend sent it to me Very MuchBut HEB is better edible fruit baskets are yucky. Some of the fruit is not ripe and some is..

I received a birthday basket from Edible Arrangements in Harker Heights, Tx and was very dissatisfied with the quality of the fruit. The cantaloupe and honeydew melon wedges were soft and mushy and the pineapple was bruised and had brown edges that were dripping sticky brown fluid. The only fruit that was fresh was the strawberries. The birthday basket was pretty but it was should have been called an Inedible Arrangement because the mushy and brown fruit was inedible. This was a hypuge disappointment.

just now NEW Terrible service. I ordered same-day delivery online. When I went to the "track my order" link, it told me that my order had not even started being worked on yet and this was well into the next day. When I called the store the next day, they told me that the order had been attempted to be delivered and that the recipient said it was OK for it to come the next day. I wasn't notified about any of this. The only information I had to go off of was the "track my order" link that was telling me my order hadn't even been created. When I called the shop, the two women were very rushed, rude, and unhelpful. When I inquired about a refund for my same day shipping fee, they told me that it was the same fee for every type of delivery. When I placed the order online, that was not the case. Next day delivery was stated to be free and same-day delivery was for a fee. Terrible service. Would not recommend.

Placed a (1hr delivery) arrangement order several hours before they closed (fee is higher for this service) the order never got delivered that day. Called the next day and left a voicemail in the morning of opening hours , call was never returned. Going on 24+ hrs later order status now says " unable to deliver" after several times saying "order does not exist " called the store, associate unable to explain what the issue was. So all in all I do NOT recommend this store/location. Terrible customer service and charging fees that they don't complete. Then when the manager finally contacts me she says she is unable to refund the money. DO NOT USE THIS STORE UNLESS YOU WANT TO PAY FOR SOMETHING YOU WILL NEVER RECEIVE AND EXPERIENCE RUDE CUSTOMER SERVICE!!!! Oh and she told me i didn't pay for the one hour when there's the same day for a fee, next day or two days later for free with a price difference listed below of my order and one without same day delivery

Now I can honestly say edible arrangements deserves 5 stars ... I complained about the white roses as you can see in past pics those roses are almost dead that's the same day I bought them . So edible arrangements.com reached out and told me the store where I got them roses would reach out and fix what was obviously not good roses .... They had me choose so I chose red roses and you can totall seeeee the difference I'm completely happy n satisfied with this thank you edible arrangement for listening to me

Great customer service. Fantastic presentation. I go there every occasion they've never let me down with an order.

Please do yourself a favor and save your money! My sister ordered me an arrangement for my birthday and when I opened the package, everything was wet and moist like it's been sitting out for awhile. The fruit looks really old and the strawberries don't looked wash. One had mold on the corner of it and they tried to cover it with chocolate. What a waste of money!

We wanted to try something new, we haven't stopped into one since we left Houston. So we were expecting the sales counter but we were greeted by a staff member who was able to make a custom to go cone or pineapples dipped in white chocolate. Tastes amazing and they are super cute!

Thank you so much!! I ordered an arrangement for my granddaughters Easter gift. Customer service was great, they went out of their way to get it there early because I found out at the last minute that the kids were not going to be home that night. I called the store, they called the driver and he got it to them before they left. Thank you so very much. The fruit quality was fantastic!! This was the best " Easter Basket" this grandma could have possibly sent.

I ordered some flowers and they were delivered in a total different color and didn't have the fullness look! I called the store and was told they just pick a color without talking to the customer! They would not resolve my issue! I order pink and yellow and they sent white!

I wanted my granddaughter to have a great milestone birthday, 10yrs old. However, they truly missed the mark on this one. Everyone in the household said the pineapples tasted spicy and didn't look as fresh, they forgot the balloons so they would deliver them the next day. By the time the balloons was delivered they was old and already deflating. They could have provided 'fresh' balloons, which is something I had paid for -- Fresh. I live in Virginia and my Gbaby lives in Texas, my expectation would be fresh fruit and balloons. I doubt I will utilize this location in the future and yes I have ordered from them before.

