Mostafa A.
Google
I picked up a load from this company. My check-in was at 10:00 AM. They informed me the load was not ready and that they would notify me when it was. During this time, I waited outside for more than six hours, checking in frequently.
Later that day, I returned to check again. A man told me the load would be ready soon—“about 30 minutes.” I agreed and left, returning an hour and a half later. Another man opened the door for me and said, “Come in.” As he was speaking with me, a woman came in, yelling and very upset that I was inside. She told me the load was still not ready.
I explained that I had been waiting since the morning and that it was now 4:30 PM. Her response was harsh: “Leave, we’re not giving you the load.” I replied, “After all this time, you’re telling me to leave for no reason? I’ve been here since this morning.” She then began speaking in Spanish, and I said, “I don’t speak Spanish, can you speak to me in English?”
She responded with a racist comment: “I speak English better than you.” I told her I wanted to speak to the person in charge, and she said, “I am the manager. Leave. You’re not getting the load.”
Shortly after that, the broker messaged me and told me he would no longer work with me.
I lost valuable time, a broker relationship, and money—simply because of the unprofessional and racist behavior I experienced from this company. No reason was given for the cancellation of the load.
My next step is to report this to her supervisor and the Better Business Bureau (BBB). This behavior is completely unacceptable.