Kristen B.
Yelp
Emailed El Jardin over a week ago with no response, that was with them reaching out via email to ask how our experience is. Seems like it is just a generic email automatically sent out but no one actually reads them or cares to follow up. Unfortunate especially given our sub par experience. So will now post my email as a review:
We came to El Jardin around 5:45pm this past Sunday to grab dinner before the comedy show. We arrived and ordered promptly and were there well before the dinner rush. We have been to El Jardin many of times before and have had wonderful experiences. It has been one of our favourite restaurants and we have recommended you to many friends. This last visit we had was by far the worst experience we've ever have had, however we are thankful it was not our first time there or we would not be returning.
It seems that the food menu had been changed a bit since we were there last. We were excited to order our favourite appetizer, the gouda tequenos, however they are now made with mozzarella. We still ordered them, but it seems it was quite a downgrade, and we would not order them again. Our server also took away the serving plate with the dip still on it as my fiancé was just about to eat the last one, so we did not finish them. The breading seems very thick now and the cheese is nowhere near as flavourful. We are actually really devasted that the gouda tequenos are no longer a menu item. That was our main reasons for choosing to come there that evening prior to knowing the menu changed.
We also ordered the mojito ceviche which was really good, as it has been in the past. Our appetizers both came out before our drinks, a raspberry margarita and a Peroni. Our server, who seemed new, came back after 5 or so minutes to ask what kind of Negroni my fiancé wanted. We told her that it was a Peroni, a beer, where I motioned towards another couple who had the beer bottle on their table. 10 more minutes passed and the bartender delivered my margarita, which was good, and she also asked my fiancé what he had ordered for a drink. Again, we said a Peroni. Our server came back a few minutes later with a Peroni and had apologized, and then had to leave again before serving the beer because she couldn't open the bottle. She then told him that a second Peroni would be compensated.
We were then informed our main order would be delayed, no explanation why, and that she was sorry for the delay. Our tacos arrived, which now also with sides which we both thought were unnecessary to come with tacos, as we had already ordered appetizers and typically elsewhere there are no side dishes with tacos. We got fries and a salad. The salad was fine, but the fries seemed undercooked and were flavourless. The tacos were fine, however the tortillas all seemed to disintegrate and fall apart after the first bite, making a mess on the plate, and we don't recall that being an issue in the past.
Our server had asked us if we wanted any free dessert or shots to make up for our experience that evening, which we declined as we had a show to get to and did not want shots. We had been hoping that perhaps some kind of additional discount or compensation would be applied to our current bill, due to our not great experience, and not more items for free. When the bill was presented, which took a couple of trips to our table and back for the Interac machine to work properly, I noticed the 2 Peroni's on the bill. I pointed it out to her and she left again to get it discounted from the bill. Needless to say, we were disappointed overall and felt we overpaid for a lacklustre dining experience. The server apologized many of times but we just couldn't wait to leave after our time that we had there. It was one thing after another. We are hesitant to return.