Save your money and don't buy from the Harker Heights location! It took them about 25 minutes to find my order due to the person who took the order not being able to spell. Then the arrangement wasn't like I ordered but what can you do when it's a birthday gift?? It was for my mom's 85th birthday and we never planned on the arrangement to have mushy blueberries & strawberries and an unripe dark green colored mango that was so hard it was like trying to eat the middle of a pineapple!! The pineapple and kiwi were wonderful and the watermelon was just okay. Definitely not an establishment I want to give my hard earned money to and to think I was so excited to have ordered this arrangement for my mom to be let down and feeling stuck with a so so birthday present. It was like walking outside to my car having a flat tire in this awful 100 degree weather!! Sad

I came in from Houston Texas to visit my Father for fathers day . I arrived @9 A.M. I called the store while I was parked outside just to make sure they were open . A lady answered and said that they were . I proceeded to tell her okay I just wanted to make sure before walking in "it's Fathers-day " she said "Did you already place an order " I tell her no I just wanted cookies or brownies she then says ow no you can not come in you can call back after 11:30 to see if we are taking orders. I tell her I'm parked outside and just wanted to see the boxes they had on display she then says "no yeah you can call back after 11:30" She was Rude I get it , it's Fathers-day but to deny me being able to see the things I could possibly order was just rude . Wouldn't recommend. I usually get edible arrangements year round for my parents because they live in this area and have never had an issue but I'm disappointed in the service I received today .

Order an arrangement for my mother in law and her sister who came to visit. The fruit was not sweet. I called and the lady stated "we don't guarantee sweetness. We guarantee freshness." Seems like a business that charges so much for niche item would guarantee it taste good. My ass was fresh this morning out of the shower but no one wants to eat fresh ass.

I reserved a gift over the website, not too bad on that end. Afterwards I wanted to adjust my order. I called multiple times & no answer, I left voicemails & not a single call back. For the price I'm paying I'd expect better service in regards to my reservation. But nada, they went ahead & delivered my order without any response concerning my issue.

I ordered the Dipped Fruit Decadence Platter and the Cookies & Swizzle Berries Platter for my husband's 50th birthday party and by the end of the night not one piece left. The platters looked fabulous and tasted delicious. I received so many complements from my guests on the platters. Bobie was so sweet and very patient when I was being indecisive. I will definitely be returning in the future to purchase more goodie's.

We had a arrangement ordered to be delivered on easter for the kids. They could not deliver to my address so they refunded the delivery charge and I picked it up. The arrangement was beautifully put together the fruit was fresh and chocolate was delicious!!

Wow! My daughter received her arrangement so fast. Delicious and beautiful. Super customer service. I will definitely order again and again. Thank you so much.

Save yourself the inconvenience of dealing with the incompetence that runs this half-assed establishment. My fault for assuming that anything that works at an Edible Arrangements would have any brains at all. You can't close your business earlier than posted and not expect to have problems with customers. Jennifer was a real gem to communicate with and would be better off running a prison than a retail establishment with the way she spoke to me. Must be unhappy with her life. Bobby was no better. I've filed a formal corporate complaint, despite her refusing to provide me with any contact information for anyone other than her. Keep it up Jen and Bobby, you'll be jobless in no time. For anyone needing to file a corporate complaint against this business you can do so at 12037745357.

If I could give 0 starts I would. My boyfriend who is deployed tried to have a special day set for me on Valentine's Day. He he asked how my day was a realized I didn't mention my chocolate covered strawberries. Sad to say I had to call the next day and ask about my delivery. I didn't catch her name who answered the phone but all she said was " oh our system crashed yesterday, but if you still like them we can send them out today" we'll yeah they're paid for. When I received them not only did the paper say they should of been delivered the day before. The strawberries were so little & I had to throw most of them away cause I could see where they weren't fresh. Really white and mushy. Yuck ! Not worth it. Very disappointed.

My fiancé ordered me an arrangement to try and make my day and of course I was out when it was supposed to be delivered. So he called and had it rescheduled for the next day and as the day goes on we still didn't have our order delivered. We called and asked for an estimate time and all they said was "sometime today when the driver has time" mind you she also had an attitude. It's ridiculous, you spend so much money on these arrangements to get horrible communication from the employees.

This is the most wonderful establishment!! The fruit is extremely fresh and the chocolate is absolutely wonderful the staff is very friendly and attentive every time I go in!! I love the white chocolate covered strawberries !! I had an emergency baby shower gift need Saturday and Aisha and Maria Helped me pick something so perfect and made it absolutely beautiful and Because of them it saved the day!! Love this place and them!!!

My mother and I went into edible arrangements in Harker Heights and we got to meet MARIA! She was the Best! She took the time to talk with us and explain the different items that they had and the cost. We had a lot of questions and she answered every last one of them. She made us feel very comfortable and we felt like we were visiting family. She is a Great employee and because of us we will be back! THANK YOU MARIA!!!

