El Conquistador Resort

Wow! Super resort. Very family friendly and tons of activities. The food was very good but the service from concierge to housekeeping were above expectations. What great people. So friendly and welcoming. This resort is huge. I had no idea when I booked it. I was just looking for something with a beach. These guys have their own island! They have a super fun water park, car rental on site, spa and countless places to eat and have a good time. My only complaint is that the bed was super firm and I ended up aggravating my sciatica otherwise, this is a top notch resort. Thank you for a wonderful time!

It really is just a beautiful resort. Very well maintained and lot’s of fun amenities. I hadn’t stayed there in a while and it was just as I remembered it (in a very good way). It’s as tropical a resort as you can get. And the views from the room were just breathtaking. Going to and from Palomino Island was super easy and once there there were plenty of shaded chase lounges (arrive early!) Our room was very clean. I can’t complain. Although some rooms from our party were not as well kept.

We had a fantastic dining experience at Bono, located in the beautiful El Conquistador Resort in Fajardo, Puerto Rico. From the moment we arrived, the atmosphere was warm and inviting, with a stylish yet relaxed vibe perfect for a vacation dinner.||Our server, Osbel, truly made the night memorable. He was incredibly down to earth and welcoming, making us feel right at home. He offered excellent suggestions from the menu, and we were so glad we followed his advice — every dish we tried was absolutely delicious. The flavors were rich and authentic, and you could tell the ingredients were fresh and thoughtfully prepared.||What really stood out was Osbel’s attentiveness. He checked in with us throughout the meal without ever being intrusive, making sure we were happy and had everything we needed. His friendly and professional service added an extra layer of enjoyment to an already outstanding meal.||If you’re staying at El Conquistador or just visiting the Fajardo area, we highly recommend dining at Bono. The food, the ambiance, and especially the service made it one of the best meals we had on our trip. We’ll definitely be back the next time we’re in Puerto Rico!

Beautiful resort, amazing service. I can't say enough about the friendly staff. Recommend the Vistas section as it has been beautifully refreshed. The LaBrisas is still a bit dated. There are breathtaking views from every corner of the resort. There's also a private island for a lazy beach day. However, the resort is about a hour from the airport, so be prepared for a haul.

We thoroughly enjoyed our stay at El Conquistador!! The resort is aesthetically stunning. Our family joked that it felt like a White Lotus resort. The staff was incredibly friendly and helpful. They always said hello, good morning, etc. when passing by. Palomino Island was fabulous! We spent two days there because we loved it so much. The water was bright blue, and the food at the restaurant was very good. We loved jamming out to the music on the ferry rides. The water park was super fun — we loved the water slides! The guys working the swim up bar at the main pool were great guys, especially Juan. We had a marina view room, so we were pretty far away, but we got used to it and never waited all too long for the funicular. The only complaint I have is that the Italian restaurant had horrible food. All 4 of us thought our food was the worst Italian food we had ever had. All other restaurants were OK 👍🏻 We would definitely stay there again!!

One of a kind experience at El Conquistador. Perfect for families with incredible views of the coast and upscale amenities. Service is excellent. Gabriela at the pool service was on another level. We really enjoyed our time. Will definitely come back soon!

Absolutely incredible! We loved our stay at El Conquistador! Every day was a different adventure, from ferrying to a private island, having fun at the private water park, exploring the beautiful grounds, pickleball, pool, and the list goes on! Staff were all so professional and helpful. Highly recommend this hotel and can’t wait to be back!

Incredible stay at El Conquistador! From the moment we arrived, everything was perfect. Eduardo, who greets guests at the entrance and takes them to parking in the golf cart, is always smiling and so respectful — what a warm welcome!||Tiara at the front desk is simply amazing — professional, kind, and always ready to help with a big smile. ||At Ballyhoo Bar & Grill, Aisha gave us exceptional service — so friendly and attentive! The food was outstanding, especially the arroz mamposteado and chicken breast with bacon and sweet plantains — WOW.||Huge shout out to Yajaira at the Coqui Water Park — she’s the sweetest, most caring lifeguard ever! So warm and wonderful with kids, and truly makes families feel safe and loved. She’s unforgettable. The whole water park team — Jean, Eli, Gian, and everyone else — made us feel like family.||This place isn’t just beautiful — the staff makes it magical. We’ll definitely be back!

Great hotel! I stayed in an ocean view room in the Las Brisas section of the hotel that looked out over Fajardo. My room was updated and the king bed faced the wall to wall window. I loved the walk in closet off the bathroom which gave me plenty of space to store my things. I enjoyed that I could charge everything to the room and not have to carry a credit card at all of the various locations throughout the resort. My only complaint was that there's wasn't more Puerto Rican food at the restaurants. I spent time at the pools and visiting Palomino island, which was unfortunately very buggy during my visit. I also tried all the restaurants at the resort and the food was good. My favorite places at the resort were oats for lattes, the cafe for guava quesitos, and la Ezkina for frozen drinks.

