El Llorenç Parc de la Mar

El Llorenç felt enchanted from the moment we arrived. Every person on the team was exceptional—warm, attentive, and eager to help us discover the island’s hidden beauty while handling our taxis and restaurant bookings flawlessly. The property itself was pristine, crafted with exquisite attention to detail. The décor, lighting, and overall design looked like it belonged in a curated gallery. Our room was deeply comfortable, and housekeeping went above and beyond, generously replenishing our water and toiletries each day. We genuinely felt cared for, and after five nights, it was hard to imagine having stayed anywhere better. A special thank-you to George and Toby for their wonderful guidance and the effortless check-in they created for us—they set the tone for an unforgettable stay.

We have recently stayed one week and it was truly an exceptional experience from start to finish. The moment we have arrived, we felt genuinely welcomed—every staff member we encountered was warm, attentive, and eager to help. Their hospitality set the tone for a stay that exceeded all expectations. The service was absolutely amazing. Whether it was the front desk, housekeeping, or the restaurant staff, everyone went out of their way to ensure we were comfortable and well taken care of. Every request was handled promptly and with a smile, making us feel like a valued guests. The overall atmosphere of the hotel was inviting and relaxing, and the attention to detail was clear in every corner. It’s rare to find a place where you instantly feel at home, but this hotel truly achieved that. I would highly recommend this hotel to anyone looking for exceptional service, genuine hospitality, and a memorable stay. I can’t wait to return!

I cannot recommend this enough! |The staff are amazing, very friendly, nothing is too much trouble for them .|The rooms are small but perfectly adequate- AC was great as we were lucky enough to have great weather.|We booked a meal in the restaurant and had an 11 course chef tasting menu - it was a great experience. We have been to Palma many times and stayed in some great hotels , this one however is special . Not because of the interiors or the high gloss , marble but because they do care and you have the feeling that they enjoy their job.|The location is excellent and the roof top bar is wonderful . We will be coming back and will definitely stay there again ! 5* experience all round , thank you !

Nothing to say more than superb experience; impecable quality, modern and excellent service from the staff. Gym has everything you need for a good workout, and spa area very well kept. Rooftop pool is just as in the pictures, very nice view and perfect for a quiet time in the sun.

We couldn't be more pleased with this hotel. It is our second stay in 3 years. We had some unusual medical emergencies and they took care of us like we were family. I would like to live there! The food is great, the rooms are perfect, the massage was wonderful. Most of all.....the staff goes 110% out of their way to make you happy. I particularly want to commend Claudia and Massimo but ALL of the desk staff was above and beyond!!!

Excellent hotel within walking distance to the best parts of Palma. The hotel rooms are stunning and stocked with le labo products, but seriously the service at the hotel is so good. Anytime we needed a cab, they had one for us in less than 5 minutes, they had tips for amazing food spots and day trips, and helped with little things like breaking bills etc. Personally, I needed their help after checking out due to forgetting some items in the hotel and at a local spot. They coordinated the delivery of the items to the hotel and set me up with a shipping process to seamlessly get my items back to me. They have been so incredibly helpful, and I can’t wait to come stay again!

We recently stayed here for 3 nights and had a good time, but unfortunately a few elements of the hotel let itself down. To start with the positives: it's very well located and only a 5-10 minute walk to the centre of Palma, the list of restaraunts recommended by the hotel were excellent, and the hotel/rooms itself are very nice and well designed. The nightly turn down service with chocolate and water was also a nice touch. ||Unfortunately, the area which requires improvement is the service. Whilst generally most staff were nice and friendly, they were not particularly proactive or helpful. There were no constant staff at the pool area and the staff at the roof bar did not check in, this meant that loungers stayed reserved for hours and there was no one to take drink orders/clear empty glasses. The pool area often ran out of towels and the complimentary water was not refilled. ||On our first day I asked a staff member what time we should get to the pool to get a seat (as there were none available) and he just told me he didn't know/it was always busy, which was disapppinting. The next few days the pool was clearly much quieter in the mornings so I'm not sure why he didn't say this. ||One morning they hadn't put towels on all the loungers and when I asked at reception (as the towels had all gone by 10.30am), it took them 30 minutes to bring more towels. ||On our last day we wanted to eat at the hotel restaraunt before our flight. The roof bar was serving downstairs due to weather and reception told us it was open. We stood around for 5-10 minutes and no one appeared. We eventually flagged down a member of staff who seated us. He then told us that only the snack menu was available until 1pm. We wanted something a bit more substantial due to our flight (e.g. we would have been happy with being able to order fries to go with the snacks), but there was no option for flexibility around this. This was disappointing as the normal pool menu serves this type of food from 11.30am and I believe the room service menu has all-day dining. There was no offer to accommodate us and it would have been very easy to do so, as we weren't after fine dining. ||Given this, we wouldn't recommend this hotel, as the service is so important.

LOVE this place. Boutique hotel where every detail is so carefully thought out; from design features, layout, super helpful staff, great food including really excellent breakfasts. Pool area is gorgeous with comfy beds overlooking infinity pool out to the sea. Lovely bathroom has a great layout; beautiful products too. Location is just minutes from the cathedral, 10 minutes into central Palma and only a 25 minute walk by the coast to the lovely village of Portixol.