Wendy Y.
Yelp
I visited Eightfold Coffee Shop in the Arts District with high hopes for their seasonal honey-infused OJ cold brew creamsicle, but unfortunately, my experience was disappointing. After just two sips, the drink tasted like an old-fashioned tonic with no sugar--a far cry from the refreshing treat I anticipated. Despite the $7.50 price tag, I decided to ask if I could swap it for a less expensive matcha.
Although I understand that exchanges aren't always guaranteed, the staff's handling of the situation was unprofessional. When I approached the counter, the employee's dismissive attitude and personal judgment made me feel uncomfortable. His reaction was less about solving the issue and more about making me feel like a nuisance. He checked with his coworker, who informed me that a matcha would incur an additional charge.
Seeing no resolution, I chose to discard my drink and leave. When I mentioned discarding the drink, the coworker suggested it should be free, but the initial employee still insisted on charging me for the matcha. The inconsistent and unhelpful responses from the staff made the whole experience frustrating.
For a more pleasant coffee outing, consider visiting Maru Coffee or Etiquette Coffee down the street, where the quality, ambiance and service are significantly better.