Really happy with their service I called twice to check on status of delivery staff never sounded frustrated they were very helpful and answered my questions very patiently! My sister loved her arrangement and was super satisfied with the freshness of the fruit!!!!!!

I ended up paying for a same day delivery fee, since the next day delivery was free. Supposedly they didn't get a hold of the recipient but failed to contact me in order to inform me of what is going on. They tried to blame COVID19 on their lack of customer service while still charging me for a service that they did not render. The representatives was rude and hung up on me while I was still talking. Like I mentioned before just because of what is going out in the world, doesn't mean that you need to relax on customer service standards or need to cop an attitude with someone that is helping maintain the company afloat.

The presentation was phenomenal. Highly recommend them. Delivery on time, very impressed.

Why would you use the core of the pineapple to dip in chocolate?? The pineapple was so hard we couldn't eat it. The strawberries were mushy and sour. I wouldn't recommend this edible arrangements. Waste of 100 dollars on an arrangement you can't even enjoy. We won't be ordering from them again.

My daughter sent me a small Mother's Day arrangement. I was very excited to enjoy my favorite fruits. The chocolate covered strawberries were all rotten. The plain ones were not sweet at all!! I've had other arrangements in the city of Houston that were great but this was horrible!

Buy a fruit salad at the grocery store! Far less expensive and better customer service. I can not recommend this establishment.

Terrible. I'm telling my family not to send any more arrangements that would be delivered by Harker Heights store. The manager lied to my face that she gave my wife the choice of delivery or pick up. She told my wife it had to be picked up since it was non deliverable the day prior. My wife was home all day, no attempt to deliver was made. This is the 3rd time my wife or I had to pick up an arrangement. One time my wife received a delivery and the fruit was spoiled. When she called to complain, she was told she would get another arrangement but, she had to go and pick it up. It would seem that they would make an extra effort to deliver an arrangement that was spoiled but no, the manager didn't want to be inconvenienced. Tell your family to save their money, don't waste it on Harker Heights Edible arrangements.

I ordered my arrangement on the corporate website BEFORE I looked at the reviews for the actual store. I was a little worried about it after I ordered, as it turns out, I worried for nothing. I feel I should relate that I am in New Orleans, so I was not able to visit the actual store. I ordered a large fruit basket for my friend's birthday (it was today) and I meant to order it yesterday, but I forgot and THEN I got up late (10:30 a.m.) and even worse, I found out that she wasn't going to be in the office all day today (leaving at 2:00 p.m.)so I panicked. I called the store (12:00 p.m.) to find out if there was any way they could get the arrangement to her office before she left, and I was shocked to find out it was ALREADY ON THE TRUCK for delivery!!!! I got a phone call from her when she returned from lunch (it had been delivered about 20 minutes before she returned) and she was so happy with her arrangement and she went on and on about how fresh everything was on it and it made my heart feel really really glad. I am so pleased with the service from this store I couldn't be happier. I am so very glad I didn't read the reviews first, the trepidation might have made me change my mind and order her flowers instead. I would order again from them in a heartbeat. Keep up the good work! **She sent me a picture and if I can figure out how to upload it, I will so you all can see it too, it was an awesome arrangement and it looked absolutely delicious.**

Bobbie the supposed manager is rude as hell. Claimed she couldn't find my order that I had going to my sister. Well she asked for the last four numbers of the order number she couldn't find it asked for my name she couldn't find it. She proceeded to tell me that I needed to call corporate. I told her the corporate location isn't making the delivery her location is. So I had to problem solve my damn self I asked Bobbie how she spelled my name. She said I entered Tam for Tameka I said that's great but my name is Shemeka. Then she was like I found it not apologetic at all she is absolutely horrible. I'm never ordering from any of them again. This place isn't cheap you would think they would treat customers better.

I'm required to give one star but I don't want to. Mothers Day...ordered a nice arrangement for my mom. She didn't receive it. This store's staff gave me several different excuses as to why she didn't receive her arramgement, all of which were not true...then wanted to only refund me partially or give me store credit. I will NEVER purchase from them again so store credit is not an option. My mom never received her gift and I had to put her thru an ordeal looking for it and dealing with the staff. It took everything I had in me to get a refund. Please, please buy your gifts elsewhere. I purchased her something else today that I know she received but doing business with edible arrangements was a nightmare. No one knows anything, everyone has different stories and customer service was useless. They do not work for the customer. Shame on this business.