El Conquistador Resort initially gives the impression of a luxurious getaway with its beautiful location and promises of top-notch facilities. Unfortunately, that impression quickly fades. While the grounds are visually appealing, the reality is that the facilities are poorly maintained and riddled with issues. The rooms are a significant disappointment--dated, run-down, and far from clean. Housekeeping standards seem questionable at best, leaving guests to feel like they've paid a premium for subpar accommodations. Dining at the resort is another letdown. The food is bland, unremarkable, and outrageously overpriced. To make matters worse, long waits for a table or food are a regular occurrence. The overall disorganization of the staff only adds to the frustration. Whether checking in, dining, or trying to book activities, expect delays and inefficiency. The ferry to Palomino Island is a highlight in theory, as the beach itself is beautiful. However, actually getting there is a hassle. Long waits for the ferry, coupled with the resort's lack of organization, make it far more trouble than it's worth. Overall, El Conquistador feels like a resort coasting on its reputation rather than delivering a quality experience. The high price tag simply doesn't align with the disappointing service, lackluster amenities, and unclean accommodations. For the cost, you're better off seeking lodging elsewhere. Don't waste your time or money here.

Great location. All in one resort, food, pools, water park, bars, live music at night, pool tables, private island. Do not expect Mexico resort customer service (we usually go to Mexico). The island vibes and customer service are very chill. Saw quite a few people complaining. Locals and tourist alike. I had nothing to complain about, but it came to coming back if I needed more drinks or food, was always lacking in that department. I did encounter some almost bad customer service, but thank god that I booked with Hotels.com aka Expedia. I had 2 reservations. One directly with the hotel and another through Hotels.com. I had a last minute change to plans because the ferry to Vieques was full on 4th of July weekend. The hotel was not willing to budge on the change, so I kept that one night. I had to reduce the second reservation by one night, Hotels.com did it with no issues and the hotel waived the change fee. The food is pretty good here, not bad, but will add up in cost. Palomino island was pretty cool. Very relaxed atmosphere and they have restaurant and bars there. There are bar tenders walking around, but bad service. You have to chase them down. I had to track them down to make an order. The chairs and umbrellas are free to use. The alternative is to rent a cabana. It gives you a VIP location for only you and comes with a bucket of water or beer. It's $100-$125, but will give you a better customer service. Recommendations: 1. Book through Expedia or Hotels.com 2. If you have kids, go to Walmart or Econo supermarket and stock on snacks and water. 3. Rent a car to visit local eateries, bakeries, go to el Yunque, visit other parts of the island, etc. 4. Don't just stay in the hotel unless you've already seen everything and just want to relax. It's one of the best hotels in the island. Next level would be the Ritz and the like.

Absolutely beautiful resort with wonderful facilities but incredibly understaffed and terrible service overall. Of every resort we have ever stayed at, the concierge here was by far the worst and relatively useless... they acted as more of a front desk than a concierge and the wait was very long. 4 days wait for laundry, 30+ min wait for coffee and snacks. Pools and rooms were lovely.

Amazing family friendly resort! Food was delicious, rooms were nice and renovated and staff was attentive. Only thing I wish is that it had a club or a more private room with music, they have the space to add something like that or a casino like some of the other resorts in San Juan.

Service at most restaurants poor. They have a private island called the palamino island, after waiting over an hour for the ferry, I learned 4 hours later impossible to get a drink at the bar and the chicken burger I had ordered I ended up canceling after not received for 3 hours and told by the server that the kitchen is understaffed and takes 3-4 hours to get the food. Elevator in the hotel was as broken for 6 days. Made several calls to the front desk and the golf course, went to voice mail, I left message to call me back and they never returned my calls.

I am surprised by the 2.5 overall rating of this hotel. While it has a few areas that need improvement, I believe the low rating is not justified. Let's get the negatives out of the way first. Cell service in the lobby was not good. WiFi was frustrating. I tried to connect to the WiFi in the lobby and a purpleportal.net page came up requesting birthday, mobile number, zip code, email and gender! Seriously? I am not providing this info so no connection. The hotel seemed to be a little under staffed. But the staff was courteous and helpful. Generally it felt a little disorganized. The restaurants could be better but served the purpose when we didn't want to go out. I was really impressed by the Palomino Bar & Restaurant on the private island. The food was far better than the restaurants in the main hotel. Oh, and the resort fee of $65 in addition to the room rate. But it was disclosed during reservation so no issue. Now the positive experiences that earned the 5 star rating. This hotel is family friendly with all the pools, private island, play area for kids. We visited over spring break, the hotel was bustling with children. So it was a little noisy, especially in the lobby area. I love kids. So happy kids running around did not bother me. The hotel can be a quiet retreat when the kids are in school. :) We had two rooms. They don't seem to be new but certainly not dated. The hotel was devastated by the hurricane in 2017. It is still renovating; currently at 368 rooms and suites, growing back to 750 rooms by 2025. The view from our room was breathtaking! Amenities include four pools, Coqui Water Park, golf course, tennis courts and a private Palomino Island. We took the panoramic elevator to the funicular and then the ferry to the private island. There could be a little bit of wait for the ferry so it is better to make a reservation. Palomino Island is so beautiful! Cell service is good. The food at the Palomino Bar & Restaurant was among the best we had during the stay in Puerto Rico. All in all, we had a great experience with the stay that justified the five star rating.

Beautiful views, installation is well kept for the most part, friendly staff, couple of dining options in the hotel. My stay was only for 2 nights on labor day weekend, not many people was staying over seems lots of tourist go for a day pass

Wow just wow, I don't know how this hotel qualifies as 4 stars. Staff is not helpful ! After check-in me and my husband get to our room and the door won't open we talk all the way back to the lobby. They hadn't charged the door battery. 2 days later same thing can't get into my room, security takes forever to arrive doesn't fix the issue we have to pack all our bags to change rooms. SPA is expensive and not good! Jacuzzi water is not hot, massage is not even close to what a $170 massage should be, spa manager is unprofessional! Haven't had 1 decent cocktail, lunch and dinner on the other hand is very good ! No yummy tropical fruits. All and all terrible experience at this place !

