El Pollo Grill - Otay Ranch

The menu has a lot going on, quite large and you can't back up to read it. It is not clear what some of the items are. The specials or in the windows outside, so look there before entering. The music was very loud, the cashier wasn't able to say what other options are when I asked for a taco plate, they said the rolled tacos. So I am not sure if there would have been a better meal for us. 🤷🏼‍♂️ We ended up each getting a burrito, chicken and a beef. Both ordered the same. They came out pretty quick, no clue which burrito was which. The orange 🌶🌶🌶 salsa was not spicy at all, like Cholula is 2x hotter (and isn't very hot). They have the mini salsa cups, I went through 6, my son 4. Yet to get a bigger cup is $2 plus tax. Just seems very odd. Why no squeeze bottle of salsa? My chicken burrito had no cheese and very few fries. The chicken was minimal, so it was mostly rice and beans, and just very wet and fell apart. The beef burrito had a lot of cheese and fries, it didn't seem as wet. $32 for 2 burritos is definitely on the high side for the low quality. I have zero desire to go back. I'd rather have a smaller portion of quality ingredients than this. There were 2 other groups that walked in, looked at the menu, and left. The place only had 4 other people eating in. The floors were filthy even though an employee was cleaning tables non stop. 🤷🏼‍♂️

I’m giving the food and service a 2 star because the burrito had 2-3 French fries in the whole thing. Yes, they gave me a lot of meat, but it’s not a California burrito with no fries. I’m disappointed because this was my favorite Cali burrito in all of SD, but it’s gone down hill or at least poor service with lack of attention. The meat was also cooked like if it was boiled unlike the usual char style.

**Price and Value:** For the quality of food and service, the prices were reasonable. The portions were generous, and I felt I got great value for my money. The flavors were authentic, and the fresh ingredients made a noticeable difference. **Overall Experience:** I would highly recommend El Pollo Grill to anyone looking for delicious, authentic Mexican food in a fun and vibrant setting. It’s a great spot for both quick bites and leisurely meals with friends and family. I’ll definitely be back to try more‼️

I always love that restaurant when i live near there my auntie house but my school program is over and I came back to Korea I really really miss that sauce, burrito, mood, everything I think I sometimes think of it more than my crush acc I have to go back chula vista for getting them ugh i had to steal their recipes IM CRAVING SM

El Pollo Grill is an excellent place to stop by if you need a friendly smile from a cashier/waitress along with a good meal. The atmosphere highlights SD sport teams and hometown athletes. A great place to take a lunch break with a friend(s) etc. You can also enjoy watching special events on the many flatscreen monitors throughout the grill while enjoying a tasty margarita, beer or wine.

the food is so delicious. I really enjoyed the birria mulitas . also the grilled chicken plate except ,I was expecting chicken grilled on the bone still not chopped up

My family and I enjoy this place, but whenever we order take out, there's always something wrong with the order. Just today, I ordered a pollo asada burrito for my daughter who does not eat red meat. When she went to eat it, she found it filled with carne asada, even though the receipt said it was chicken. She ended up not eating, and seeing as we were already home, didn't think it was worth going back to say something. While im certain it was a mistake, i am thoroughly disappointed that we cant trust that our order will be made properly for takeout.

Burritos here are hella big. Lots of meat, tastes wonderful. Spacious dining areas and a wide selection on their menu. The sauce cups are too small.