Lauren L.
Yelp
Pretty upsetting experience with Elektricity and its employees. The show was great, until about two hours into the opening act, we got a text from a friend on Facebook that the main act wasn't coming. We stayed a little longer as the opening act filled in, and ended up leaving about 20 minutes before closing. We had a a good time, but needless to say, we were still pretty disappointed.
When we were leaving, the club was JUST THEN putting up posters that the main act wasn't coming. There was no announcement. There were no instructions for how to get a refund.
We asked the guy at the door about how we should pursue a refund. He said as long as we kept our tickets we would get one. Problem is, they took our tickets at the door. He insisted that we did have our tickets but we were too drunk to remember (even though neither of us had drank or done anything that night). When I asked if he could direct us to the ticket area, he told me, "Bitch, shut up when the men are talking."
Ok, that was rude. Clearly he was not going to help. My boyfriend left to bring the car around, while I found this guy's boss, the head of security at Elektricity. He was very sympathetic when I told him that one of his employees was rude to us, and asked me to tell him everything that happened. As soon as I pointed out which guy had told me to shut up, he laughed it off and told me,"No. No, he wouldn't do that. He would never say that to you." I said,"Well, he did. I just told you he did." He shook his head. "Where's your boyfriend, huh? Why don't you go run along and get him to do your dirty work?" I said that this was just about us trying to figure out how to get a refund, and I thought he might want to know how his employees were treating patrons. He responded that if I didn't leave right then, he would call the cops. I told him that I understand he has to deal with drunk and high and out of control people on a nightly basis, but this wasn't the case. He said,"You're right, I do. And I can tell the cops whatever I want, they're not going to believe you." At that point it wasn't worth talking to this guy anymore, and we left.
That was my first experience with firsthand sexism and flat-out rude and unhelpful employees. I used to work for an event company that puts on a lot of shows at Elektricity. But after that upsetting experience of mistreatment and unprofessionalism, I will not be promoting any shows for them nor will I be attending anything there.