PaperFlower T.
Google
This place has so much potential! The food is first class, really an amazing experience.
However, the staff is lacking proper training. Such a missed opportunity. They could double their revenue, and most importantly, the experience.
The set up, the decoration of this restaurant is amazing, so are the views. But as soon as you sit at your table, the experience stops. There are no menu cards, which as such can be nice, but in that case, the staff should explain the concept. However, nothing.
We wanted to start with bubbles, but they didn’t have any. Nor any other aperitif.
One of us had the wine pairing. Again no explanation about the wine. The only thing they told us was the grape, the vineyard and the year. No explanation on the flavor, on why this was a good match with the dish. Even upon asking, nothing.
For the person without wine pairing, only one option was given as a glass of wine. That was not my favorite, but they didn’t have any alternative, so I was left without any options.
The pour for the wine tasting was very poor. See the pictures. That is one zip and it is gone.
We had to slow them down significantly. We were still chewing on pur food when they wanted to take away our plates. And at the main course we already were asked if they should order us a taxi as they would take 15 minutes to arrive. I appreciate the upfront warning, but it felt very unwelcome. Make the wait for the taxi an experience! Offer a cocktail, a digestive. Everyone is happy to wait a little with an amazing view, after an amazing meal, with a good drink at hand.
We observed the other tables closely, and we could hear the same confusion at the tables around us.
The food absolutely made up for it, but the whole experience could have been so much better, plus more revenue for the restaurant as everyone would be happy to pay for those extras.
We tried to enter the conversation at the end of our dinner, but they completely ignored our input and just repetitively asked which dish was our favorite. Missed opportunity.