Steve M.
Yelp
I wanted to share some feedback regarding my recent dining experience on Friday, July 2, 2025. I was visiting with friends, and while we were excited for our meal, our experience was initially overshadowed by the demeanor of one particular waiter. He came across as noticeably unfriendly and unwelcoming, never smiled, and interacted with us in a curt, disengaged manner. It made our group feel uncomfortable and unwelcome.
I felt compelled to speak with the manager on duty during our visit and respectfully requested a different table and server. I'm grateful that we were then served by Iris, who was absolutely wonderful--she was warm, attentive, and even apologized on behalf of the previous waiter. Her service truly turned our evening around, and we very much appreciated her kindness and professionalism. This interaction occurred around 5:30 to 6:00 PM.
While the manager was accommodating in helping us switch tables, I now realize there may not have been a direct apology for the earlier poor service. I hope this can be followed up on. One rude server can really impact a guest's experience, and potentially drive away future repeat customers.
My family and I had previously stopped dining at this location years ago due to issues with the wait staff and a decline in overall quality. However, we returned about a year ago and have been consistently impressed by the food--it's a testament to your 105-year tradition of excellence. That's why we care enough to share this feedback.