Kim P.
Yelp
In a word: Misunderstood.
I went for lunch with a friend, who had previously dined at Eggscetera restaurant, and recommended it. Unfortunately, we encountered a series of misunderstandings with the staff that led to a disappointing experience.
Our first misunderstanding occurred with the hostess. We requested a table outdoors, and the hostess said it would take a few minutes to clean off a table. No problem. Then to our surprise, the hostess sat another pair of later-arriving diners at an outdoor table near the entrance. When we asked why we weren't given that table, the hostess said she thought we wanted a table around the side of the building. We never made such a request.
I was considering the combo breakfast, which comes with eggs, pancakes and either bacon or sausage. When I asked for fruit instead of meat, the server said that substitution wasn't permitted. I wonder why? Isn't meat a more costly item for the restaurant than fruit?
I ordered blueberry pancakes instead. They were fluffy and tasty but could have included more blueberries. (Maybe fruit really is more costly than I thought!) I also repeatedly asked for sugar-free syrup before finally receiving it. Very frustrating.
My friend ordered the chef's salad, which listed the following ingredients on the menu: ham, turkey, boiled egg, American and Swiss cheeses. The salad arrived with several unexpected ingredients: olives, peppers and onions. After unsuccessfully trying to remove these items from the salad, my friend requested that the salad be remade. The server wrote down the ingredients that my friend wanted. This resulted in the next misunderstanding. The salad arrived without lettuce! The third try at this salad finally proved to be a success.
My friend did enjoy the salad, although the time consumed by the multiple attempts caused us to be late to our post-lunch appointment despite my friend repeatedly imploring the server to quickly complete the order. I had already finished my lunch by the time my friend's salad arrived.
Although we didn't expect the salad to be comp'd, it would have been the right thing to do given the multiple errors. Or perhaps an offer of dessert? Or any form of sincere apology? Our tip reflected our dissatisfaction with the service.
Will I return here? Probably, because the food was actually pretty good and the menu has lots of interesting breakfast and lunch options. Still, the misunderstandings and lack of communications left us with less than satisfied.
