Loss T.
Yelp
Well... first and last time coming to this place, thats how I can start this.
Was invited to my friends bday dinner and lets say it wasn't the most pleasant experience.
Having friends and family that works and owns in the service industry really gives me a clear idea of how bad this establishment cares about their customers, from poor customer service and attentiveness to racism and lack of ownership.
As I walked in, I wasn't even greeted or anything, the girl at the reception desk looked at me and looked away. Thankfully my friends were seated nearby so I saw them and seated my self, I mean no biggy right? I though to my self.
Also keep on mind we were seated inside, the original reservation was for us to be seated on the patio, but it was changed without prior notice.
The waiter doesn't even ask me if I wanted something to drink or told where to see the menu, I was unaware it was thru a QR code. My friend, the host of the party, had to told him to bring me a drink and show me where to see the menu, its okay I thought, busy day, lets not overthink about it.
My drink took like 20ish mins to arrive... a simple margarita shouldn't take that long tbh, never the less when its not even made with fresh juice, they taste fake, they are clearly made with a marg mix or just like some mexican restaurants, they have a big batch of margarita mix ready to serve made the night before. I mean either way they took forever for a simple marg.
They took our order like 30 mins after that, then took another hour to bring out food, orders were wrong btw. food was okay, wouldn't say it was bad but tacos made with premade, prepackaged tortillas, not even handmade, with rice and beans that are also premade ready for the day ahead, shouldn't take a whole hour to arrive.
When my friend told the manager, Roberto, about how unpleasant and bad the whole service was, he pretty much laughed it off and even tried to invalidate his complain by saying "you all look like were having a good time to me", what?... We didn't ask for ur opinion bud, however we decide to spend the time together has nothing to do with how poor your customer service is, thats the least of ur concerns when the facts are there right in front of you, us laughing or whatever about something between us has nothing to do with you taking forever to bring food, drinks and showing no care for your customers, like what do you wanted us to do instead then? look mad, crappy and be rude just like your staff? because even the guy who brought the food was rude for no reason, like if it was our fault the fact that we were missing orders and some of the ones we got were wrong.
But wait, this is the funny thing, he stopped me, the only latino in the group, and ask me IN SPANISH how everything was, to what I said not the best, trying to be relatable to me and even inviting me a drink for what reason? diminish my friend's complain or prove some type of stereotype? such a low racist and homophobic move...
I was not the person to neither be approached to talk about it, that was to be talked with the person who made the reservation and take accountability for your actions and ur staff but instead u ignored them and laugh about them, pretty offensive.
So bottom line is, food is okay, will take forever and they will not give u a heads up, or update you nor show care for you while you wait. Drinks are not good it all and will also take forever. If you have a complain well... be ready to be laughed about it because "you looked like you are having a good time". The only good servers there were Ivan and Jean (or Sean cannot rly remember his name) they were nice, the rest of the people maybe can learn how to be more polite and some customer service skills.