Cris N.
Yelp
First, the classic double burger was very good. And probably worth $9.45 on it's own. However, it comes with fries, which is awesome and an unbeatable value especially for the heart of Old Town. BUT the fries were COLD, which is a cardinal sin. Basically inedible. If either of the servers had asked me how things were I would have mentioned it. But alas, no one checked in, and even when I left the huge pile of fries on the tray she just asked if I wanted a box. I understand that shoestring fries go cold quicker and these would have been great if they were hot. But they were cold and therefore greasy too. Because they're shoestring, You've gotta change your cooking process so that each order of fries is made to order and timed to come out of the fryer just before the order leaves the window. Otherwise, cold fries.
The ranch was also not good. Surely came from an industrial sized vat of cheap ranch. Wish they made their own. The Heinz glass ketchup bottles are nice though.
Parking can be tricky especially on weekends.
Cool space, nice TVs, nice wall of windows that open to the sidewalk. No patio which is a bummer.
Only one stall bathroom for this large restaurant and it's directly in front of the kitchen door (yuck) and with one of those loud air-assisted flushing toilets (can hear it from 100% of the restaurant) which is annoying and an oversight to put it in that location and only have one.
Asked for carmelized onions but didn't get them. Oh well, at least they took off the $.50 upcharge. The add-ons are very reasonable ($.50).
Menu clarity could be improved. The "sandwich" sections says you can get fries or a green salad for the same price. Burger section just says fries. The Bacon and El Camino descriptions need to clarify how many patties are on each burger. The American Cobb salad needs a description.
I hope this place makes it, corrects the issues above, and keeps their prices ridiculously low!
