Zlata Savchuk
Google
The staff treats guests terribly. If you're not from Germany or Austria, they will simply ignore you — despite paying the same amount. The bathroom was very uncomfortable: the shower was tiny and torturous for a tall person. The bidet shower was broken and leaking. There were hairs left on the hairdryer. Overall, the room was poorly cleaned. The air conditioner hasn’t been cleaned since installation — all the blades were covered in dirt and dust.
At the pool, there weren’t enough loungers for the number of guests. There is a small table in the pool area where you can enjoy drinks, but you can't order coffee from the restaurant because they only allow plastic. At the same time, all the other guests were drinking beer from glass bottles from restaurant and bringing wine glasses and glass bottles from their rooms. Also they don't have towels for the pool.
Many people come to this place for the restaurant — as did we, reserving in advance. The service there was equally terrible. We waited 30 min to receive menu, then another 30 min for someone to take our order — and the restaurant was only 30% full. While our waiter was taking our order, another waitress rudely interrupted, speaking loudly about wine choices for other guests. It was extremely impolite and unpleasant. When it started to rain and we asked for an umbrella to be opened, she came back again, loudly complaining about it. We ended up spending 2.5 hours in in the restaurant due to being ignored by the staff.
As for the food: the vitello tonnato was tasteless, with a bland, unbalanced sauce. The risotto and pasta were tasty but significantly overpriced for this kind of place.
Moreover, the staff’s biggest mistake is assuming that guests who speak English don’t understand Italian or German. Unfortunately for them, I speak Italian and understand German well and understood everything they said. My friend doesn’t speak the language, so we chose to communicate in English.
This was the most overpriced and disappointing place we stayed in throughout our entire trip to the Dolomites. I do not recommend it