El Lodge

This hotel is such a great place. We were in Madrid and then took about a 40 minute flight to Granada the hotel picked us up in their private car service and it was about a 50 minute drive. All the staff in the hotel are super friendly and always willing to help. Our room had a private hot tub and overlooked the après ski area. The room itself was very tech forward, which was pretty cool. They also have a large kids room downstairs, which had an assortment of toys and even a TV for them to play games- it really was a great area that we utilized for our toddler. We stayed at the hotel for six days and ate their consistently - everything tasted great. The après ski time was always so fun! All in all, we had a great time and would definitely return !

At first glance, this hotel seems to have everything going for it. The location is beautiful, the design is stylish, the staff are genuinely friendly, and the menu is perfectly decent. Unfortunately, all of these positives are consistently overshadowed by details that turn what should be a holiday into something closer to an endurance exercise. This place works well under two very specific conditions: either you spend the entire day skiing and come back exhausted enough not to notice your surroundings, or you are here purely to party. In all other cases, you may find yourself struggling with the complete impossibility of enjoying even an hour of quiet. The windows offer virtually no sound insulation, while extremely loud music plays outside daily from 1 pm to 5 pm. It is not background noise; it is relentless and, over time, genuinely maddening. This same issue makes it impossible to have lunch inside the hotel restaurant unless you are willing to sit outside with music at a volume where conversation is futile. Even shouting directly into someone’s ear does not help. Guests do occasionally complain about this, but it appears to be of little concern to anyone involved. The rooms add their own small but telling frustrations. The wardrobes are clearly long overdue for repair or replacement. The sliding doors regularly jam, and in our case one half of the wardrobe could not be opened at all. In summary, while the hotel clearly invests in image and atmosphere, the basic comfort of guests seems to be an afterthought. A shame, as even the smallest practical details, when ignored, have a way of outweighing all the aesthetic advantages.

I stayed at El Lodge for 3 nights. The rooms are very comfortable, modern, and well equipped, with a great balcony, jacuzzi, and excellent spa facilities (heated pool and sauna). The location is excellent, directly on the slopes. However, for a ski hotel, the room layout is poorly designed: wardrobes open onto bedside tables (see pictures), there are no hooks or proper storage for ski clothes, and overall storage is impractical. Fine for a short stay, but not ideal for longer ski trips. Service is clearly not at 5-star level. Check-in was impersonal, no explanation of the hotel or facilities, and staff generally lack attentiveness. Ski rental inside the hotel is convenient but overpriced. Breakfast is very good, but the restaurant experience is disappointing: loud DJ atmosphere during the day, not family-friendly, mandatory reservations even for hotel guests, and very high prices in the evening that are not justified by the quality or service. Overall, great location and facilities, but the service and value for money do not match the price.

Very disappointing five-star experience, especially regarding vehicle damage||The most serious issue of our stay at El Lodge was that our car was damaged while in the hotel’s care. Upon arrival, we handed over our car and keys to the hotel. At check-out, we were asked, “Have you seen what has happened to your car?” and were then shown that the side mirror had been broken off by one of the hotel’s suppliers. We were never informed when it happened, received no apology, and no solution was offered. I was told it would be referred to insurance only after I asked. More than a week has passed, and despite multiple follow-ups, the hotel has not contacted me once to apologize or confirm whether insurance has been activated. I have requested to speak to a manager or supervisor four times, and no one has contacted me.||Unfortunately, the rest of our New Year’s stay (we occupied five rooms) was also far below five-star standards. Every day between 16:00–18:00 there was no hot water in our rooms. Each time I called reception, I was told it would be checked, but no one ever called back or came to the room. On one occasion, after the children came out of the outdoor pool freezing, I had to fill the bathtub using a kettle due to the lack of hot water and response.||The kids’ club was poorly equipped, and on the second-to-last day a pipe burst, flooding the area with foul-smelling water. We received no information about reopening or safety measures.||Dining was consistently problematic: at El Lodge and Maribel, not once did a complete order arrive—there were always missing sides or even a full meal. One waitress at El Lodge (long dark hair) was repeatedly rude and hostile, including during the very expensive New Year’s Eve dinner, and appeared irritated by our baby strollers despite us clearly stating in advance we had two babies and a toddler.||We were also misinformed about indoor pool access. Before arrival, we received written confirmation that children were welcome; on arrival, we were told access must be booked and was limited to 9:00–10:00, which was never communicated in advance. Room-service coffee orders never arrived, and others in our group experienced similar issues.||Overall, this was a deeply disappointing and poorly managed stay, especially given the price and New Year’s timing. The lack of professionalism, communication, and accountability—particularly regarding damage to our vehicle—is unacceptable. I am still waiting to be contacted by management to see if anything has been done about the insurance on my vehicle and after asking every single day this week, via phone, email, facebook, I have still not been contacted.

