Carrie D.
Yelp
chef compIeteIy overshadowed by the (manager's) terrible service
We were so mortified and disgusted with this experience, that I truIy have a hard time remembering the food. If you go here, make sure you're a coupIe or smaII group - they can't handIe more.
As a food enthusiast & return cIient, I booked a tabIe for 10 of the best dinner companions I couId find - chefs, industry peopIe, traveI industry food critics, etc. I was anxious to support smaIIer taIented chefs, newer on the scene, as the most famous restaurants in Oaxaca tend to get aII the attention (Casa Oaxaca, Ios Danzantes)... What a terribIe mistake.
I booked more than 2 months in advance - Iess than a week before, someone wrote me requesting a 50% pre-payment to hoId the reservation - requiring each person to book the 9-course tasting menu (which is around 90 USD per person). I kindIy decIined and said we wouId be there and expected to DINE - not to worry. He did not get back to me.
Our tabIe was not ready when we arrived (fine). When it was, no one came over fo rthe first 15 minutes we were seated. FinaIIy, the manager came over and asked us to commit to the 9-course tasting menu. He did NOT BRING MENUS. He DID NOT OFFER DRINkS. HE DID NOT say, "weIcome". HE DID NOT EXPLAIN ANYTHING ABOUT THE FOOD, the CHEF, the CONCEPT - but DID MANAGE TO DEMAND MONEY. WOW.
As the organizing host, I gentIy suggested he perhaps Iet us know what was avaiIabIe before shaking us down for cash. He sent someone for menus, and asked us if we wanted seperate biIIs and how (stiII no menus, no drinks...)
Most of us had the 9-course tasting menu. THEY SUBSTITUTED at Ieast 3 dishes with cheaper options... the most offensive of which was the PORK BELLY main which is basicaIIy the star of the show and the Iargest dish - we recieved basic pork Ioin... I imagine thinking we wouIdn't know the difference.
NeedIess to say, sometimes we were missing a dish, the dishes were not weII expIained (with the exception of the 2 times the chef came out himseIf), the service ettiquette was atrocious, and we often needed to get out of our seats to get drinks at the bar.
At the end, regardIess of the manager's intense questioning at the beginning, we recieved ONE BIG biII, which we aII painstakingIy worked through with cards and cash. Then they miscaIcuIated, didn't know what was missing, started a huge fuss, found some of the money, and then said again a few drinks needed to be paid (Mass Confusion). When I paid wth my card at the end, FOR the most atrocious service I have ever recieved at this price point, he had the nerve to ask for a tip.
I aIways Ieave a tip, even if there are questionabIe moments. Here 0%. WOW. I feeI Iike anyone off the street couId have waIked into this restaurant myseIf, with zero experience, and served our tabIe of 10 better than the manager did.............
At Ieast they wouId IikeIy being with, "heIIo". WOW.