I recently had an extremely disappointing experience at El Conquistador Golf Club. The staff were unprofessional and unhelpful throughout my visit. From the moment I arrived, I was met with rude and dismissive attitudes. The front desk staff seemed uninterested in assisting me and were visibly annoyed by simple questions about the course and facilities. The lack of organization was also evident. My tee time was delayed because the staff claimed that they had only few golf balls at the range and there was no communication or apology from the staff. When I finally got onto the course, I encountered several issues with course maintenance, and yet again, the staff were indifferent to my concerns. The lady managing the mobile bar presented also a nasty attitude. We wanted to keep an open tab and in an unbecoming way she requested a 20% tip. REALLY..? Overall, the poor customer service and unprofessional behavior of the staff at El Conquistador Golf made for an unpleasant experience. I expected a much higher standard from a club of this reputation and will not be much better. I will not be returning. By the way... the golf course is beautiful and challenging with spectacular views and greens are well kept.

We enjoyed beautiful weather and scenery. The food was generally pretty good. The rooms were in decent (but not great) shape. Had everything else been ok, this stay would have warranted a 3 or 4 star review. There were significant issues, however, with add-on charges and inconsistent service. 'Additional', required fees annoy me to no end. If the extra charges are required, they should be a part of the room fee. What's next? Are hotels going to start charging $25 per day for use of a pillow? $20 to use heating or air conditioning? It's fair to say that this is a concern for the whole travel/tourism industry, but never before have I seen so many 'additional' required fees (housekeeping, resort, room tax, muni tax, sales tax, 1xbell service). Ugh! Service was very inconsistent. The issues were significant because the resort is somewhat isolated. Thus, you couldn't just pop outside the resort and dine at a local restaurant or grab a taxi. Our worst experience related to arranging transportation to the airport. A day in advance, we asked the concierge to help us book a car service to get us to the airport for an early morning flight... we struggled to get confirmation... we struggled to get a car service that would take a credit card... (we need to use a credit card in order to submit expenses for reimbursement). We ended up scrambling at 3:00 in the morning trying to find a car servie that could drive us the 60+ minutes to the airport. It was a very frustrating experience.

The hotel continues to ignore me for months I have asked for my issue to be sent to their management and the booking site and my bank are seeking a resolution on our behalf. I waited to post all the issues we had to give them a chance to resolve. If they don't I will update. The issues were safety and health issues.

Here's the deal. Pros: Had a blast here. Good drinks. Very family friendly. Lots of areas to play games and a nice little water park too. Palomino island is beautiful. Also everyone speaks perfect English and the views are beautiful. Some of the downsides: Overpriced in many areas. I expect upcharges at resorts but there are a LOT of required fees (including a $20 bell service charge regardless of whether you use them). The food is also very very mediocre and expensive, which I guess isn't a big surprise at a big resort. If it's crowded it may also be impossible to get in to a restaurant without a reservation. We were turned away without even the option to wait for a table or eat at the bar. We did eat at Bono, the Italian restaurant. It was the worst service I've had in a long time. Took over 90 minutes for our food to arrive and 30 minutes to get the check with no water refilling throughout the meal. I paid $40 for lobster ravioli that was majorly undercooked with very chewy and unpleasant lobster meat. It honestly didn't even taste like lobster it was so bad. Please don't waste your time and money at this place. Cafe Bella vista, the restaurant on palomino, and ballyhoo grill were much more reasonable. I did not try Las Brisas. Regarding palomino island, it was a bit inconvenient that you had to book a ferry to the beach and were limited by availability and timing of the boat. We did very much enjoy our time tho. Overall, I had a wonderful time in spite of all the above inconveniences and overpricing. I would in fact come again but would be prepared for the overpriced room charges and food.

I don't know why the reviews are so low. I really liked it here. This is a huge hotel with so much to do. The pools are amazing, the water park (yes there is a water park here) is lots of fun, and Palomino Island is beautiful. Our room was big and had a wonderful view. The only reason I take a star away is because the check in and check out process was super slow. It is a very big hotel with lots of guests but still it was the worst. We only stayed one night so we didn't have a chance to experience many restaurants. Next time.

The customer service we received was perfect. Everyone was super friendly and willing to go out of their way to please you. Pool was refreshing and the water slides were fun. Food is fresh and delicious.

My family stayed here for 4 days. I absolutely loved it. It was exquisite!My family and I enjoy our stay here. The rooms were nice the staff was welcoming . Everything smelled, looked clean! The pools were clean and fun. The water park great experience for my son. This place had everything you want and need on vacation. I cannot imagine what it would be like once it is fully renovated after a full recovery from hurricane Maria. The food here was delicious, coffee shops were on point, and the ice cream shops was superb.

It's a beautiful resort. There are shops, a game room, numerous pools, a small waterpark and many places to eat; even a swim-up bar at one of the pools where there is music at night. Everything was clean and the staff was friendly. I'm giving it 4 stars instead of 5 because there was a problem in that the bathroom had a sunken bathtub. As two people in our 70s it was dangerous trying to get in and out to shower. If we were to go again, we would definitely request a room with a walk-in shower. There is no gambling so if you're a casino lover, this is not the spot for you but it's a wonderful place for families or anyone wishing to relax and have fun.

How did they create such an atmosphere? This is hands down, the most beautiful resort I've ever been on, naturally. The architecture of the place flows beaut into the cliff that you're staying on. This was my first time in Puerto Rico, but once I saw this location, I knew I had to book it because no other place would compare. I'm so confident in my decision and if you book, make sure you get the superior rooms over the marina.

