Anielka G.
Yelp
I love going to this restaurant, been going for over 10 years to the location in 22 ave and 7 street. However,this location ambience, sitting out side, music is nice. I been to this location about 4 times or more in the past 3 month s with my family, today I notice a SERVICE fee which is posted outside the door where the sign of visa, master card is placed, of course I didn't notice because I just trilled to eat there and enjoy myself. I order my three kids , my aunt and my self, and one beer today was full which I understood, since there was a game, they had one waitress out side , and I didn't notice inside however, I knew there were busy so I waited it took a
Little longer then except , but my family is not as patience as me. I get upset because when I get my charge I notice a SERVICE FEE I asked to check what it is but I knew they were charging me for their merchant fees , I asked to speak to the owner, I walk to the bar the tap was about 50 and up plus the tip , the service fee was about $1 and change, I getting upset because I know years ago, this was illegal to do when the daughter of the owner come she starts telling with an attitude the reason why that a year ago they implemented this to help the business raised up, so I could
See her frustration why they did but I got to her level and said it was illegal to do then someone comes and tell her what is happing she saids NO SHE READ IT , I said no I didn't cause I love coming here all I'm thinking is the food, and I was not told by the waiter if I paid with a card I will be charge so the daughters owner tells me we love you as a customer but if you CANT go to the atm and pay cash then that's why we are charging you the merchant fee. I said
This should be included in price of your food so she tells me well are you going to be able to pay $13 for the chicken instead of $ 11 that you paid and I said YES. I asked again for the owner she said my mom is busy which I understood because she might be in the kitchen. When I did my research I come to find out merchant service have implemented this SERVICE fee where the business has to be register and have disclosures in the door to say it. However, waiters are not trained to let you know, then you make your decision. After she just gave me her back and ignore me so I left signed my credit receipt and I left. She is right I won't come back not because of the food but how she made me feel, I should be honor to be at the restaurant. I never disrespected you're waiters, or your staff, yes I got
A little frustrated and I apologized now but I was just trying to understand your point of view and I wanted you to understand mine. But it was easy for you to turned around and give your back. I work with business to help them with their business priorities I always look out for them and what's important cause I'm the end we are all
Customers. I'm
So sad I won't be coming back because I really love your food and location , I just wish the waiter would of told me upfront with a great attitude and I would never question it. ;-)