✨❄️ El Lodge & Maribel Sierra Nevada — an exceptional experience ❄️✨||I’ve just returned from El Lodge & Maribel Sierra Nevada, and the experience was outstanding.|The season opening was beautifully executed elegant, vibrant, and truly a masterpiece.||From the warm and stylish atmosphere of both hotels to the professionalism and positive energy of the team, every detail was carefully thought through. The level of service made the stay feel truly special and memorable.||A heartfelt thank you to Lenia 🌟|Your kindness, attention, and passion for what you do made a real difference 🤍||I’m already looking forward to coming back.|These are not just hotels …they are an experience ✨

We booked lunch on the Terrace and we’re so excited we made our whole day’s plans around it. It was lightly snowing all day. We arrived for lunch and were informed the terrace was closed. So we had to eat inside. The food was really pricy, and was fine. Not worth what we spent. I would have cancelled if we knew the terrace was closed. I assumed a skii resort would be used to snow and wouldn’t close on account of that. That said the service was really good, the waiters were really nice. The actually hotel is beautiful and cozy. I wouldn’t come back for the food tho… unless it was half the price 🙈

This is a really cool quaint Hotel Ski & Ski out. We had a fantastic four days of skiing food and relaxation!! I highly recommend this hotel service was incredible the rooms are beautiful we even had a jacuzzi in our room. We will definitely be back again!! We were surprised at how wonderful the snow was♥️

We had an amazing stay at El Lodge over New Year. All the staff are super friendly and helpful. Special thanks to Alejandro, who helped with our ski passes. NYE dinner was absolutely delicious. This was our first ski experience as a family and it was made very special by the staff at El Lodge. The hotel itself is lovely. The rooms are well appointed and feel luxurious. We brought our dog and she was very happy here. Love the DJ on the terrace in the afternoons, where there is a great vibe. The ski room is very helpful with equipment and arranging lessons. The instructors we had, Helena and Miguel were brilliant. My son was snowboarding with Miguel. Thank you to all at El Lodge. We will be back soon.

This hotel has recently reopened after burning down a few years ago. It's brand new and it is fantastic. The decorations are amazing with tons of attention directed to every last detail. Can't say enough good things about the accommodations. Large flat screen tv, amazing bed, private Jacuzzi, and more. The service is decent, they bring you up and down from slopes entrance. You may wonder then why the 4 stars? The food at their restaurant is terrible, horribly overpriced and with mediocre service. I ordered lamb chops, medium rare, they came well done, the lentil soup was terrible, same for sashimi and my wife's fish was barely edible amd lacked flavor, lamb chops came with French fries that look like they came out of bag. I recommend this hotel to find a new chef immediately and at least learn to fry proper french fries and learn correct temperature of food. We didn't make a huge deal as the atmosphere is VERY stuffy and we had already turned back one of the plates. Another reason for 4 stars was one of the bell boys was going to get with concierge to get us recommendations for Granada, they never came. Overall, I highly recommend hotel, just don't eat there and don't expect consisted $500/day service.