Nicole Graham
Google
I had great expectations for my most recent visit, 05/08/21. So great that I didn't do the one thing one should ALWAYS do: CHECK THE ORDER!
I'm a born-and-raised local and it pains me that standards have slipped so low, at so many venues. At Elia's, it was a case of a lack of active listening and, possibly, assumption.
Cheese saganaki is just one of those dishes I wouldn't order for home or take out. I don't have a gas stove, nor a flame grill and the dish is too easily congealed by the time you get home.
But CHEESE saganaki was what I received when I ordered SHRIMP saganaki (I'm pretty sure if the employee recalls our interaction, I didn't request cheese). With both items on the menu, I could expect my selection to be confirmed by the person taking my order just as much as the person taking my order "expected" me to check the order and receipt. Most upsetting is I was really looking forward to this dish, as it's one of the few Greek/Mediterranean dishes I haven't tried.
So, there I was, returned from errands that took me to SoBe, Downtown and Morningside before I checked my purchases and saw the inevitable error. Inevitable, it seems lately, because errors with client orders happen far more frequently than many local restaurants/cafes like to admit. Even more disappointing: I was the only customer for the entire time I was inside this cafe and it was quiet with no (I thought) distractions.
And, of course, to compound the situation, Elia's is closed on Sunday. So here I am with a potentially wasted slab of cheese, wondering, "How am I going to reheat this?"