We had the best experience at this resort! It is massive and the panoramic views throughout the property takes your breath away every time. They even have their own island that they take you out to. The staff were all very helpful and friendly. We had top notch service from the water park, transportation, and restaurant. We are already planning our return to take advantage of the rest of the amenities on the property!

We're staying in the Casitas next door and supposedly we have access to the restaurants on premises, but every time we try to go, they say we're not allowed. Then we tried to go golfing which closes at 3 (?). We arrived at 2:45 and they were already closed and said we couldn't play. No one here wants to make money. We're doing our best at trying to spend it on drinks, food, golf, and shopping, and no one will allow us to.

Although, this property had some of the most beautiful tropical landscaping I've ever seen, it was unfortunately the worst hotel experience I've ever had! My husband and I felt like we were very misinformed about the price - there were many service charges added to our bill. For example, we were charged for "bell service" twice without being told there would be a charge for someone to show us where our room was. We were also charged for "room service" when we never ordered any room service. There is also a resort fee of $40 for each night you stay, which we were not aware of. After the total, it was practically DOUBLE the room price. The restaurants here were also a huge disappointment. The hours are very limited and many times the food took over 30-40min to come out so you would be sitting for 10-15min with no server in sight. The selections were so overpriced for the quality of food plus we didn't see any authentic Puerto Rican dishes here. The hotel itself is very beautiful and the rooms are very spacious. Most of them have beautiful views around the facility, but although we booked an "ocean view" we were facing a tree on the 1st floor and we woke up to go karts driving back and forth outside our balcony. The big tree was beautiful, but we definitely wanted an ocean view. So, we ended up changing rooms and got a room on the 5th floor, which was much better. We did notice there was an ant problem in the room even though we were high above the ground. The bathtub/showers are also sunk down and a little challenging to get in and out of - you can easily slip and fall if you're not careful! In addition, we had trouble sleeping as there was a lot of noise in the hallways that you can hear easily inside your room. The best thing we did enjoy was Palomino Island - the beach was very relaxing and there are restrooms and a restaurant on site. The boat ride was really nice as well. It is a shame that the hotel does not meet the expectation of staying at a resort. I would have certainly expected a higher level of service, hospitality and value for my money.

Property is old and dated. The walls are super thin and can hear every cough, snore and conversation in detail. Doors slam on every room which rattle the walls. Bed is hard and very low to the ground. All furniture and accessories are very poor quality.... Not worth the money for the nightly price. Front desk kept hanging up on me when I had a question they could not answer. Restaurants had limited menu items and were under staffed. The island is beautiful but this property is not worth the expense! I will return to Puerto Rico but not stay here.

My husband and I came here for several days. The resort is beautiful and the food was generally good. Not out of this world great. We took the ferry to Palomino Island a couple of times and the food was amazing there. The hotel has many many pools and its own water park with a lazy river. Every pool has its own bar and the main pool has a swim up bar. There were a couple draw backs. Every time we used the concierge desk to arrange something for us it was wrong. We had them book a taxi for us to go to an excursion and received a text confirmation however when the taxi didn't arrive and we look into it, they had booked the taxi for a different time than our confirmation and would have us arriving to our excursion after it had started. With the help of one of the bell boys, we were able to secure other arrangements. They also told us they made our dinner reservations at one of the restaurants but we arrived two days later for our reservation only to learn they never made it. Luckily we were able to get in anyway. Lastly, the resort does not provide any transportation around the town. No shuttles or anything. A 5 min taxi ride will cost you $30 one way. So if you want to go to Old San Juan you are looking at $180 one way. Even with these few items, I would still come back here. It's amazingly beautiful and the staff is very nice. We had such a great and relaxing time. Until next time!!!

The resort is gorgeous. i had no problems with my room. The view from our room was perfect. the private island is gorgeous and totally worth the experience. cons, food is abysmal. I can't even list all the terrible food. Ill list the good food. Octopus at the bar in the marina was good, and the poke bowl at the bar In the private island is good. Everything else is just abysmal. Carton Egg omelette for $20 Horrid. private island has a cool ferry. But they need another ferry. it doesn't hold that many people and when we came, the hotel was not busy, at most 1/4 capacity, and you can't get to the island cause the ferry is all booked, can't imagine how bad it is when the hotel is busy. Pro tip, once you realize there is a beautiful little town five minutes walk away from your room, with some of the best local food and bars, then you can just avoid eating at the resort and enjoy yourself.

The resort came with a $400 per night price tag and self-parking costed an additional $15 but I do think it's well worth it. Located in Fajardo near the Seven Beach, the resort offers a variety of amenities including a water park, many pools and jacuzzis, gaming area which includes pool tables, foosball and many more. The best part is it offers boat trips to a private beach where guests can soak in the sun and hang out at their restaurant. The hotel rooms were spacious and came with a walk-in closet and an ocean view. My only complaint was it took an hour to check in.

I give it a 5 for the beauty of the resort. The cafe has good coffee and pastries. The outdoor restaurant was ok service was great, friendly thoughtful. However the Puerto Rican restaurant food was not to my liking not authentic except the sanchocho was delicious everything else was blah wouldn't return there. You can stay at the hotel but do venture out to the nearby walking distance restaurant that have excellent fresh seafood and other dishes. Overall I loved the area Fajardo it had something for everyone and the people are amazing!!!

