Rob M.
Yelp
The food is good when they get it right. The success of the business is beginning to result in inattentive staff.
We order from here about once or twice a month for the last ~5 years.
We order the same things: Sammy or chucho dogs and carne asada burritos. We get everything on the sammy dogs and ask for no beans or cabbage in the burritos.
I don't expect them to remember us or our order.
But this isn't a difficult off-the-menu order from someone with 25 allergies.
And they get it wrong ~60% of the time.
Usually, I have no problem attributing it to "oh, they were busy. I'll eat the beans anyway."
That's reasonable when the errors are infrequent.
It's to the point where my wife and I are surprised when our order is correct.
Then, when you raise the issue with a cashier, she pretends she doesn't understand or speak English.
The issues were usually small, but when they become a regular occurrence, it's no longer a 'mistake,' but a pattern.
But the food is usually good and reasonably priced, but what happened last night is where I draw the line and speak out.
I went to the drive thru, ordered, paid, and was told to pull around front, where they'd bring the food to my car.
There was no line in the drive thru and there were fewer than ten customers in the restaurant (~9pm, midweek).
I waited ~10 minutes out front before walking inside. My bag of food was on the counter for who knows how long. The girl knew what the order was as soon as I walked in and handed me the bag.
I wonder how much longer the bag would've sat on the counter before the light bulb turned on in her head and brought me the food.
When I got home and sat down to eat, I opened the box and saw a chucho dog (pictured) with the ends cut off.
They cut the ends of the frank off so it would fit in the to-go box.
I don't know if this was policy or an executive decision made by the problem-solver behind the counter, but this is unacceptable.
I want the entire frank for which I waited entirely too long.
Buy larger to-go boxes or wrap them differently.
That's either laziness, indifference, or both coming from either management, the counter help, or both.
It's gonna be BK's or Filiberto's from here on out.