Dont deliver on time or attempt to redeliver or contact back never answer the phone either!! Go somewhere else

Very helpful & friendly staff help me get something together for my wife same day as I had no idea how it all worked ha. Would definitely go again for a surprise

All my son want at his Graduation was an Arrangmenet. When I called and asked what their delivery schedule was like for the 28th I was told I would be the first for the day, that no one else had ordered yet and to do it online. So I got my son and me and ordered what he wanted and he asked for the balloon. We did not receive the order until 5:24 pm and it was not complete nor corect. We have enjoyed this place in the past but due to the lack of profesionalism in the staff. I will not nor will i recamend then in the future. Way to make a crapy senior year finish off with the service you lacked at providing to my son.... Robert

If I could give zero stars I would. I paid extra to have an arrangement sent to my sister for her birthday today. I figure fresh fruit would be nicer than flowers since the stores are empty of food because of the snow storm. I gave specific directions on how to get to her house. The driver never even tried to get to her house. My sister had one missed called which she immediately called back and the driver said he had been knocking on her door and tried calling her twice. I called the manager to request a refund to which she said they do not do that since they tried to deliver and the driver had called three times (LYING) BUT THEY DID NOT! She said she would send a screen shot of the call log to prove it yet I have not seen her email with it. The manager was incredibly rude and just said they would deliver it tomorrow. I do not want my sister to have day old fruit to which I paid $60 for. Very unprofessional. I have contacted the corporate office to file a formal complaint. I am incredibly angry. You ruined my sister's birthday.

My mothers birthday is on New Year's Eve and this is her 67th birthday.. I initially called this store about an arrangement that I saw online I asked the lady if she could make that arrangement she asked me for the item number I gave her the item number and she said that she could not find it in her system she acted like it was my responsibility to find the item and give her the information I didn't ask her why it was so hard for her to go on the website and look it up herself she then gave me an attitude Once she found the items she said that I would need to pay for it before they did anything I didn't ask that they deliver to temple she rudely replied and said no we don't deliver to that city I didn't ask if there was a compensation credit were a promotion code that could be used and she said no there's nothing you can use I then told her thank you and have a great day and hung up on her her tone was very abrasive and rude and inconsiderate she never once apologize for the fact that they did not deliver to Temple Texas she never once apologize for the fact that they would not offer credit for it no delivery in my area and she said in a very dry and rude manner then I would have to pay for the item before they make it the level of customer service is zero This B*tch that worked here New Year's Eve is rude, abrasive, inconsiderate, nasty, cruel and the list goes on, had a bitxhy attitude from the first phone call to the pick up!!! Called Corp number and filed complaint against this store I do not recommend doing business with this franchise for the simple fact that they are rude inconsiderate and do not appreciate their customer service Base in Temple Texas you should go to the edible arrangement store in round rock Texas to fill your request since you would have to drive anyways

My mom ordered a large arrangement for my son's second birthday party. She paid for balloons and none came. Also, there were several rotten strawberries in the arrangement. For a purchase nearing 200.00-- this was pretty disappointing.

Top 5 worst customer experiences ever. The service provided by this company (at least in this geographic area) ranks in the top 5 worst customer experiences I've ever had. Here is why: (a) I am expected to be at home all day to wait on a delivery. The excellent companies in this type of industry (flower delivery, UPS, etc) will at least allow to schedule a day-block (such as afternoon), etc (b) When I spoke with the delivery person they had a rude, self-righteous tone, and actually argued with me! We had a miscommunication about the 2nd delivery related to when I would be home and they actually argued with me about who was right! I've NEVER been argued with before in this fashion as a customer. Add the communication tone on top of it, and I am VERY disappointed. This was a Father's day present, something that is supposed to be a gift, a good experience. They irritated me enough that I'm being proactive to tell as many people as possible to STAY AWAY from their company in my area!

THE LADIES THERE ARE SO ADORABLE!! I work with KISD and we needed a fruit bouquet for quite a few people, and Lu-Lu and Francise took such good care of me. I did not feel pressured to purchase anything larger, like some companies try to do. The delivery was made promptly the next morning and everyone loved it!! And when I went in to place the order I was even treated to a complimentary chocolate dipped strawberry!!! SO FRESH AND PERFECT! THESE LADIES TRULY CARE! Prior to my order i read these past reviews and i admit they are scary, but i have to say they must have worked out whatever the problem was because my experience was AWESOME!

This is by far one of the best gifts I have given my wife I never did any thing like this and they helped me very much they even called to act like they needed something to make sure the address to her job was correct these people are awesome!!!!!