What was an otherwise lovely stay was ruined by the incompetence of the valet and parking staff

Took my 2 kids - 14 year old son, and 18 year old daughter along with her boyfriend for a 5 day stay at the El Conquistador. What a terrible decision I made. I wouldnt recommend this resort to my enemies. This has to be the most terrible place I have stayed at and taken my kids to. Arrived to Resort at about 10 at night. The place was desolated. No one working let alone walking around. We thought we had arrived to the wrong resort. Straight out of a creepy movie. I literally thought we are being setup. Not to mention the horrible and long cab ride from the airport. You are looking at an over hour drive from the airport to this disgusting resort. No lights on the roads and you cant see anything. Its an hour plus drive to no where. We finally so this one guy working behind the desk and was able to check us in. Kids hungry and nothing opened to eat but this one cafe. Guy behind the counter was clueless, but after a half hour he was able to make one coffee and heat up one muffin. We got to our rooms, and I knew I was in for a treat. This trip was going to be a disaster. Nothing going well, and arrived to a room that Chucky from Halloween stayed in. Room smelled like something had died in there for weeks unchecked. Big fan in the hallway thats loud and is usually placed for floods and mass destruction. My kids were down the hall, and they had the same bad smell. I let the night go and waited for the morning to complain. Morning arrived and went first thing to the front desk to complain. I was greeted by 2 uneducated and unprofessional staff members. They basically handed me a card and said to contact Guest Services Manager of whom I am still waiting for an email or call back and we are now in January. Holding my breath. The entire trip from the night of arrival was horrible. You will run into some of the most rude, unprofessional and uneducated resort members in there respective field. The food in the entire resort takes years to get. You will be waiting for at least 1-2 hours at any restaurant or cafe to receive your food. There is no nightly entertainment and literally a joke. All you have to do is sit by half lit fire, and you are lucky if the chair around it is safe to sit on. Taxis take hours. You get quoted one price, and then the price changes. No staff member will help you. There are no managers who will even listen to a complaint. Its as if you are working for them. Basically you are on your own and the money you spend is not there problem. You are the fool that came to us. You should have been more careful and have read the other dozens of horrible reviews. Basically I got suckered and didnt do my due diligence, shame on me. I am writing this to warn others. Dont say I didnt tell you and I should have listened. This place just doesnt care and I dont know how they are still in business. They are stealing peoples hard earned money, and are giving nothing in return but there poor and rude behavior. I am not a person to complain and if I took the time out to write this you could trust me in my experience. I would hate to see others go through what we have been through at this resort for 5 days. I dont have or could share one good memory or one wow factor for 5 days. Poor, Poor and more poor each day. You get knocks on the door at 8am for cleaning. You tell them to come back and they knock for another 10 min. They dont understand what come back means. I could go on and on but I think I have said enough. Do yourselves a favor and skip this one. You will thank me trust me. Cheers.....

The pools were beautiful & the service was excellent. The room was clean and comfortable, but also worn and dated. The resort felt excessive especially given the state of the room. The restaurants were good and on par with pricing in Puerto Rico. Overall the resort was beautiful.

Ten star resort with two star service. Property is off the scale; they are recovering from hurricane still, but again service extremely lacking for the price point paid. Maybe in 4-5 years when they get their act together.

What a mess. The view was spectacular and that all. If you like cocktails avoid it horror stories when asking for a martini or an any other non tropical cocktail. If decide to stay at this place avoid the seafood restaurant down by the pier. The hotel staff was less than helpful. I had to search for 20 minutes to figure out my room was on a lower level and required a gondola ride.

It's November 2021 and El Conquistador seems to be a work in progress. They're trying really hard but still have a way to go to truly be in the 5-star resort category and be worth the prices. Many areas are still under construction. It is true they have no valet service but it's probably due to COVID more than anything but they pick you up and drop you off in a cart and I never had to wait more than a few minutes. Staff are very friendly. Room with a king bed and view was huge and clean and did have a great view. Food and drink were expensive. If you open you window/sliding glass door, beware the mosquitoes!

This place was wild. I was here for a conference and I cannot lie to you, I was nervous that I was going to have trouble getting about because I do not speak Spanish well. That was not a problem! Everyone spoke English and Spanish. I guess the resort was hit hard by a hurricane and they are slowly coming back to order. I was on the 4th floor which I guess is one below the lobby as the building goes down rather than up. I had a wonderful view of the ocean, absolutely stunning. The unique item was the bathtub you stepped down into instead of over and I did not mind it. It does get a wee bit slippery but just practice common sense and you will be super. The food is expensive but I actually frequented the coffee bar and I got a criollo and I was hooked, that is all I wanted to eat. I got the actual breakfast at barisas and it was good but $$$ for a French toast and a coffee, i think it was around $25 with tip. But then my colleague and I went to get coffee (which btw there is no skim or 2% milk here or basically anywhere we visited on the island) and I got a cariollo and like 15 later, I want more. We did go to Bono and i will review that separately. There are birds in the lobby and a lot of socializing areas. I was here for work so I did not explore the amenities too much but I did go to the lower part of the resort where the water park is and you take a a funicular train to get there, quite cool. It is sketchy looking before you get the resort, which is gated with guard, but I did not have a single issue aside from crazy drivers and my AVIS car having faulty brakes. The hotel is massive and a lot to see, I recommend it.

