Moriah Williams
Google
Today my sister and I decided to try this place because it came highly recommended by a friend. Unfortunately, what should have been a pleasant experience quickly turned into frustration due to the poor customer service.
Here’s what happened: My sister ordered first, and I went right after her. I clearly ordered tacos de papa, a side of rice, and a bottled Coke. The cashier entered my order, I paid without double-checking, and when my food came out, I noticed I was given beans instead of rice. Mistakes happen, so I didn’t think much of it. My sister, who was standing next to me when I ordered, politely took the beans back to the cashier to let him know I had ordered rice.
Instead of simply fixing the issue, the cashier immediately insisted that I “did not say that,” dismissing both of us. Shocked, my sister repeated that I had ordered rice—she heard it herself. The cashier grabbed the beans, repeated that I was wrong, and then spoke to the cook in Spanish in a dismissive tone. At that point, we already felt uncomfortable, but I still got up to pick up my rice, thanked him, and started to walk away. That’s when he sarcastically told me to “have a nice day” in a rude, mocking tone.
What could have been a small misunderstanding turned into an unnecessarily unpleasant and disrespectful experience. In any professional establishment, you do your best to resolve issues respectfully and ensure the customer leaves satisfied. Instead, this cashier chose to argue, dismiss, and belittle us over something so minor.
For a business that likely doesn’t get much foot traffic, I’m shocked by how little they value their customers. It’s one thing to make a mistake—it’s another to treat paying customers with attitude and make them feel so uncomfortable that they don’t even want to sit and eat there. Most businesses at Grossmont Center don’t last long, and with this kind of service, I can’t imagine this one will either.