Julio H.
Yelp
The best way to get the best service and the best food at this place is to walk in and drop a "Pues que?" or scream "Hola como estas". The waiting staff is definitely English language impaired, but if you say something in Spanish, they may want to take you under their wing in this Paisa adventure.
If, on the other hand, you speak Spanish, or are smart enough to have someone who speaks Spanish with you, things turn out for the better. These people are the friendliest ones on earth. They will call you "hermano", and they will joke with you. They may also forget about you, but once you regain their attention, they will make you laugh some more. To anyone who has experienced the window of any Cuban cafeteria where people talk politics, sports, art, and smuggling someone illegally in the country, this is it.
This location is one of many other Monserrate restaurants, and when it comes to the food, it is all the same. Exactly the same. The difference is in the location and the architecture. This particular one is lounge like, with a modern feel, Scandinavian styled walls covered in light colored wood, and a dark granite countertop bar. There are several TV screens showing sports most of the time.
On the food side of things, well, it is on the decent side of things. The bandeja paisa is good, although the beans and the steak are just OK. The sancocho is good also, but memorable flavors are not all there. The empanada is good, the arepa is good, all the other dishes are good, but I feel that Monserrate kind of walks away from the simplicity and commonality of Paisa cuisine, and dilutes the flavors in an attempt to make things more mainstream. A few locations later, I think it's working for them. Bravo.
The reason why I come here, and the reason for the four stars, is a dish called "Ajiaco Santaferreño", which is a potato based soup, with chicken, capers and heavy cream. It is served with a side of rice. That is one of the few dishes that gets me high and momentarily makes me trust strangers. It is specially delicious if you add the green hot sauce nestled in one of two pottery containers at every table.
Before I finish, this place has another plus. It is kid friendly. Very kid friendly. Not only are kids happy with their meal, but they get the attention of waiters, whom magically communicate with the young ones. Also, if you like soccer, this spot most likely is showing a live game from some league around the world in one of the many TV screens.
All in all, it comes down to getting Colombian culture and appreciating it. If you leave and you are not singing "Subete a la piragua" or "Oiga, mire, vea", well, you just didn't get it.