While the pool and room were really nice service was terrible. Here are a few examples 1. I needed to get my car in a hurry in order to get my daughter to an emergency room due to food poisoning the valet had lost my car for over forty five minutes. They did it by writing a different name on my car key. although I was telling them that this is in fact my car key, they wanted all kinds of proof first. I described what's in my back seat specifically as a way to prove that it's my car. It was not sufficient. They asked me to run back to my room and get the rental agreement (with a sick vomiting 7 yo in tow) I finally was able to pull up proof from an email that had the car's picture with her license plate. This is all while I was trying to get my seven year old little girl to the emergency room. 2. When I was locked out of my room for over 30 minutes in the early morning because my key was not working and I was sent back with a new key which was not working until they figured out that the battery on the door panel was dead. 3. When I was circling in the parking lot for about twenty minutes to try to exit and the panel on the exit was not working with my room key and calling the camera in order to be let out was also not working because no one was answering and telling several hotel staff who were passing by of the situation was also yielding no results. 4. One late at night I was calling the hotel to request a shuttle from the parking lot Because it's so dark and there's no lights whatsoever there, making walking almost impossible unless you have a flashlight, and no one was responding for over 20 minutes. Me and my seven year old ended up walking in the dark alone.

I was impressed by the care taken by the front desk staff. Miguel was tremendous spent an hour with me at 1 am to resolve an issue with Priceline. Victoria was super polite and patience with me as I was frustrated. Yolanda responded to the issues with the third party booking and added some good faith contributions to accommodate me with the inconvenience. Shout out again to Miguel who got the ball rolling.

Visited this place about 17 years ago, and it just seems like everything that could go wrong here possibly has, We stayed for 3 days. Thankfully only 3 days! the Pros: The property is an absolute beautiful view of Fajardo, the coast line, the landscape is definitely a plus as I remembered, the water park is an added bonus however very needed especially for families staying with kids, or else there is nothing else asides from the pool on the "pool level". The Funicular is fun. The Palomino Island beach is incredible. Not very expensive to stay here compared to other resorts. Golf course looked well kept The Cons: This place seems to be under a constant construction, including Palomino Island Just don't know if all the hurricanes and black outs plus COVID hurt this place bad... The line to check in can take a very long time and after spending 4 hours on a plane and airports, Just wanna check in as soon as possible without the stress, I blamed it on island time, for benefit of doubt. We stayed in the Marina which is close to the water park and ferry for private island however very far from everything else IE. The front desk, lobby, concierge, coffee shop, Ice cream shops, and night life. There are 2 Funicular and one most of the time was out of operation. Getting up and down could take some time, and may have line's especially in the morning or at meal times, My first day there attempted to jump on ferry in the morning to visit private island and only beach. Was told needed to make a reservation and without one couldn't get on ferry cause it was booked, however luckily there was an extra ferry available and if we waited could board when there was space... after some complaining we got on in 15 mins Thanks for the heads up at check in? Or 3 months ago when I booked my trip? Later on same day, my first day here with my family, tried to sit for dinner and was told without a reservation you cannot sit for dinner and there were not reservation's available anywhere! 4 restaurants and not one availability for a family of 7 !!! Like how could this be ? My Mother in law had to run all the way to Concierge in her bathing suit and tears in her eyes to beg to get a dinner reservation for us, which at first she was told nothing is available but the they said they would help us out and make a Resi for us at the restaurant closest to our rooms the Bally hoo, got there at 7pm like they told us to and No Reservation!! After some complaining they just sat us , The only way anything was done was based on lots of complaining, most of the staffs faces are numb to this, they blame everything on management and seem like most are very poorly trained in HOSPITALITY the business they are in. The food is not very good here dinners are super expensive for the quality of food served, we ate at the Italian place upstairs the second night and was not good either, The breakfast buffet is boring and not worth it. Pizza was cheesy and soggy! How about some authentic Puerto Rican cuisines??? There were none, I think I found tostones that's it ! Over the course of 3 nights we watched numerous families turned away for dinner because they didn't have reservations! How absurd! You need to always be able to accommodate based on the volume of people you have staying at your hotel! Called the front desk and concierge and housekeeping tried to get a crib for baby and NO ONE PICKED UP. Several attempts they just don't pick up, had to leave my room for a walk and find someone. Some of the men's bathrooms were absolutely gross by the Marina, areas around the resort smelled like urine especially the bridge at the water park, the rooms are a little dated and not the cleanest. The Cabby that picked us up told us everything we were unhappy about is what everyone he picks up says the same. That's why I wrote this review clearly my situation is not isolated, they make you think this place functions as 5 star resort. It definitely doesn't and I will never be back. I love PR but I rather stay at Marriott Stellaris in San Juan.

