Pauline V.
Yelp
I love Eggers and have been coming to the Forest location for years, without any issue. I also frequent Richmondtown, Igloos, Urby, etc., always good.
July 3rd around 8pm went with my family, counter service at Forest. Waited at least 15 minutes for one of several (6 ) servers to greet us and wipe the counter which was dirty from prior customers. The rag was full of ice cream mess, but I ignored it...on either side of us, the counter remained dirty with left over dishes from other people. No one every bothered to remove so we could sit more comfortably. My son was really into coming for ice cream, so just continued on.
The ice cream area in front of us where they make the ice cream was terrible....things not wiped down, trash over flowing. The staff with dirty hands preparing orders...extremely unappealing. At one point a young person dripped fudge from his fingers onto someone's Sundae...thankful our server appeared more respectful, clean and I was grateful for this, but also seemed to be training. We ordered 3 sundaes....mine had one small scoop of ice cream, melting before I was served. Two of my son's toppings were practically invisible. All this, we tolerate, it's ice cream, ok, person training, etc. but while there, the same server with the dripping fudge picks up his shirt, scratches his back and continues making someone's ice cream dish! All while laughing, talking fooling around with the other servers, not a good atmosphere.....Forty dollars later we leave, way over priced for the items I received. When I got home I took the time to inform the store of this experience on their website, give them a chance to respond, explain, correct. But nothing. I guess they don't care about every location any more. Terrible, really. Will not be going to Forest any more for sure. Will stick with Ralph's ices or try somewhere else, maybe Coldstone next time.