sabine S.
Google
I had an absolutely awesome stay at Hotel Restaurant El Far de San Sebastián—despite very stormy and rainy weather, the experience was truly exceptional.
My reservation started with Susanna, whom I spoke with by phone. She was incredibly friendly and efficient, booking both my room and a dinner table right away. Upon arrival, I checked in with Olga, without a doubt one of the friendliest and most professional front desk staff I have ever met. She was warm, welcoming, knowledgeable, and took the time to show me everything. Truly outstanding service.
The room was stunning—relaxing, beautiful, spotless, with very comfortable bedclothes. The windows are perfectly insulated: even though there was a big storm outside, I didn’t hear a single sound. I slept like an angel.
Dinner was another highlight. Chef Quim prepared an excellent meal—absolutely delicious. Leydi took wonderful care of me during dinner with her warm smile and attentive service, which made the evening even more enjoyable. Olga was so kind to take some pictures of me in the building, which I really appreciated.
The next morning, breakfast was wonderful, served by Gerard, who did a fantastic job—very friendly and attentive.
Because of the severe weather, the street was closed and it was unsafe to leave the hotel. The team handled this situation incredibly well. I was allowed to stay in my room longer and received regular updates from the front desk. Judith did a great job keeping everyone informed and calm.
Gerard truly became our superhero that day: after midday, he carefully drove down to check the conditions, came back to let us know it was safe, and then guided all guests down to Palafrugell in convoy. Amazing care and responsibility.
A big thank you as well to the housekeeping ladies—I don’t know your names, but thank you so much for your patience and kindness in allowing us to stay longer in the room.
Thank you again to Susanna, Olga, Lady Leydi, Judith, Gerard, Chef Quim, and the wonderful housekeeping team.
An outstanding experience—I highly recommend everyone to stay here, relax, and enjoy this beautiful place.