EL CONCONQUISTADOR/LAS CASITAS REVIEW: 1 STAR AUGUST 2023 - WARNING - WARNING - WARNING !!!! PLEASE DO NOT MAKE RESERVATIONS AT EL CONCONQUISTADOR OR AT LAS CASITAS RESORT!! HONEST REVIEW WITH $20,000 BILL ATTACHED (see photos) _____________________________________________________________________________________ OVERVIEW: I just spent an 8-day stay at the El Conquistador Las Casitas (with my 16 and 13 year old sons), had the WORST VACATION of my 50-year life, and spent over $20,000 for it. Your ability to totally relax is greatly inhibited by the constant struggle to get any service. This place is a complete SCAM TO RIP YOU OFF with UPCHARGES THAT HAVE NO VALUE. I may not be able to do anything about it now, but I can try to WARN YOU so you do not fall into the same TRAP where they charge you a lot of money for mediocre food, poor service, long waits, and even rudeness. I love Puerto Rico and this is my third trip, but this was an AWFUL EXPERIENCE! I know PR has had some tough times due to Hurricane Maria and the Pandemic, but that does NOT excuse any of this... Have you ever met a man or woman who was very attractive (pretty face/pretty view), but no real substance behind it? Well, that describes the El Conquistador and Las Casitas Resorts perfectly. Just a pretty face/pretty view gets old and is not the only element of a positive long-term relationship or the basis for a return customer. In a great relationship, intelligence, humor, and kindness are also highly desired qualities . At an expensive resort costing you over $2000 a day, things like professionalism, attentiveness, competency , and expediency are desired. Without these qualities (that El Conquistador and Las Casitas have very little of), the business will likely fail ...unless they can continuously find new customers who are not aware of the failings and hope the new customers fall into their "TRAP." While the hotel has some low-level employees who are very kind, those people alone cannot change the many, many problems that this resort has. Here are some details: 1. ALMOST NO VALUE FOR YOUR MONEY! I booked a Las Casitas 3-bedroom Ocean View with my two teenage sons for a summer vacation (and to celebrate my 50th birthday) that cost from $1700 -$1900 a day (including taxes). It was pretty and clean, but also in the most boring part of the resort. There are three pools/hot tubs and one mediocre restaurant (Las Tapas), but there is nothing else to do unless you go to the main resort (El Conquistador) or just leave the resort (explore Puerto Rico on your own). Because Las Casitas is so far away from the main resort, they have golf cart drivers to take guests to-and-fro (10-15 minutes each way). This also makes it very difficult for a quick mid-day stop to your room and you get to enjoy your room less. YOU CAN RENT IN THE SAME EXACT TYPE OF CASITA THROUGH AIRBNB or VRBO for roughly $400-500 a night: Airbnb Casita Village 3 bedroom, Las Casitas Conquistador - https://www.airbnb.com/rooms/51668624?source_impression_id=p3_1692634579_PCJY1q%2BuWi4%2BDcxx and 5546 3 Bedroom Ocean Front Las Casitas Village (vrbo.com) (see attached photos). Most of those units have washer/dryers too!!! And, the ridiculous El Conquistador/Las Casitas $1000 a day upcharge gives you nothing but an "assigned butler" who you can text if you want something. My butler was super nice, but half the reservations that I asked him to make (restaurants/cabanas) did not even work because the main hotel staff is so incompetent!!!!! SO, WHAT DID I GET FOR THE EXTRA $1000+ a day (more than AirBNB and VRBO cost)....simply access to the El Conquistador pools, restaurants, water park and private island. They are not worth it...more on that later! If you really want to use the El Conquistador pools or go to the private island for the day, just select a cheap room in the main hotel (like $350), pick up your arm bracelets at the main hotel front desk and head out! You can actually stay at a better resort or rent an AirBNB, and just consider the cheap $350 room at El Conquistador a "fee" for your need to use the pools/island. And, it will cost you a lot less than the $1000 a day UPCHARGE that I paid.

Wonderful resort. Also Marina Lanais next door seems like a fun, chill place to stay.

I was fradulently charged for drinks on a room account. When asked how this was possible without a signature, the hotel staff informed me that it was sometimes "done by mistake." Discussed at checkout and charges were reportedly reversed and a new bill was generated without the charges. The original amount was charged to my credit card - with the fradulent charges and I am currently disputing bc El Conquistador has yet to return my messages requesting a credit. I have disputed these charges, hopefully my story will remind people to do a line item bill before check out. The charges were scattered and small enough to be dismissed.

Worst experience ever, rude personnel, the room was in extremely poor conditions, this doesn't worth 300 dollars per night. Dirty room

Stayed here two different times in 7 day period. Twice I had issues with my rooms. They charged me $95 for a tiny rib eye in the Italian restaurant. Filet mignon!and lobster was cheaper. I eat out all the time in many restaurants all over the world. You guys took advantage because you're slow. Shame on you.

Stayed here for 3 nights on my birthday weekend and fell in love. Staff was extremely nice and helpful. That place is paradise. Their Italian restaurant was delicious! The room and bathroom were super clean. Bed was comfy. Definitely going back!

The breathtaking views and landscaping are second to none. why I don't recommend are for the following reasons: I prepaid for stay it took 30 minu to find my reservation, my room was not clean (found someone's toothbrush on the floor in front of my bed), tub floor was peeling, damaged wall, front desk apolofixed, offered 1 night refund and housekeeping services - they sent two young men with a rag and spray bottle to clean room - teo young men stated that many guests complain about dirty rooms and room damages, public restrooms have broken locks for most doors, etc., upon check out I verified I would be refunded for the one evening I was promised on first evening - no one answers the phone and Expedia cannot get confirmation of refund. This establishment is poorly managed - STAY AWAY!

