J S.
Yelp
Been coming here for Xmas Day Dinner last 4 years. It's a popular spot, so we're sort of accustomed to some chaos, but this year was the worst yet and will probably be our last time there. Rez was for 6:30, got seated at 6:50, which isn't horrible given the crowds. However, what ensued was unacceptable when you're charging $170/person before taxes and tip. We didn't see a server for over 20 minutes after first seating. Finally, made our choices from the available menu and waited. and waited. and waited. tried to flag down our server, who did not come back to the table for 30 minutes after we ordered. the only "course" we received for the first 50 minutes after being seated was bread and the amuse-bouche, neither of which was particularly good.
Finally, i got up and spoke to our server; she apologized, said the kitchen had gotten a bunch of tickets mixed up (this seemed likely to be true as numerous tables seemed to be in the same situation we were in) and our second course, appetizers, would be out shortly. Another 15 minutes passed and the soup course came out (that was supposed to be the 3rd course); we ate it (soup was actually was the best part of the meal) anyway, and meandered through the remaining 3 courses over the next hour.
In short, the food was fairly good, including the desserts (they did away with the dessert bar from last year which I think caused people to stay much longer, creating longer waits, etc.). However, the GM/kitchen clearly has no idea how to manage the multiple seatings throughout the afternoon/evening in a way that allows guests to have an experience commensurate with the price/expectations. We weren't offered any accommodations for the trouble. The whole resort has sort of decayed in service since Gurney's bought it in 2021 and this was just another piece of evidence to support that.
We won't be returning.