Leonard H.
Yelp
I hate that I have to create such an awful review. I love their food and the service is usually great. Today, 7 of us decided to purchase lunch from El Rancho Mexican Restaurant, like many times before. Unfortunately today was not a great experience. We ordered 4 menudo's, 1 steak milanessa, and a 2 taco lunch combo. When the driver returned with our food. All but one Menudo busted all over her back seat, causing such a mess for her. One of the menudo was still in the plastic bag with all of the juice out of the container, luckily the plastic bag that it was in did not burst. Here's the where the problem derives. I called and spoke to a women named Maria. She was very nice and definitely held her composer with me. I was very nice at first, until she had me send her a picture of what I thought she wanted. I sent her a picture of the only Menudo left. She was nice enough to give me her cell number so that I could send her that picture. She told me she would call me back once she received it. I called her back about 15 minutes late, I had hungry workers that only get a half for lunch. Maria told me that she had to call Alfonso the owner. When she called me back, this is where I had my attitude. She told me that she would refund me for the Salsa that they forgot to put in the bag( Not the end of the world, things happen) but she could not do anything for the Menudos. She advised me that Alfonso could not understand how three Meudos could melt through the container and bust the bag that they were individually in. I felt as though they where calling me a liar. She said they have been selling Menudo and shipping it out that way with no issues. Well Alfonso!!! Looks like the containers you are using may not be the best batch yet. I was not looking for a handout, I just wanted things made right. Alfonso, You are very unprofessional and we will not be spending our money with you anymore. It's a shame that you could not help make a customer happy when the malfunction was on your end. My family and I have been coming to El Ranchos for over 20 years. That will not be happening anymore. I can tell that you probably do not care. That is okay though. your loss