This hotel is a Waldorf Astoria resort that is nestled in the side of a mountain in Ferjando Puert Rico. Due to its location the layout of the hotel was unique. The hotel had glass elevators that provided beautiful views. To get to your room it required riding a tran similar to an outdoor elevator which stopped on each floor on the side of the mountain. This also allowed you to have a beautiful ocean view. The rooms are nice and spacious but the balcony was everything and gave me life. It was the size of another room with an oceanfront view and high privacy walls. There are 4 pools, jacuzzi's and a water park. I'm not a big pool fan and asked where's a beach. A gentleman pointed out to the middle of the of the ocean where there was land and that required a boat ride to get there. There's a gym and shops for shopping. I found the restaurants to be expensive. I got a simple breakfast and it cost almost $15. I was there for an event which had a lot of people. If you want to drink the store on-site is very expensive. People at the event took Uber rides to the local Walmart. People returned with gallon bottles for the week i.e. gallon bottle of tequila for maybe $40. People returned with large clinking shopping bags. It's a large hotel but once you're there you kinda forget to leave. I would suggest visiting and enjoying it he hotel it's worth the trip. While traveling to the hotel from San Juan there didn't seem like much to explore off site. We passed through a lot of residential neighborhoods. So, on the last day I spent the night in new San Jan. I walked around and found and actual beach , shops and casinos. I ate an authentic meal seafood Mofungo and sister friend had the beef. I think it's an acquired taste. . I wished I had planned a longer trip so I could have seen old San Juan.

Terrible hotel. I knew it was going to be a bad trip when we arrived and there was no bellmen to greet us. Dinner reservation at Bono's first night was horrible. Insufficient staff on duty and waited over 90 minutes for meal. Golf course was in horrible shape and carts were decrepit. Large, feral cat running thru the property unchecked. And the worst part of the trip: Discovered bed bugs in our suite and manager dismissed our claims, as "impossible, we don't have bed bugs in Puerto Rico", so they are stupid, insensitive liars, as well. Spent thousands on removing bugs from our belongings upon arrival without so much as an apology let alone reimbursement. Would not wish this on my worst enemy. Do not waste your money on such a terrible hotel!

If you want to go to the beach or private island - think twice before booking. At check in we were told no opening to get to the private island during our 5 night stay. We could keep checking in, which we did, and did make it to the island our final day. No beach at the hotel other than the island. Very different island from pre-hurricane. Minimal activities, but a beautiful beach. Food on the island pricy, but very good. If we had not asked many times a day bout cancellations we would have never gone to the island. They are only running one small boat for 40-50 people once an hour. Not good. The water park was fine. Glad it is now included. You must take the funicular down to the marina for the waterpark or island. Only one works, so allow 30 min to get down. No wifi anywhere. Minimal cell service. Daily resort fee and taxes of around $100/ day but not sure what it covered. Even tennis ha a charge. Tons of employees. Staff everywhere. All very nice, but they follow a script. They can't answer many questions and definitely can't deal with problems. If you are traveling with kids be aware connecting rooms are an additional $125. Eat dinner off property. Book Estaction weeks in advance before you travel as it will be booked. Kalizos and Pecaito were also amazing and take reservations. On the way to or from be sure to grab a sandwich at La Familia Bakery 2. Amazing. If you plan to go to El Yunke you probably need a tour. Hotel gave us a map and 3 things to see and do. All were closed except to groups. Overall beautiful. They need to fix the boats to the island. When I went to check out the 4 people in front of me were leaving early for other resorts since there is no beach and you can't get to the island.

While I understand prior reviewers' remarks about the hotel not quite being up to snuff, I think it's making its way back to a 5-star resort. We were here for Christmas Eve and Christmas and we're first impressed by the beautiful grounds and breathtaking views. We took advantage of the water park and ferry to the private beach (you pay for it, so definitely go to both...and where else will you find a water park with the Caribbean as a back drop?). The restaurants were well staffed and the servers very friendly. The food was mostly on point...Waldorf level? Not yet, but decent. My main complaint was the beds...so hard and uncomfortable (though the BF had no problem sleeping soundly in our bed). Definitely not the overstuffed plush beds you would expect of a Waldorf. Also, our bathroom had this weird dipped bathtub/shower duo and water that was almost too hot to handle. Our in room phone also wasn't working...but you can just call the front desk with your cell phones (again, details a 5-star resort wouldn't overlook). Otherwise, we really enjoyed our stay here and would definitely come back...especially when the spa and fitness center are back in service. Try the water slides! They will bring back your inner child and bring joy...will almost make you forget about how much you're paying for your room!

The goods - the location is great. Amazing views. Beautifully maintained golf course. Decent water park. Fun for the family, but need some maintenance. Pool floors were rough and the grates of the water system so prominent, than 2 people in my group ended up with cuts on their feet. Not so good - buildings. I heard it was a Waldorf Astoria that went under. After different management groups, and a hurricane hit; it's obvious that it has seen better days. From the light fixtures, to the faucets, to furniture; everything looks outdated or not well maintained. Food at restaurants were a let down. Not very good. Bad - Check-in took us more than 1 1/2 hours, but our rooms were not ready. Service at some of the restaurants was slow and disorganized; appetizers will be served at the same time or after the entrees. Bars and 'convenience' stores were overpriced. Worse - for a beach-less beach resort, the only access to a beach is on their private island. They do not have enough capabilities (boats) to transfer hotel guests to the island and back. Guests must make reservations, but due to the lack of boats, only a few can be taken every hour or so.They use an excel spreadsheet to write down reservations. Obviously, a simple spreadsheet is not a good enough for it. 8 of our names were deleted the day of our reserved transfer. After 2 hours of employees, clerks, and supervisors pointing finger at each other, we got a confirmation for 2pm (more than half a day wasted). No real apologies given. Sadly funny, on our transfer back, there was no reservations; first come first serve system that did work.

The quality of the mixed drinks leads alot to be desired! The price of a mixed drink is $12.00 and above. The drink contains very little alcohol. The bartenders do not free pour. Alcohol is dispensed into a measuring jigger. When you pay premium prices you expect value for what you buy! The bartender stated that this is the rule! Stay clear of purchasing mixed drinks at the El Conquistador Resort!!