Russ H.
Yelp
I live right by here, so I was very happy to see the old ROAK loction get used. My brother and I finally came in to try it. First off, the staff was incredibly helpful and friendly. Explaining how the ordering and syuch works. Our food was very good, and the beers were also good. They could be a bit colder, but then iot was not very full when we came in so we make have just gotten the beer sitting in the lines... it waent warm, just not as cold as we would have liked. The atmosphere was really good as well. The downside? Their ordering system is...well, it's not simple. I know places want to use tablets and the like, but when you complicate the ordering with some procedure, it's a little off-puttong. It is also not a cheap place. Chicken strips, pizza (which was VERY good) and two beers and two soft drinks were pretty expensive. We may well come back, but not nearly as often. Also, when we looked into the bill to see what things cost, there was no easy way to look it up. They had to email my brother the bill. It all checked out and made sense when we saw it, but the lack of a simple bill where we could just see what we were being charged for what was also offputting.
Overll though, we were not dissapointed. If the ordering and billing was more straight forward it would be 5 stars. -1 for the over complication but the food and service was great. Oh, and the manager was very polite, friendly and patient when we wanted to see out bill and made sure we did get it through email. So again, staff get 5 stars. I am confident that the problems we had are sure to be worked out in the futire